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ChoiceHomeWarranty has a rating of 1.3 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ChoiceHomeWarranty most frequently mention customer service, water heater, and case manager problems. ChoiceHomeWarranty ranks 113th among Home Insurance sites.
This company does not typically respond to reviews
I signed up to a plan with Choice Home Warranty to cover all major appliances, including my air conditioner with an effective start date of coverage on October 13,2023. On that day, my air conditioner compressor failed, causing electrical interference on other appliances. I was relieved knowing I had recently signed up with Choice Home Warranty, only to find out that my air conditioner wasn't covered because they claimed it entered the plan with a preexisting issue. The unit worked fine on the morning of October 13,2023, so I was perplexed with what they told me regarding my claim. I would strongly urge anyone reading this review to not do business with Choice Home Warranty, as they have no intention of paying for appliance failure. They're a scam and shady company. If you enter into a contract with them, rest assured you WILL NOT have coverage on a claim. I give them ZERO stars! DON'T DO BUSINESS WITH CHOICE HOME WARRANTY!
I engaged with Choice Home Warranty four months ago, I submitted my first claim for my garage door opener on the 14th of August 2024. I initially submitted the claim through customer service and was informed that they would locate a technician for the job. Shortly thereafter they informed me I could use my own vendor and get a reimbursement, but the vendor would have to submit a diagnosis of the problem and a quote for work before they could approve the project. My vendor never contacted CHW with the required info so I located another vendor and had them do the work. When I tried to submit the receipt for the project to CHW they assigned a "Case Manager" to me whose sole purpose was to inform me that they denied my claim because I used a company that was not approved by CHW. It's obvious to me that their business model is to maximize the number of customers with inflated or fake reviews and the use of sales people to contact potential customers and convince them to use the service. The "Case Manager" was even able to cancel my policy and when I reengaged with her to appeal her decision she informed me that I was no longer a customer and could not appeal. Choice Home Warranty is a total scam. Buyers beware
I'm an electrician in North Carolina. If you are thinking of becoming a vendor/service tech for Choice Home Warranty. Try someone else! They will give you authorization number for a price that you both agree on, only once the invoice gets paid it's 30% less. It's happened three times now! I'm done. Customers tell me that I'm the 3rd contractor to come and try to fix the problem. They can't even get in touch with the previous two. I fix the issue only to get ripped off on low priced jobs. You'd think they would appreciate a vendor that shows up on time, completes the job at an agreed price and gets the invoice out on time. Nope. No wonder they can't get good contractors.
Date of experience: February 7, 2023
Had them for 2 years and never filed a claim until last month for my 10 year old refrigerator. They denied the claim stating it was under manufactures warranty which is was not due to age and I am second owner. Service tech said he sees CHW deny claims 99% of the time. Do yourself a favor and do not use CHW.
Date of experience: March 2, 2023
I've waited more than a week to get my appliances serviced. No call, no email, no communication at all. AHS, was a lot better. I guess you get what you pay for. I'm guessing my next step is to hire my own repairman and try to get reimbursed... This isn't why I bought their insurance...
Tip for consumers:
Make sure they have a network of repair officials in your area.
Products used:
I'm still waiting for them to service my appliances.
Date of experience: October 30, 2022
If anyone is considering purchasing any type of warranty from Choice Home Warranties don't do it. The customer service is horrible, they also send unprofessional and unskilled workers to your home to complete work. The technician did not hook the flute to the furnace emitting carbon monoxide all throughout the property, he uninstalled the water tank and left it full in the living room and told my tenant to keep emptying the buckets. A request was placed for a new hot water tank and the one that was brought to my house was from 2017. I have made several attempts to reach out to Choice for answers and to date no one has responded to any of my messages. Run from this company save yourself the time, frustration and money.
Products used:
Hot Water Tank
Date of experience: August 8, 2022
We are currently in a hotel, it is July we have a toddler. No tech was scheduled for 5 days. We will no be reimbursed hotel fees and again it is July 90+ degrees with no ac. Customer service does not care if you have pets or young children. Our situation was not treated as a priority and they were not willing to escalate our request.
Date of experience: July 30, 2022
Zero integrity. Hard to get service. Most appliance repair shops will mot work with them. They pay nothing. I have a four year old GE café dishwasher top of the line that they can't fix. They're supposed to give money to buy a new one. Their offer, $245. You can't get anything less than 1000 to 1500 today. That's all they offer. Better not to have a warranty. I asked to cancel the remaining contract and they offer $100 back. I paid $700 for the remaining part of the contract. The worst experience with any company that I've ever had to work with.
