ChoiceHomeWarranty

If choice was as good at selling their contracts as it as a fixing the repairs, they would be an awesome company! However this is not the case. AC not working, set an appointment, repair man does not show up. Call choice, he comes the next day. I get note that the part he needs to replace is not covered. Make sure you look at the fine details in the agreement! Condenser is not covered? Sorry, but the one thing that breaks down from normal wear is the condenser! So, I have to pay the repair man for a part that should be covered. 1940. 00! Plus the 85.00 fee. Over 2000. 00! AC worked for about 2 weeks, and broke again. Let me guess, they won't pay for the a part this time as well. I will not be using Choice in the future. I will simply go to a rep business in the future.

Stay away from Choice Home Warranty. I purchased a warranty from them and hardly ever used the services for about 10 months. And then the one time I experienced a plumbing leak, they denied my claim as it looked to them like it was physical damage. A drainage pipe in my master bathroom on the second floor of my home experienced a sudden slow leak. A plumber was sent to my home. He discovered one of my drainage pipes deep behind the cabinet under the sink had a crack in it. When he submitted to Choice Home Warranty for repair, they denied it due to physical damage. I appealed it and was told by the case manager that Choice Home Warranty does NOT cover pipes if there is a crack discovered. If this company offers a plumbing warranty for wear and tear but does not cover cracks--well, I think you know where I am going with this; how can anyone have peace of mind that their plumbing is covered -- so long as no cracks are discovered.

I am writing this review as a vendor, not a homeowner. I began taking jobs on for Choice/ Rely home warranty 4 weeks ago. They have been nothing but a nightmare from day 1. They do not pay their vendors. They do not approve any work needed. One example is they finally approved a garbage disposal install for an approved amount. Then a month after the installation, they decided they didn't want to pay for it so dropped the approved amount by 1/3. They still haven't paid one cent for the install or materials and I am now attempting to just recoup the cost of the unit. They are a disgrace and people deserve to know who they are giving their hard earned money to. They should be shut down.

I'm reading these and my god this is ridiculous. I filed a complaint over 2 weeks ago no service yet. My son googled this company and found out a lawsuit was filed on this company in 2019 for basically no holding up to their end of their deal. I'm glad i saw these reviews. I'm going to take legal action. I pray everyone here having a hard time gets their issues resolved.

This is a terrible warranty company. Please go elsewhere! I had a clogged toilet and they argued about covering the fix (which they didn't). My refrigerator went out and I'm now throwing out all the food and the part to fix it is still not here after several days. They said they will contact me in 3 days to give me an update. I'm looking for a new company as of today.

I am getting unsolicited emails from this company. Their "unsubscribe" link generates an error message. Their "customer service" representative dumps you to an IVR with 3 choices, all of which apply to existing customers.

I have a washer that retailed for $1400. They made the decision not to repair it. They sent me a check for $547. It took twenty five days for the check to arrive.

We had a washer that kept breaking after three years. 4 paid $60 service claims then Choice allowed for replacement and gave us voucher for Lowe's. WTH? Now water heater broke-valve is done. They couldn't find a service tech to come to our house and sent a reimbursement option. I went out of town so didn't click on it because gathering info and now got an appt. Two weeks after…now they won't allow the reimbursement. DO NOT get a warranty just save money monthly-I would be better off with the money I paid upfront to use for our repairs. And I would still be up over $1500. Do not choose CHOICE if you do….complete hassle at every claim.

Last time the over-range microwave, this time the spa control switch. I paid extra for coverage for the hot tub (spa). The switch that runs the jets now refuses to turn off. It's a push button in a control panel and you can see it's slightly depressed, won't pop back up. Called Choice and they sent a tech. Nice fellow, said a new control panel was needed, and sent the report to Choice. Choice denied it, saying they don't cover "multi media centers". Now I would not call a simple push button control panel from pre-smart home days a "multi media center" (no wifi, no Alexa, etc). That's stretching it trying to find a reason to deny a claim! They didn't even offer anything toward our purchase of a new panel. Pick another company for your home warranty!

Had them for 7 months. My heater broke they assigned tech company that came out diagnosed problem and said no worries all home warranty companies cover this then I got a call back that Choice said it was excluded. I called another home warranty to see if they cover that part and said they do. I took it up the ladder to a Case Mgr and she was so rude I had a terrible experience. Do not use Choice Home Warranty

I was comparing home warranty companies and contacted Choice Home Warranty among others. Talking to the Choice sales people was like talking to a used car salesman with a good deal of pressure and even though I told them I was only comparing several companies and not making a decision at that time, they kept calling and emailing me until I finally told one caller that I decided to not go with them because of all of the sales calls with new "deals" every time. If they use this tactic when trying to get my business, I am fearful they would be a difficult company to do business with.

I've had experience with several home warranty companies and Choice Home Warranty is the absolute worst. Any claim is rejected, rejected and rejected again for the smallest loopholes. Only after multiple follow ups do they finally acknowledge reality and then they offer the flimsiest coverage and payment options possible. In contesting an absurd rejection I even had one of their claims specialists (Sylvanna Green-Hazel) tell me that there's "nothing more to discuss, they're not revisiting the rejection" and then hang up on me mid-sentence.

