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ChoiceHomeWarranty has a rating of 1.3 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ChoiceHomeWarranty most frequently mention customer service, water heater, and case manager problems. ChoiceHomeWarranty ranks 113th among Home Insurance sites.
This company does not typically respond to reviews
I signed up to a plan with Choice Home Warranty to cover all major appliances, including my air conditioner with an effective start date of coverage on October 13,2023. On that day, my air conditioner compressor failed, causing electrical interference on other appliances. I was relieved knowing I had recently signed up with Choice Home Warranty, only to find out that my air conditioner wasn't covered because they claimed it entered the plan with a preexisting issue. The unit worked fine on the morning of October 13,2023, so I was perplexed with what they told me regarding my claim. I would strongly urge anyone reading this review to not do business with Choice Home Warranty, as they have no intention of paying for appliance failure. They're a scam and shady company. If you enter into a contract with them, rest assured you WILL NOT have coverage on a claim. I give them ZERO stars! DON'T DO BUSINESS WITH CHOICE HOME WARRANTY!
I engaged with Choice Home Warranty four months ago, I submitted my first claim for my garage door opener on the 14th of August 2024. I initially submitted the claim through customer service and was informed that they would locate a technician for the job. Shortly thereafter they informed me I could use my own vendor and get a reimbursement, but the vendor would have to submit a diagnosis of the problem and a quote for work before they could approve the project. My vendor never contacted CHW with the required info so I located another vendor and had them do the work. When I tried to submit the receipt for the project to CHW they assigned a "Case Manager" to me whose sole purpose was to inform me that they denied my claim because I used a company that was not approved by CHW. It's obvious to me that their business model is to maximize the number of customers with inflated or fake reviews and the use of sales people to contact potential customers and convince them to use the service. The "Case Manager" was even able to cancel my policy and when I reengaged with her to appeal her decision she informed me that I was no longer a customer and could not appeal. Choice Home Warranty is a total scam. Buyers beware
I had a problem with my AC not cooling enough and they said I have a leak. The only thing they did was to refill the refrigerant after 3 times coming and going while they had to replace the part and it costs me thousands to replace the system. In another incident they even didn't bother to come and take a look and inspect the pipes! I purchased home warranty to have peace of mind not to go through hell! I canceled and they did not refund the last month since it was passed 3 days from the payment day! Not reliable at all!
My friend had issue with them for their AC and they had months of going back and forth for the service they supposed to get!
I wasn't happy with their service at all and do not even give them a star!
Tip for consumers:
Just do your dudeligence and don't go based on only stars and the review as some reviews are there on their website by their employees or people who might benefit!
Products used:
The whole system where they could just replace the coils!
Date of experience: November 30, 2022
I am a Realtor and have dealt with many home warranties. This company is one of the worst. They try to get out of paying on any claim and especially the more expensive ones. I will not recommend this company to any of my clients moving forward. They only have a rating of 1.06/5 with the BBB and they are not accredited. They also have had a class action suit against them.
Tip for consumers:
Don't buy a Home Warranty from this company. Other companies will cover systems as stated in the contract but Choice does not.
Products used:
I have the warranty on my condo in Florida and they refused to pay on an AC claim that the contractor they sent out said the issue was due to normal wear and tear. They stated they pay for normal wear and tear on systems but that they did not agree with contractors diagnosis of normal wear and tear even though contractor inspected my AC.
Date of experience: December 21, 2022
I bought a plan, but when I call with a claim 9 months in they say I'm not covered. They admit their reasoning is wrong and assign me to a case manager. I was promised 3 different times that I would get a call, nothing. No supervisor will take a call, you have to email and hope they call back. They never call back.
Date of experience: August 28, 2020
My AC unit is approximately 20years old according to the information on the units and the technician that came out. And it's time for a replacement they usually last 10-15 years. They have denied the claim to replace the one that's out saying it's not due to normal wear and tear. Just anything to not cover the expenses. The woman at the customer service was super rude and unprofessional. Before you decide to go with this company Please check the BBB site and check out the lawsuits against them.
Date of experience: June 20, 2021
Check reports with BBB and the New Jersey Newark's Attorney Generals office. When I did the representative stated "we have so many complaints about this company I wish people would look into them before getting a warranty from them." +1 *******910. You have been warned I can't believe they allow a company like this to continue to do buisness? Wish I could give them a zero!
Tip for consumers:
This company should not be allowed to operate.
Products used:
Their full home warranty service.
Date of experience: August 11, 2023
They are quick to collect monthly premiums, but will find every chance they can to deny a claim. Check the BBB. They were in a lawsuit for false advertisement and not paying claims - finding reasons to deny claims. Happened to me multiple times with them!
