Chipotle

Wells Fargo restaurant analyst settles the Chipotle burrito "weight debate."... you are getting ripped-off.
Weight of portions vary like a crazy lunatic from hell.

Chipotle never fails to satisfy my craving for delicious and customizable Mexican food. The quality of their ingredients is top-notch, and I appreciate their commitment to sourcing ethically raised meats and organic produce. The ordering process is efficient, and the portion sizes are generous. While the prices are slightly higher than other fast-food options, the freshness and flavor make it worth it

Went to the store on 22nd/Harrison in Tucson Az. Arrived with a friend around 100m. There was no grilled veggies in the showcase as well as meat but the children were standing around. We asked when they will have these items refilled for purchase and we were told 3 minutes. 10 minutes later and having to ask to have the veggies put back on the grill due to not being cooked we had to have our bowls made over. Most of the children working were Ok but once we got to the cashier, she was rude, sarcastic and out of line. After giving that little girl a piece of my mind we ran into the manager, Sara, that clearing was not managing her employees. Sara did not once apologize or make me feel any better about our poor experience at her store. Sara made excuses for her staff and for not having food ready to be sold and was not very respectful of our complaints. Sara needs to have customer service training and needs to be aware of what her employees are doing or not doing. Was very pissed off when we left this store and were treated negatively when we complained. I will end this review with our food was very good after we finally got it but it was not worth the problems and rudeness we had to endure to get it. Will not go back to this store again! Please help Sara be a better manager!

Three bowls are not worth fourty dollars. Moes is just as good but cheaper even with the cheese added and the bowls are bigger. The food was cold and had no tasteI. I will never do business here again.

Mom picking up food for my family and displeasure of standing in this filthy store who is standing around dirty tables, dirty floor, dirty counter, one man stood alone, never stopped working.His name is Michael if he's not the manager, he should be. Granite run store in media Pennsylvania.

I have many respiratory issues and anything on my face will put me in a panic. Our governor said no more masks required decided to go eat like a normal person. Was asked to leave even after explaining can't wear a mask due to disability. I've never been treated this way!

I had dine in and food was cold and sodas were very watery. Saw a pregnant employee using a cup to dip out of a larger container the orange hibiscus drink without gloves. Very obvious these employees did not care about cleanliness or the food

I placed a catering order directly through chipotle, the delivery driver left 3 huge boxes at my front door and took off! $37 mandatory tip was included in the check. I complained to chipotle and they told me to take it up with door dash! I said I did not order through door dash I ordered through chipotle… at this point they folded their hands. I am very disappointed and will tell this story to everyone, there are a ton of other Mexican restaurants to choose from.

We are frequent consumers of this food chain and at the Pembroke Pines branch on Hiatus Rd and on the western hemisphere, there are quite a few reasons for complaints. It is usually ordered online and when we go to pick it up it is not ready yet. But yesterday it was the last straw, 3 bowls were ordered and they were sold for less than half! It is unacceptable for something like this to happen. Not to mention, it is clear the head of a manager who provides good customer service. Terrible service.

Ordered the bowl with what was labeled as "steak". Every piece of this so called "steak" was at least half gristle or fat. Disgusting! Wouldn't feed this garbage to my dog. Over-priced, substandard food. I will not be back.

After eating at chipotle five or six times a week since they opened here in Dallas I'm deciding this is it after today. They are getting greedy. Got my normal plain boring bowl for just rice and beans which is already over priced and asked them to put the salsa on the side so it's not cold when I get to eat it and they tried to charge me another 1.80 for that and I usually get a lime juice on the side and they tried to charge me $1.80 for that too. I was OK when they started charging for the sides of tortillas but not this. At first I thought maybe it's because I go to the same locations every day and they don't charge me, but they said this was the new rule. So my group and I will be looking for a new daily lunch spot.

