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ChoiceHomeWarranty has a rating of 1.3 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ChoiceHomeWarranty most frequently mention customer service, water heater, and case manager problems. ChoiceHomeWarranty ranks 113th among Home Insurance sites.
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I signed up to a plan with Choice Home Warranty to cover all major appliances, including my air conditioner with an effective start date of coverage on October 13,2023. On that day, my air conditioner compressor failed, causing electrical interference on other appliances. I was relieved knowing I had recently signed up with Choice Home Warranty, only to find out that my air conditioner wasn't covered because they claimed it entered the plan with a preexisting issue. The unit worked fine on the morning of October 13,2023, so I was perplexed with what they told me regarding my claim. I would strongly urge anyone reading this review to not do business with Choice Home Warranty, as they have no intention of paying for appliance failure. They're a scam and shady company. If you enter into a contract with them, rest assured you WILL NOT have coverage on a claim. I give them ZERO stars! DON'T DO BUSINESS WITH CHOICE HOME WARRANTY!
I engaged with Choice Home Warranty four months ago, I submitted my first claim for my garage door opener on the 14th of August 2024. I initially submitted the claim through customer service and was informed that they would locate a technician for the job. Shortly thereafter they informed me I could use my own vendor and get a reimbursement, but the vendor would have to submit a diagnosis of the problem and a quote for work before they could approve the project. My vendor never contacted CHW with the required info so I located another vendor and had them do the work. When I tried to submit the receipt for the project to CHW they assigned a "Case Manager" to me whose sole purpose was to inform me that they denied my claim because I used a company that was not approved by CHW. It's obvious to me that their business model is to maximize the number of customers with inflated or fake reviews and the use of sales people to contact potential customers and convince them to use the service. The "Case Manager" was even able to cancel my policy and when I reengaged with her to appeal her decision she informed me that I was no longer a customer and could not appeal. Choice Home Warranty is a total scam. Buyers beware
I bought this home warrant in advance for $2100 over a year ago and never used it. My Water Heater rusted out on Dec 3. It was 17 years old and needed replacement. I submitted a claim and was told it would that a month to fix. After a week with no hot water I called and they told me I could replace it myself and they would reimburse me. I bought the Water Heater at Home Depot, the same make as my old one but cheaper because it was a 40 gallon instead of 50. I didn't ask for labor or hoses or a pan, just the water heater that was around $500. I submitted there paper work with pictures. My claim was denied within 5 minutes. These guys DON'T PAY! It's a scam! Don't buy in.
Date of experience: December 26, 2022
They don't know what they are doing. My shower has been not working because of a leak, for over 3 months now and till this moment it's still not fixed. First they didn't have a technician to send then asked me to find a plumber to fix it. I got an estimate from a plumber and they didn't accept his estimate. Then sent a plumber who doesn't do this kind of work. They require you to pay $65 every time a technician shows up wether they fix the issue or not! Total scam!
Date of experience: September 6, 2023
At my age I have learned my lesson with companies and what questions I need answered. I asked the sales represented over and over again about the option to use my own person should it come down to it. What I was told has changed so many times I cannot keep track of it.
My favorite is when you call in you can almost tell they are reading from a piece of paper. On one call the person must have been in training as I could hear the other person telling them what to say.
Out of this deal I have had one contractor come out that was good; the rest have been questionable to say the least and some companies I would never allow back into my home. I had to go rounds with them about not sending out that company and it took forever to get my dryer repaired.
Date of experience: November 14, 2022
Choice Home Warranty contacted us to service their customers. They almost always denied the claim. They also have had a hard time paying. They are no good at all. They make their own rates and try to force you to abide by them. We submitted our price guide and they changed it without our knowledge and then refused to pay us anything different than the price guide they created for us. We dropped doing service for them within 5 days.
Date of experience: February 9, 2022
In Nov I called to set up an account the representative said it would take effect Dec 1 but I would need to pay my first month. I confirmed if paying now I wouldn't need to pay in Dec and the next payment would be Jan. He confirmed the payment was for Dec. My bank account has been debited Nov, Dec and Jan. When I call there is long hold times. 1/2/24 spoke with a rep who then transfers me to a recording to leave a message. So I now wait. If I could do zero starts I would.
Tip for consumers:
Hard to reach a representative and when you do make contact they must be a low level, like a tier one help desk and unable to help.
Products used:
I just setup the account and was lied to about the payments.