Date of experience: June 13, 2017
They literally want you to have someone come out and service everything they cover often and if you dont they wont cover anything you are paying them to cover its a load of crap they dont show you any of that until your already paying for the policy and need them thanks for thing
Date of experience: August 11, 2020
I have CHW and have had 0/7 claims paid. Latest was my AC. Went out 7/5/22 and it is 7/3/22 and no help from CHW.
They said they could not see bubbles from video I sent them of the leak. So I took the coil down stairs in the yard, AC tech pressurized it and we got photos of bubbles. They said they seen grass and that told them it was a different coil and the bubbles did not mean it was leaking. I said look at the copper markings in video and you can see it is the same coil. They denied the claim. I reported it 7/5/22 and it is 7/30/22 and if I had waited on them I would be hot down here in LA.
They are a total scam and if people are Interested email me at *******@yahoo.com and join a class action lawsuit.
We have to shut this scan fraudulent company down and get refunds on our worthless policies.
My name is Randy H
Thanks and avoid CHW.
Tip for consumers:
Do not use this fraudulent company. Realtors need to stop recommending this company to new house buyers.
Products used:
Replace with horizontal Lenox evaporator
Date of experience: July 30, 2022
They are so quick at taking my money monthly but my garage opener is not fixed and they made every excuses to not pay for the repair. Their contractor is also arrogant and horrible. So trust me, they will never honor their contract and they will not pay for your repairs and continue draining your bank account. So stay away!
Date of experience: March 8, 2023
I got a Choice Home Warranty with my new house. The sellers paid for it and within a month I tried to make a claim on the refrigerator water filter housing being broken and leaking. CHW denied it as they said it was not covered. Fast forward to today as my warranty has expired and I have gotten at least 35 calls all from the same area code of 848 all with sequential #'s. They have left voice mails and even called from Texas as I have an app on my phone that shows its Choice Home Warranty and I just hit deny and block.
Tip for consumers:
Don't waste your money or time.
Products used:
Home Warranty
Date of experience: April 20, 2022
Do not use Choice Home Warranty. I needed my kitchen and bathroom faucets fix due to leaking. They approved the bathroom, but not the kitchen, Said it was due to a previous installation damage. I've been in the house 17 year and never had the faucet repaired. I had to pay the tech $85 to replace a washer. I can't use the cold water because they won't pay. Now I have to miss work again just in case they decide to cover it after an appeal specialist has been assigned via email. Then I will have to call the specialist to discuss them fixing it. This is the first time I've used them, but it will be the last.
Date of experience: February 28, 2023
I filled a claim and they were not able to assigned a contractor to me and sent an email about reimbursement and getting my own contractor. I found a contractor and he came out to assess the problem. We submitted documents and pictures as requested and they denied my claim stating the the heating unit was tampered with that someone broke the pressure switch. The unit is 11 years old. I submitted an appeal and advised them no one tamper with my system and that the unit was working a few days ago and that no one has looked at the unit. I was told that was their decision to deny my claim and that it would be costly to repair and that it was not wear and tear. It seems that they tried to find a reason to not repair my system.
Date of experience: December 30, 2022
After 30 days I had a shower pipe problem. They did not want to cover it because they said it was pre existing but it did not happen until after 30 days. They finally relented after lots of hassle and paid for it. Then two months later I had a water heater break. They did not want to cover it. So I canceled and asked for a refund.
Date of experience: July 5, 2021
Have paid approx $1000 a month for a warranty, have had an ac unit broken since august and a run around with choice and their installer ever since. Installer doesn't answer, choice defers and defers. Stay away
Tip for consumers:
Stay away!
Products used:
None as they don’t answer!!
Date of experience: May 31, 2023
Although "Hose bibs" are shown as covered, CHW continues to deny claim. The contractor they send are 1-2 star ratings. Contractors in my opinion who are in cahoots with the warranty company to deny claims. Because their contractor cut a 16x16 hole in my formal dining room wall without CHW permission, repairs not covered. The cause of the pipe leak could not be determined without opening wall up. Run from this company!'
Date of experience: March 28, 2023
CHOICE does not care about its customers nor its vendors. STAY AWAY. They are cheap, don't cover anything and don't pay their vendors. Horrible customer service. There are much better Home Warranties out there that work for the customer, not for the money.
Date of experience: November 15, 2023
In June 2023 I had to replace a covered broken part on my pool equipment. CHW approved the claim and their selected technician used 13 YEARS OLD replacement part to complete the repair. I even sent proof to CHW. They did not care. Decide for yourself whether purchasing a warranty plan from CHW is actually worth it for your home.
Date of experience: July 28, 2023
One of the worst experience with customer care and lot of miscommunication. They are taking a lot time to assign a technician and they wont approve the technician we go for. As long as we dont have any cliams they are good. Once you submit a claim they wont respond properly. It goes to customer care in some country were they dont understand how thing operate here in US. I would say they are just another cheating company. My water heater was 21 years old and it is keep leaking, checked with couple of technicians both of them recommended to replace it. But these guys wont approve the claims as it is not enough information to approve the claim.
