ChoiceHomeWarranty

Choice Home Warranty is a scam! Choice Home Warranty provides fraudulent activities to their
Customers.

10/25/20 Choice Home Warranty began withdrawing $86.97 per month from my checking account
And continued this withdrawal through September 2022.

9/1/22 My refrigerator failed, and I filed a Choice Home Warranty claim
9/2-9/14 Almost daily calls
9/14/22 A technician was sent out to evaluate the failed refrigerator. Technician determined that
The refrigerator must be replaced

9/14-9/28 Almost daily calls
9/28/22 Found out that Choice Home Warranty customer service and management staff had no
Plans to repair/replace my failed refrigerator.

9/28/22 Cancelled my account
9/30/22 I replaced my own refrigerator after one (1) month of being without refrigeration
10/3/22 Choice Home Warranty management stated that no compensation would be credited to me.

11/12/22 $102.57 unauthorized withdrawal from my account (account cancelled on 9/27/22)
12/12/22 $102.57 unauthorized withdrawal from my account (account cancelled on 9/27/22)

Choice Home Warranty STOLE (24) months@ $86.97 per month = $2,087.28 + $205.14
(from 11/12/22 & 12/12/22 unauthorized withdrawals) = $2,292.42 from me and 28
Days of grief trying to have my refrigerator replaced or repaired by Choice Home Warranty.

$2,292.42 Balance Owed to John Mars

Refuse to pay for claim Have you prepay the policy three years in advance, once you discover their scam they charge a 10% cancellation fee plus the service call for the unpaid claim the worst of all I have called about three different times after cancellation for my reimbursement No repayment Please do the Math denied your claim, charge for service they did not cover and then charge a cancellation fee on a service you did receive
I do not Know about you but to me they are thieves

Something as simple as a clogged sink is too much for Choice home warranty. They sent a contractor out who told us it was fixed, took our money and rushed out the door. Immediately the sink was still clogged and I called the number. I was told I have to file a new claim and so I did that. They send the same guy out and he even admitted he didn't know much about plumbing and told me to file a new claim so that they would send someone else out. And said he had to run to his truck and he would be back with some information. He left and didn't say a word. We were then charged for that visit as well even though he never step good in the kitchen. I went back and forth calling customer service for over a month and each time I was told this exact phrase "we have no control over what our contractors do or say". What?

I had to call a supervisor and she gave me the steps to follow to file a new claim. I did that. But no one ever came after waiting 2 more weeks. I called again and was told that that supervisor closed my case and it was my fault for waiting around. I finally did the reimbursement option so I could get an actual plumber out here and they immediately saw the issue and fixed it EASILY. I sent the bill and followed all of the steps and within 30seconds of sending it, I received a text saying my claim was reviewed by a "specialist" and denied. Even though the contract states this is a normal coverage they do. Clearly it is a bot reply and no one even looked at it before denying it.

It should not be this hard to talk to a competent person or send an actual plumber out. I never got my money back for the 3 service charges (also in the contract) DO NOT TRUST THIS COMPANY OR WASTE YOUR TIME.

I don't have good experiences with Choice for the last 3 years. Either they have limitations on technicians they worked for them or the Technician gives you an estimate which won't be covered by Choice and then we checked with different technicians, you found that Choice technician gives you fake estimate/resolution to the issue and making money. They quoted me $441 and declined by Choice to cover and the same issue I repaired for just in $125 and covered under the home warranty plan. They assigned a Technician who will provide a service only after a minimum of 7-8 days which indicates that they don't have a technician and you have to wait with no other options. Technicians they assigned were either overbooked and then difficult to connect with them. Also, if you used your technician and raise the claim, they took a minimum of 3 months and you have to follow up multiple times and keep asking you to talk to this person or the next person. I would change this provider for the main reason that they don't have ample technicians working for them. Do not update the credit card information on your profile. Even you opted not for auto renewal your policy you can see the charge on your credit card. I will anyway I had decided to sue them in the court for charging on credit card even not opted for auto Renewal of the policy. They also stole your credit card information and making charges as they feel so stay away from this. They offered cheaper options but quality of the service they offered to the customer is worst.

I am a Property Manager so I deal with the different Home Warranties for the properties I manage. I have NEVER dealt with a Warranty company where they send you a check for what they feel is the reasonable amount and you do the work to replace an appliances! You have to wait 2 to 3 weeks for the check to arrive. I personally have Choice Home Warranty, my DW needs replaced; you can not replace the brand of DW I had for $179.00 unless you go to Craig's lists! DW costs $275.00 and up. You can believe me I will find another Warranty Company that does the work doing the replacing of the appliance with the same brand. Be sure to read the fine print!
DO NOT PURCHASE CHOICE HOME WARRANTY!

I took the home warranty with Choice Homes based on a recommendation from a friend they were great while collecting the funds and onboarding etc. Now fast forward had two claims and both were denied and I had to contest them both.
1) Water Pressure Regulator: My water pressure was low and it was not reaching the upstairs and the showers were not putting out enough pressure. The technician comes and says the pressure regulator has gone bad. The pressure regulator is covered under the policy but got denied stating the regulator is outside the house near the foundation. Well per the code the city makes the builders install the pressure regulator outside the home before the water can get into the house. After a lot of correspondence they approved it.