Date of experience: January 2, 2024
.
Andrew Pierre, special case manager, killed my belief that Choice is good company. He doesn't respond to my emails. I wrote him that it was too much to pay $310 to replace a faucet. I offered to pay only the visit fee. Andrew Pierre didn't answer me. I sent him 4 emails in a week. Silence. However, the plumber from the neighborhood asked for only $ 80.
Date of experience: March 31, 2022
I have been without a refrigerator for 14 days. Two different service men came and pronounced it dead.
7 Days later... no word from Choice Home warranty about a new fridge.
Run... do not hire this company. Awful runaround
Date of experience: December 14, 2022
After having many technicians come out to "fix" the AC problem over the course of a year (although somehow the upstairs never would fully cool after the "fix), I finally gave up and spent $7000 to buy my own unit. (Now the upstairs cools perfectly). And watch for the automatic renewals! Not sure why they call/email DAILY regarding renewing your policy - when it renews automatically! (Wish I had read that fine print). I will NEVER pay for home warranty again! Waste of money!
Date of experience: March 17, 2022
Choice home warranty charged me $1400 + for a 2 year plan in 2021.in August '22 I sell my house and the only want to refund $157 citing that there is proration and I used over $600 on claims. By the way every claim I made I had to fight with the claims person for them to cover. Not worth time or money. Use reputable service technicians. Some of their service technicians for air conditioning were horrendous. I wound up calling my own to get a problem fixed.
Date of experience: August 31, 2022
It is very frustrating whenever you have big ticket items needs repairs like A/c they assign to their claim specialist who will never respond to any of your questions and you left alone no one will talk. Finally you will have no choice than to get your items repaired or replaced with your money. They just collect your premiums for mainly 6 years and don't spent any thing on your repairs.
So far I haven't found which Govt. Agency controls Home Warranty companies. I have kept all invoices paid by me for my A/C, as one can't live without A/c in Texas.
Date of experience: September 21, 2020
Every time I've called for a repair there is all kinds of excuses why it's not covered. Had air condition claim and it took them three months to fulfill their end of the contract. You also can't get any one to answer many, many calls to many people. The absolute worst company I have ever had to deal with. I have since ended my subscription with this company. Again, an absolutely horrible experience.
Date of experience: October 7, 2020
90 + days after first job and still no payments. You are not allowed to speak with anyone in A.P. They just give you a customer service person who can only say what they have been told, and it is a different story every time.
They are now claiming that they have redone the pricing schedule and all pricing has been cut by 60% and will apply to any open invoices.
Feel bad for their customers.
Products used:
Contractor performing services for Choice How Warranty.
Date of experience: December 29, 2022
Avoid this company at all costs. They will deny every legitimate, covered claim. Then they will call you multiple times per week for months trying to get you to renew your policy.
I aske them a dozen times to stop calling and put me on their do not call list yet the calls kept coming for months. Clearly violating TCPA laws.
This company is also under investigation by a state Attorney General for consumer fraud.
Date of experience: August 12, 2022
I paid in advance for 1 year of service. Near the completion of the year I was informed via email that the contract was expiring and I needed to renew it. I wasn't impressed with their slow service so I did not renew. I found out today they have been changing my credit card a monthly contract fee. I did not authorize this charge. I talked with Andrea in customer resolutions. They finally agreed to refund less than half of what they illegally charged me. Bad service and fraud. Definitely stay away from this company.
Products used:
Home Warranty
Date of experience: October 10, 2023
Even after having requested and receiving an email from the sales person indicating they would cover all pool and spa equipment. 1 yr later they would not cover a starter capacitor and hard start kit on the spa heater. Cost me $450 plus their deductible. Asked for review of claim, they said doesn't matter, vague verbiage used by sales person still allows them to not cover the parts.
However, no issues with simple repairs with past refrigerator on different property.
Date of experience: February 22, 2022
Choice Home warranty sent Sears repair service to fix my refrigerator about 10 weeks ago. Sears was supposed to order a door for my refrigerator but it never came. I've been calling Choice Home but each time they said they would find out what's going on and call back within 48 hours, but this has not happened. My food had spoiled especially milk, juice and fruits. I am a 74 years old and this is the kind of service I'm getting. Right now I have nothing good to say about Choice Home Warranty!