Date of experience: January 28, 2023
I purchased a 2 year plan as a gift for first time home owners and they have denied every claim. Terrible, dishonest, unresponsive. They do not cover what is in the contract. They were only responsive when taking my money. DO NOT USE THIS COMPANY
Tip for consumers:
Terrible company. Denied all claims ever made.
Products used:
None. Home warranty insurance.
Date of experience: April 26, 2023
This insurance is a robbery, it seems incredible but it is true, it never covers the guarantees of things. If you ask to speak to a manager, they are never available and you have to make an appointment. I bought the larger plan and canceled it because it's a robbery. If something breaks, you have to wait days and days for a technician to show up, it's disrespectful I do not recommend it. My name is Miguel Zapata in case you want to contact me I am available maybe now a manager appears in this way they are scammers
Tip for consumers:
I made two claims and they got away with lying to cover up, it's a shame they are scammers and they like to scam people, if you ask to speak to the manager you have to see when he's available after 10 or 15 days and that's all. for taste everything
Products used:
This insurance is a robbery, it seems incredible but it is true, it never covers the guarantees of things. If you ask to speak to a manager, they are never available and you have to make an appointment. I bought the larger plan and canceled it because it's a robbery. If something breaks, you have to wait days and days for a technician to show up, it's disrespectful I do not recommend it. My name is Miguel Zapata in case you want to contact me I am available maybe now a manager appears in this way they are scammers
Date of experience: March 4, 2023
When My AC broke down, choice Home Warranty sent a tech who tried to replace the control board on the machine twice and then gave up. The second tech said the entire unit is dead and needs replacing. Choice home warranty said that they do not cover replacement and denied payment. Then I contacted the original company that installed the unit, they said that the only thing i needed is to replace control board and that it will cost $350. I called the case manager Mr. Marc Ruehle with Choice Home Warranty who said to go ahead and send the bill. A week later he said that this payment has also been denied because i did not get the authorization prior to paying the other company. Obviously this company that was sued several times by states Atty Generals is perpetrating a legal scam.
Date of experience: May 24, 2020
Choice home warranty is not reliable its been over 2 weeks to resolve my issue. First we waited almost a week and the told we need to clean the coil.they would not cover that although we change the filters.so we paid for that then told we need refrigerant. They send this moron out. He was not told to fix issue by them so he left. Then almost a week later they send another company out and again we were told they won't cove the coil because it in bad shape. I wanted to cancel on the prorated price,I was told they will prorate but charge for previous calls. I have a voice recording from sales saying they will only pro rete not deduct for previous calls.
Tip for consumers:
Choice home warranty is not reliable its been over 2 weeks to resolve my issue. first we waited almost a week and the told we need to clean the coil .they would not cover that although we change the filters.so we paid for that then told we need refrigerant. they send this moron out . he was not told to fix issue by them so he left. then almost a week later they send another company out and again we were told they won't cove the coil because it in bad shape. I wanted to cancel on the prorated pri
Products used:
Service contract as far as refund. It a scam from sales to service on a refund
Date of experience: August 2, 2023
Upon purchasing my new home, I decided to select the upgraded warranty package. Within the first month, I had a bad exterior leak from rain. While this is covered by Choice Home Warranty, they required that all of my solar (which was no where near the leak area) be removed - this would have costs me thousands and they knew it. They acted in bad faith. My second claim was my primary pool pump which went out. They couldn't find a technician so I used my own. The pump and labor ended up costing me $2500 - after 4 months of arguing, CHW agreed to reimburse me for $500. In addition to their overall approach in screwing you, their customer service is awful. You primary communicate via a web portal, or if you'd like to speak with someone overseas and wait an hour on hold, that was also an option. I'm canceling my policy today!
Date of experience: August 21, 2023
After two claims a washer and hot water heater, neither one has been repaired or replaced. I have called at least ten times. They are pleasant but always say three more days for service which never comes. Genius scam. Can anyone stop this company?
Products used:
Insurance plan for washer dryer. Water heater. Irrigation air conditioning and more
Date of experience: February 3, 2023
These people are notorious at selling their top priced products and then renegating on the promises by showing you fine print exclusions in there multipage contract which contradicts with the main content. Very unprofessional repairmen.
Tip for consumers:
Challenge them to give you everything in bold. No fine print. Professional thieves.
Products used:
No service
Date of experience: August 11, 2022
A home warranty is a protection plan that offers coverage for common home repairs. For a simple annual fee, this type of plan offers financial security from unexpected problems with your home appliances and systems. Learn more about what's covered and...