Tip for consumers:
Stay away
Products used:
Repair dishwasher
Date of experience: July 20, 2022
They lied over the phone about 24/7 service. I have two kids, one of which is special needs, and there was NO empathy or even attempt to get someone out to fix a plumbing issue when there were no working toilets in the house.
When I was looking for quotes, they were not who I was initially going to go with. When I say I would get 15-20 calls A DAY to sell me service, I mean it. I told them a million times to take me off their call list because i didn't want to use them. The calls continued for months after- even after I regretfully gave in and signed up for service.
Well I've called them myself about 10 times and FINALLY got a hold of someone because the claim I filed, he sounded like a robot repeating the same thing about "we're sorry your going through this but we don't cover emergency services." Then they refused to get me to a supervisor.
Tip for consumers:
Just don’t get a quote. They will bombard your phone for months
Products used:
Attempted to file a claim
Date of experience: February 10, 2023
After days on end, no tech ever gets assigned to a claim... reason, no tech company wants to work with them... period. CHW then pushes you to their "claim reimbursement" option... by then you are in dire need of the appliance so you agree only to find out no tech is willing to work with them on the quote... and if they do, CHW states you've missed a step and deny's your claim... now you are stuck with the bill. What a total mistake signing on for this warranty program. I should have listened to my brother and went with www.2-10.com He has a tech at his place within hours of his call and is 100% satisfied
Date of experience: August 2, 2022
Never ever make the mistake of signing up. It is not worth even $1. A terrible company to deal with as they will figure out 100 ways to blame you for the failure of the product and why they should not pay you. You cannot convince as they will simply hang up the phone and you will not go any further. I wish everyone will read this and avoid a nasty experience. Bottom line - if your appliances don't break, you are giving them free money, if they did, you will get reasons, still you pay them and don't get anything in return. I want to give 1 star, but this site does not allow.
Date of experience: November 8, 2012
We had Choice for 1 year. I made 3 claims. Every claim was denied. The last claim was for an air conditioner not cooling. After they sent a technician and I paid the service fee it was the same old story, not covered. Not covered seems to be the only words they use. It doesn't even matter if you escalate to a manager for review, they have the same script. I recommend anyone else!
Date of experience: September 27, 2017
I bought home warranty for peace of mind, however, when my AC stopped stopped working, they declined the coverage stating I didn't maintain it and that's why it stopped? How was I supposed to maintain a motor from dying on me all of sudden? They said they emailed me, however, I didn't get any communication from them. Do yourself a favor and stay away from this company.
Products used:
Home warranty
Date of experience: May 15, 2023
I have an oven that doesn't function well. It has been repaired many times. I called Choice home warranty. They promised that send the final tech to examine. If the tech requested replacement and we will replace it. The tech reported to Choice home that the oven need replacement. However, choice home told me we only proved repair. Never renew with them. The good reviews probably are friends and family members.
Date of experience: June 10, 2023
I requested for AC repair, the scheduled technician 3-4 days after the request was created. They declined the claim of replacement stating reason as poor maintenance. I had another technician reevaluated system who said the system not performing because if its age and void of R22, so I tried to re appeal but their case managers already had made up her mind, she did not care to look at the other technician's report, she indirectly blamed me for making the technician says what he said. I had another plumbing request made and they assigned a technician after a week which is not what their sales team promises when they pursued me to renew the contract. I inherited the contract from the previous home owner and continued with it without researching on them. I wish I had read all the google reviews on them. I am regretting a LOT.
One star is for them answering the calls and replying on email.
Products used:
Home appliances warranty coverage
Date of experience: May 17, 2023
I have had Choice warranty for over 4 years they have been horrible.
They always decline claims, from a seal on a dryer to a valve on a brand new air conditioner unit to sending scammers out to the resident that say I need to replace a brand new AC unit.
But when I hired a reliable technician with an upstanding company it was a simple fix.
They are all criminals taking from us.
Stay away from this company.
Date of experience: May 30, 2023
Sylvanna Green-Hazel was my "case manager". Don't make the same mistake I did. RUN. I lost $1000's to this company and have nothing but poor service, lack of communication, not a single issue resolved, not to mention without water for 3 weeks, to show. This company a SCAM.