2) Electric fixture came loose: I have an electric light fixture next to a attic access and every time you open and close the attic stairs the vibrations make the light fixture shake... eventually after 8 years this light fixture came loose. Now Choice Home Warranty dined the claim after collecting $65 stating the fixture was not installed properly. Hello the home passed 3 city inspections and one paid inspection before I closed on the home. The home was built in 2014... it is very frustrating to deal with this company.

Overall I think they are running a scam.

A component on our removable ice bucket broke off. It's something that you take out and put back in and over time, things break as a result of repeated use. This is the very definition of normal wear and tear. Choice denied the claim to replace this $50 part because it was "missing" and therefore not covered. I asked if we had kept the broken piece would it have been covered. The answer was "no" because it would still be considered "missing". I asked if a portion of it was still attached but a portion was broken off, would that be covered. The answer was "if 50% of the component was still attached, we would still consider that to be missing". I asked if a piece chipped off, would that be considered missing. They said no, if it's a small chip then that would be different. I asked where in the contract it specified the percentage the worn item has to be attached for it to not be considered missing. I was told it's not, but that's the company position. Completely fraudulent in the way they interpret their contract to not pay for what the customer purchased.

I signed up with HomeChoiceWarranty in 2020 paied upfront for a 3 year warranty coverage and I will say I have had small things approved such as drain clogged approved to have worked and paying my dedeductible. If you have a large expense item, such as AC replacement I needed it was denied and now my dishwasher that needs a replacement. I was told because of the year and model #. I will be given some funds inplace of it. For me to purchase a new dishwasher to replace it my self, this is not acceptable, I paied my dedeductible so the $246.00 dollars ends up being $181.00 can somneone tell me where I can buy a new dishwasher for $181.00, DO NOT SIGN UP WITH HomeChoiceWarranty. You will be very dissatisfied.

I just watched several you tube videos about Choice Home Warrenty on the news. THEY SHOULD HAVE A ZERO RATING. THEY REFUSE TO LET US CANCEL THE POLICY. ONLY USES SEARS THEY EVEN SAID THEY PAID OUT WHEN A LG REP CAME AND FIXED OUR REFRIGERATOR BECAUSE WE WERE UNDER WARRENTY. I HAD A BIG PLUMBING ISSUE THAT THEY WOULD NOT SEND A LEAK DETECTION PROVIDER OUT SO I CALLED MY OWN BECAUSE THIS WAS WATER AND DAMAGE I DID NOT HAVE AND I HAVE CANCER I LET THE PLUMBER FIX THE ISSUE SENT CHOICE THE INVOICE THEY DENIED STATING THIS WAS NOT APPROVED
WE THEN REQUEST THE REMAINDER OF OUR CONTRACT TO BE CANCELED AND THEY TOLD US NO. THIS COMPANY SHOULD BE SHUT DOWN. I will be taking this to a news outlet.

I had issue with my AC. Furnace, they sent a technician to fix it, the technician missed diagnose the repair and said unit had water damage, the Home Choice Warrenty immediately terminated the repair, he changed me $400 but did not fix the problem, I made another claim, new technician said there is no avoidances of water damaged, the technician spend more then 3 hours and changed the thermostat, and changed $65 but was not able to fix the problem, now we are more than 5 days without heat, I had to call someone out of the their network, to fixed the issue, but Home Choice Warrenty don't want to cover those expenses, for that reason I won't recommend this company.

Dear Mr. Mostofi, I hope this email gets to you. On May 16,2023, I filed a claim with your company (*******). The claim was for multiple plumbing leaks. A technician was assigned to the claim. He came to my home on a Thursday. Took photos and made some notes. He said he would return the following Tuesday. He never showed up and never called. I notified the Chouce claims rep. They assigned a new technician who set up a time and day to come out. He never showed up. Your company said I could engage my own plumber and approval of his estimate work could begin. Out of the 6 plumbers I called, only one begrudgingly agreed to come. He does not work with Home Warranty Company because of the paperwork. He agreed to come over because I am an 81-year-old disabled senior, who was just released from the hospital after major heart surgery. He came up with a labor estimate of $930 and perhaps a parts estimate of $500. He submitted photos and a total price. Your company required additional breakdowns which he refused to do because of the time involved.

I phoned a supervisor, calling your stateside number. I requested she elevate my claim to management and send me a check for $1,400. And I would have the repairs done. She refused saying Choice would get another technician to come out, This was one week ago. In the meantime no technician and drip drip drip. Hopefully, you will authorize direct payment to me.

Sincerely,

First you will be spammed by the marketing company they use. None of the unsubscribe links work. The more you unsubscribe, the emails you will receive. If you do contact and eventually get a real person, the terms and conditions are terrible.

Do not recommend them at all. Read the fine print CAREFULLY people. They are NOTHING THEIR SITE SAYS THEY ARE. Save yourself grief and money.

Complain to the BBB in your state. If a company can not be an accredited business with the BBB, that is a red flag. Deal only with companies willing to get accredited. LET'S SHUT THEM DOWN.