Maybe they're a cheaper option than others (we took a broker's recommendation here and didn't really shop companies), but life's too short to have these people in your life.

Run or skip the service entirely and save your money. If you're using these guys, it's money flushed down the toilet.

This company has not repaired or replaced either of two furnaces which were 43 years old. They have lied, ignored my demands, failed to honor their own contract. Two miserable months of suffering cold, dealing with absolutely unqualified technicians, meeting with half a dozen representatives from unknown companies is just tooooo much.

This company is a scam. They don't provide any real service - it's just a facade. The technicians they "hire" are bottom of the barrel, may not show up, and YOU are responsible for paying them! In addition, once that technician submits the diagnosis, you don't hear back from Choice Home Warranty on any updates. I wish I never purchased this plan as it was nothing but a headache of time wasted. There is a reason their policies state no legal action can be brought against them - because they have no intent of reimbursing or covering any repairs! Stay away!

******* rating! Without A/C upstairs for a month! Coastal Alabama weather has been 98-100 degrees plus the heat index. Unbearably hot Not able to use the upstairs! The one and only time a technician came out was to diagnose the problem. Supposedly a new unit is in "somewhere" Mississippi. NO ONE will pick it up, will not ship, will not allow my husband to pick it up! Technician blamed the issue on Choice Home warranty. Choice blames the Technician! Call the Mobile "office" number what happens on terminal hold. IF SOMEONE does pick up…. You are transferred to outer space ‍‍ BBB could care less! What now? Purchase our own unit? Hire an attorney?
I feel certain Choice Home Warranty cares about this review……? Waiting on your response Choice Home Warranty office

Don't walk away, run. I'm on my second issue with a new home. The warrantee is worthless. It's a stove oven problem. I've been waiting two weeks for two parts, and they've sent Part #1 twice. Choice is charging me every time a tech comes, so at this point I feel like I should apply the tech payment to getting a new range. And Sears Repair Service keeps trying to book my new appointment last week. The whole thing is ridiculous. Don't waste your money.

They're good until you have a real problem. They always handled the small problems (toilet won't flush, something like that) but when my AC started not working and I had to create 6 claims over it, they sent someone to put the band aid on it but when it finally died in the summer in Las Vegas, they told me o didn't perform proper maintenance (a lie) and they weren't going to cover replacing the unit. Choice is trash and they don't care about customers, only about making money and putting band aids on gaping wounds. Save your money.

We were looking to change our home warranty company and came across Choice Home Warranty. I gave them my phone number in order to get a quote. What a mistake that was! We went with another company but the calls from Choice have not stopped. They started coming from an 888 or 800 number, then they went to the area code my phone uses, now they are using the area code where I live. Just today, I received 4 calls and each time I asked to please take me off the list. I finally called the main office to get my number off of their list and was hung up on. I called back and the same thing happened, they hung up on me. What a joke! We are so happy we did not go with them as I cannot imagine how we would have been treated if they are treating us this way now. I am now keeping a log of all the numbers they are using. Beware of giving them your phone number as you will be harassed daily.

I called CHW about my hot water heater and was told I would hear from someone within 24 hours, when I did hear from someone it had been 3 days. That person told me that they just received the order that day and it would be another week before they could come to my house. I called CHW back and they said that was not true about putting out the order that it was put out the day I called, Anyway one of them are not telling the truth. I had them problem fixed on my own and will be calling other companies and get away from this poor service company. By the way this was my first claim that I filed with them and get this kinda service.

I wish I could give negative stars and take down the "5 star customer reviews" that they post on their site are bogus and they do not let you leave an honest review. Do not waste your time and money. They will continue to do everything in their power to have you get multiple services calls that cost a deductible per visit, and almost steer you in the wrong direction while you continue to pay them. We have in writing that "dishwasher is leaking on the bottom and will need replaced," yet they refuse to do so. We have to open a new claim for this. I have free legal services due to my profession and I will be consulting with them to take action. DO NOT WASTE YOUR TIME.

This company is terrible! The worst customer service! They are a scam. They do not fix anything when filling a claim. They partner with "third party companies" they don't have a website no way to get ahold of them. Total scam beware. I have filed a complaint with BBB and my Attorney generals office.

Worst home warranty company I've ever dealt with. First you'll have an issue having them find you somebody competent. Then they might send out back to back people because they're not knowledgeable enough to handle your needs. Especially if you're in a higher end home. Their customer service is horrible, and their chat system is even more terrible. I feel like every time I had to pay them a deductible it was a waste of time and then I had to hire somebody outside of their service. Not recommended at all. Subpar service.

Hands down worst company I've ever dealt with. Even the subcontractor that they sent said they were horrible. Had a AC problem and refused to fix it. The managers are rude and gave me the run around for two months. At the end, they simply said we're not covering it and we're cancelling your contract for service. They just want your money and leave you high and dry when they have to fix anything!