Date of experience: January 4, 2023
After months and months of going back and forth the technician was unable to fix the stove. I am on the phone hours at a time trying to get hold of some one for resolution and they keep playing games and they have neither repaired nor replace my stove as of today 8/31/2022.
This is now a fire hazard because they have CUT the gas line to the burner last time they came to try to replace and now this is impaired stove and broken and I am stuck now
Date of experience: August 31, 2022
Just spent 40 minutes of my life I'll never get back trying to cancel Choice Home Warranty. The sarcastic guy told me he'd have to ask me several questions before I'd be allowed to cancel. It was absolutely horrible and had to call my Credit Card company to ultimately have it canceled. Stay Away from this company.
Date of experience: March 3, 2022
Filed a claim 2 weeks ago and still not assigned to a service rep. Requested their reimbursement option and was told it was only offered once per year regardless of their inability to find and provide a repair company...absolutely a worthless company
Date of experience: October 30, 2023
This company is a total waste of your money. They do not have a network of service technicians. They farm out the jobs based on the cheapest bid. That is why it takes days for them to get a service technician out.
Then they deny the claim because the technician didn't fill out the paperwork correctly.
If you get sucked into this scam, you just flushed your money down the toilet.
Date of experience: April 9, 2020
Please add this review: The WORST COMPANY to work with! They are LIARS! Horrible Customer Service. Their sales people make fake and false promises during their Sales pitch. Once you sign the contract the sales guy will talk back rudely to you as if you don't matter to them what so ever. They are not willing to help you in any way. I made a big mistake signing up with them. I don't think they will return my money now that I have already paid them.
Date of experience: March 29, 2023
On 7/1/23 I filed an emergency claim due to an inside water main break. CHw never sent anyone out, never provided a claim number, nothing but did tell us to pay a plumber to stop the damage and they would reimburse. They have refused to do so saying once they sent an email with a link and another time stating that I needed to get prior approval for the plumber and fees. So they voided the contract under UCC code title 2
Tip for consumers:
Terrible Home warranty company
Products used:
None
Date of experience: July 13, 2023
Choice home warranty does not deliver on what they promise. They will do EVERYTHING in their power to weasel out of a way to adhere to their own promises in their contract. The reviews on their website are phony and not from real consumers! AND on top of this, they have atrocious customer service. Much better to buy the warranty from whatever retailer sold the appliance. Beware!
Tip for consumers:
Do not trust the information they provide
Products used:
warranty repairs for dishwasher and AC
Date of experience: January 4, 2023
I have a garbage disposal that is not working and my sink is backed up. I filed a claim and did not hear back from Choice Home Warranty. After 24 hours I called and was told it could be 24-48 hours before I was contacted. 48 hours past and nothing. A com courtesy e-mail or call would have been great. The first e-mail I received was from the president to sale me addition years. I would not use this service again, much less buy additional years. I would not recommend Choice Home Warranty to anyone. I will pay for the service of the plumber, AC/heating directly. I prefer service over delays.
Date of experience: May 10, 2023
Called for service to repair garage door opener 8-18-22. No one showed up or called even after talking to repair company about adjusting time frame for doing the work. There choice of companies is poor. Reschedule appointment with different company, they also failed to show up at their schedule time. I call that repair company and they stated they did speak to Choice home Warranty representative but never got a request from Choice home War. To due the repair. I again waited for some one to show up at the
Time that Choice home War. Said they schedule the appointment. When talking to Choice Home War. It is someone else failure to respond. I have now place a third request for repair and to speak to a Manage, but nothing has happened. Please look for a better Company for Home Warrantee program.
Old Republic is who I should have used even though they are a little higher in cost.
Date of experience: August 31, 2022
No one should use this company. They do not want to uphold their part of the contract. I had three claims and each time they refused or offered a low price to fix which I had to cover the reminder. I had a chase manger name Chantel M. Who was very rude, refused to listen to me, very short and sarcastic. I felt like I paid this company money to insult me which I did not. To be fair I did talk to two other people who seem to want to help, but I had to keep calling back to try to get other people beside her.
Date of experience: June 6, 2023
A home warranty is a protection plan that offers coverage for common home repairs. For a simple annual fee, this type of plan offers financial security from unexpected problems with your home appliances and systems. Learn more about what's covered and...