I will never order from this company again. I run 4 healthcare offices and periodically purchase lunch for physicians and staff. I ordered $244.58 worth of bowls for staff through their website for delivery. It was marked off as delivered but yet we never received anything, No one will help you and all they do it talk over you. The customer service is extremely rude also. They are fighting me on refunding my credit card and absolutely refused to remake the order and deliver it. This is the worst place i have ever dealt with. Sad but never again. I wish i could rate it a with a -1 star

My debit card was used to make two unauthorized purcahses on chipotle.com. I contacted the company as soon as I noticed the theft. Here we are, over a month later and I've only been given the run around. Every time I call they know exactly who I am, tell me someone is going to follow up with me, then nothing else happens. I strongly believe that chipotle.com is allowing their employees to get away with petty theft. There are tons of internet scams and credit/debit card scams going on right now. To avoid becoming a victim DO NOT order from chipotle.com.

My son started working with this company in June of 2022. It took almost a month for him to get paid. Once he received his first paycheck he had issues with the second one. The manager was no help kept telling us to call corporate only to be told lies. My teenage son grew tired of working and not getting paid when everyone else is receiving their paycheck so he quit which is what I believe they wanted him to do. Make It Make Sense. August 16 2022 and my son still has not received is paycheck after NUMEROUS calls to corporate and no resolution. Now I want to speak with the owner or someone because clearly Chipotle employees cannot do their jobs correctly.

Very disappointed will not be back until more consistency in portion size. Annoying that they are still using a spoon to dish out the protein, not sure if they have heard of a measuring cup? Tired of paying for double protein to get the standard amount.

I had an issue among dozens of others. No food left even one hour and half before closing. It's not the first time. It happened dozens of times. Good Luck trying to call Customer Service. It's outsourced overseas to another country. It just goes in circles.
It was a huge mistake for Chipotle to send Customer Service over seas. It's a big waste of time. I'm done with Chipotle for ever.

I smashed my foot on the metal door…
I smashed my foot on the metal door going into the dining room from the patio and had an injury that they should have helped me with, Doctor expenses and foot therapy!
However, their incident review team was the most unfriendly, unprofessional team I have ever come across. They denied my claim 100%, and were just a nasty group to engage. If I could I would give them 0 stars for the nasty way they handled the situation and injury that happened on their property!

I have ordered through door dash during this quarantine. Each time, I order a chicken burrito bowl. Each time, my chips are stale beyond belief. I like chipotle, but please serve fresh chips with your dishes. Especially since you are charging extra for them!

I don't think it's too expensive for the quality of food that they provide. Also, I tend to get a burrito bowl and eat only half of it at a time, so when you get two meals out of one menu item, it helps cut down on the cost per meal. I also drink water because it's better for me and free!

Ordered on the mobile app, I received rice and bean and 2 small bites of meat. Use to be a bowl will last you 2 meals, half now half for later. Now I finished the bowl and have to go make a sandwich. But anyway, not going to dwell on it, but Chipotle has almost hit bottom.

Maybe if they hadn't broken hundreds of thousands of labor laws throughout the country then they'd be able to sufficiently staff their restaurants. Every chipotle I go to is horribly understaffed. Because of this, they run out of almost everything and don't have enough employees to restock. The burrito I had today was the most stale and inedible food I think I've ever purchased. It seems the only thing they had made in the last hour was just more hot salsa, even though there were probably 2 customers there and business was extremely slow. They never have anything in stock anymore, in addition to the botched orders that everyone seems to be getting. Most employees just seem lazy, or completely drained because of the lack of staff. I won't burden them anymore with my presence.

Everytime I go to the Greece NY Chipotle. They are ready to close early. On this date, again no credit cards and exact change only. I asked the employee a question and he ignored me. Stay away from this location. They have no way to file a complaint on Thier web site. Maybe the Greece chamber of commerce.

The food is really low quantity and it has too much Lettuce and it has only less meat in it. The cheese is less as well.