The worst, they deny everything and you have to fight like hell to get it fixed! When it says covered they deny because they claim normal wear and tear.

I asked them not to renew and this company still renew and took and unauthorized transaction that's stealing and bullying you by calling 80 times and not listening to what I requested

DO NOT BUY THIS HOME WARRANTY
DO NOT BUY THIS HOME WARRANTY. I strongly believe they have their own sales force writing positive reviews. I've been waiting ONE MONTH for an "approved" repair to take place. Choice blames the service provider, the service provider blames Choice while you wait for something to happen.

I requested a repair of my inoperable garage door opener under my warranty coverage. The repair person came out and said the motor had quit working but that it was doubtful the warranty would pay as they almost always decline coverage of anything. Then, I received an email stating the coverage was declined due to a prior repair attempt, which there wasn't one. I have lived in the home since it was built, both garage doors operated normally until 1 quit working. I opened the cover of the unit to look at it just as one would to change a lightbulb. Choice Home Warranty used this to decline my coverage stating that I should not have opened the unit. They are a complete scam and should repair or replace the item as covered by my warranty coverage. Their using the fact that I looked inside the garage unit as rationale to deny the complaint is unethical and poor business practice. If you buy a home warranty with Choice Home Warranty, you have just been scammed. They find any way they can to not complete repairs.

My air conditioner condenser needs repaired so I filed a claim. The repairmen came out and sent them an invoice stating the problem is from normal wear and tear. Choice Home Warranty claims the unit is not old enough for the problem to be from "normal wear and tear" therefore they will not cover the cost of repair which was $1900. So now I paid 475 for a home warranty for the year and have to pay 1900 for repairs. CHOICE HOME WARRANTY IS A RIPOFF. DO NOT USE

I enrolled in Choice in mid 2020 after leaving another company. The pricing was attractive and the promise of better service was there. The day before thanksgiving day my disposal cracked and started leaking. I notified Choice, knowing that it would probably be a few days due to the holidays. There is no argument that this is a covered repair. The first technician came out and took photos (apparently required by Choice) and said he would be back soon with a disposal. He also took the $85 copayment. He was never heard from again. Choice then contacted a second technician who asked me to take pictures for him. Since I already paid the first technician, Choice said they would waive the payment. The second technician went AWOL as well. I have started asking for a full refund and was told by the resolution center that I could get a prorated refund, less a cancellation fee, if I cancelled. I spoke to the resolution center three times. The last time they said that my policy had been cancelled and I wasn't eligible for a full refund or reimbursement for the disposal, which I ended up buying and replacing myself. The resolution center refused to allow the call to go to a supervisor and ended up hanging up on me. Ridiculous they are highly rated.

Choice Home Warranty
A technician never came, after 5 days with no power in half my house I was told to hire an electrician and I would be reimbursed.
After many daily calls and your company not being capable of hiring an electrician (wow) until 5 days after initial cali, I was informed to hire an electrician which I did, later that day I was informed that you scheduled a technician. IFOUND AN ELECTRICIAN that came to my house in 90 minutes from my call, do you see a problem with this?

CHW hired someone to fix our AC and they ended up making it worse. CHW acknowledges that they broke it worse but won't fix it now. Don't use them! We're out $7000 now for something we didn't do!

I was lied to from the start. Then charged 43.75 for 12 months totaling $525! Six months into the policy, I called for service and was told to WAIT SIX MONTHS MORE! Then I was told the equipment needing repair was not covered BUT THE LIAR who signed me up, Adrian Saunders, told me the equipment WAS COVERED! This company is a SH*T TRAP. DO NOT USE THIS LYING AND DECEPTIVE BUNCH OF THIEVES.

CHOICE HOME WARRANTY IS THE WORST! I have had this warranty over a year and had my first claim yesterday at 2pm. It's now 29 hours later and we still don't have a plumber so can't run any water. When we call they say they are working diligently on it but have done nothing. They are rude then hang up on you. I've been paying a year for a service they don't honor. I want this fixed. I have a senior and a child in my home and they have done nothing. DO NOT USE CHOICE WARRENTY THEY ARE SCAMMERS!

We have been with CHW for two months and it took us one month to get someone out to our house to try and fix our water heater. First they deny our claim due to normal wear and tear then they rectify and approve it, they send us a plumber who doesn't show up, after my husband took a day off using his paid time off, they tried to rectify and send us another contractor which never showed up. Another personal day my husband had to take off. So that leaves us with 16 hours of his personal time he had to take off. We called that contractor to ask them why they never showed up, they told us that they don't work with home waranty companies and not sure why CHW would dispatch them. Two weeks later they send another contractor to come out and this time they denied the claim from that contractor! How frustrating! I called CHW and all they tell me is we have to assign you to another case manager to resolve claim, mind you a contractor is at our house waiting on them to approve the claim that they already approved. At this point we have had a leaking water heater that flooded our garage for almost a month with no help but chaos and confusion from CHW. We decided to cancel our plan with them for them to take 250.00 from us which actuality they should pay us for taking time off only to be denied a claim that was already approved. I would not recommend this company if you want a company that requires you to do the work and lose money.