Date of experience: March 1, 2023
Choice Home Warranty is one of those companies that say they will take care of you, but too many vendors have had bad experience with them and won't work with them, so then that leaves you to find your own vendor, often out of their network and they won't pay for the repairs you need. They also only want to pay for items at their cost, not what it costs to replace the appliance. Overall, terrible service, terrible customer service. I will never recommend this company and will never use them again. What a rip off.
Products used:
1 year home warranty
Date of experience: September 9, 2023
If you call 2 times on the same subject, you WILL get 2 completely different answers. I was given misinformation from them that caused them to deny me of over $800 for reimbursement for my pool pump (which is covered) and even though they know it's their fault, they refuse to reimburse any of it. They have no service providers for pool/spa so definitely don't waste your money on that. Their plumbers are either incompetent or just no call/no show you. That cost me another $1000+ for a leak that should've been covered. I had to call over 2 dozen times and some of the reps are extremely and unbelievably rude and unprofessional. This is not my first home or my first home warranty plan. This has been a year I regret and I wish I could have a do over in home warranty choice. Should be called "Bad Choice Home Warranty".
Tip for consumers:
Just don’t
Products used:
Choice plus and pool/spa coverage
Date of experience: September 1, 2022
I have had choice home warranty over 3 years on 2 homes. I've been denied coverage about half of my claims. I am Now trying to get back my remaining prorate from this company... In my opinion this company basically makes money off of people and does NOT deliver.
Date of experience: February 11, 2022
It is so painful getting a claim paid it makes it too painful to deal with them. Even in cancellation they pull some shady tactics. Avoid this company. Save your money for repairs and do not pay them a fee to make your life more difficult. It is currently my goal in life to let people know that this is a huge waste of money.
After a estimated repair time of 13 days after the complaint for an AC unit in 95 degree Florida heat I have had enough!
Date of experience: August 17, 2023
I am locked into a 3 year contract. So far, I have called 5 times. 2 repairs were covered. The second one took 2 weeks to complete with NO communication from the company. There is NOTHING good to say about this company. Stay away!
Date of experience: June 20, 2021
AVOID Choice Home Warranty! Total waste of money! They will find any reason not to honor their agreement. Had two occasions to deal with them and both instances they make you jump through endless hoops until they can find a way not to pay, even if it makes no logical sense whatsoever. You will spend months trying to get the system repaired or replaced to no avail. During the first instance with the AC, their service tech didn't complete the job and was trying nickel and dime the warranty company until we kicked him off the job. We had several licensed techs after which that all said the same thing and the warranty company refused to honor their responsibilities. Second instance was the same. Even after emailing their c-levels, there was no resolution! Save your time and money! Just avoid these guys! Total nightmare!
Products used:
3 year full home warranty
Date of experience: May 2, 2023
Team of scammers...
I am wise enough to understand there is no such thing as free lunch. I paid premium as per the plan requirements but when it came to Choice to deliver services, they make excuses
Technicians they assign are too lazy or know the game where they say its easier to replace than fix- Choice gets involved and either will deny the claim with some excuse or tell the customer to bear the cost with some excuse... 3 months into the plan, got tired of their excuses on not to fix and issue and cancelled the contract. I am fighting now with my bank to dispute.
These guys are not worth it... they will not touch a claim unless its making them money... just that simple
Date of experience: September 3, 2022
Don't ever buy. It is a fraud. You will regret buying it. If bought and cancel later, make sure your credit card block choice home warranty from charging it in the future. Because they will keep charging to your card.
Date of experience: December 5, 2022
Absolutely Horrible company. Took 5 days before a technician showed up for a plumbing problem. Technician stuck his hand out for the $65 fee, took some photos and told me that he had to get approval from the company to complete the repair. He should have it by 10 am the next day. The next day we received an email informing us that the claim was denied. We could appeal and someone would get back to us within 48 hours. It has been over 72 hours and still no contact. AND, we can't get our $65 back! I would have felt better if the technician had put on a mask and robbed us with a weapon. He literally walk in, took our $65 and left!
BUYERS BEWARE, This company is a joke. We will be cancelling this warranty. I'm expecting to be charged an exorbitant cancellation fee. This company is a JOKE! The only reason they got 1 star rating is because there is no zero star.
Products used:
I completed the repair, myself.
Date of experience: July 11, 2023
A home warranty is a protection plan that offers coverage for common home repairs. For a simple annual fee, this type of plan offers financial security from unexpected problems with your home appliances and systems. Learn more about what's covered and...
