ChoiceHomeWarranty

Bought 6 yrear arranty. Everything was ok until i filed a claim. 1 refrigerator. A strange technician came, did not fix anything an for a month it still broken. Airconditioner they said it was dirty thats why motor fan broken. I asked a 2 opinion tech. He said its absolute nonsense. They say about preexisting conditions though they dont come and dont do pre policy exam. They send tech yu pay upfront money and then they dont approve service. They cant find a tech in yur area and you have to do their job to find a tech and they promise reimbursement and then they find a million reasons not to. People, dont buy anything from them. I am stil in the middle of this dirt. So most likely i will take them to the court to find the truth

Choice is terrible. Over six weeks now and they can't even line up a simple re-key. All we get is ads from them for add on services. Wouldn't use them again if it was free. Avoid this company.

After six months of DELAY tactics by CHOICE, my oven is still not fixed. The company offered $200 (and sent a check) but they admit the oven must be replaced! The policy limit Amount is $3000 which is less than what it will cost to replace the oven. Their DIRTY TACTIC has been to not provide a legitimate website that I can PROPERLY file the arbitration claim papers & exhibits even though the Arbitration Board requires; fortunately, so for. The Arbitration Board has overruled and it's HEARING MY CASE, so I should know something within the next month. What a "huge rip off" by this company. They do everything they can to not pay their claims and ARE USEING VERY DIRTY TACTICS Against this 80 year old man who is trying to live off Social Security. I LOVE HEAVY WEIGHT CHAMPION GEORGE FOREMAN, but sure wish he wouldn't help advertise this company. I think it's a shame and he should probably find something else more reliable to appetite….

Had to wait for several days for an electrician to show up after the upstairs went dark. Kept rescheduling while we stumbled around. Finally came, and immediately said the entire house was wired wrong, after taking two faceplates off! Cut the ground wire to the metal junction box, saying it wasn't needed. Could not wait to collect the $85 and get out of the house. Made him test the outlets and by accident he discovered a bad wire on an outlet. Fast forward to two months later. I have a leaky spigot on the back of the house. Part of plumbing, right? Nope! They said they are not responsible. Nor do they perform HVAC maintenance, which I guess is my fault for not reading the fine print. Bottom line, I am getting out of this miserable contract and find my own helpers. These guys should be ashamed of themselves for what they promise and then what they shirk. Also, even after I signed up last year, they continue to bombard me with offers to sign up! They are so GREEDY! Wish I had never heard of this outfit.

I purchased a one year home warranty from Choice Home Warranty in Sept 2023. In December 2023 my Air Conditioning unit stopped cooling. The unit is only about 4 years old yet they state the entire inside and outside units must be replaced together at a cost to me of about $4500. No local AC company agrees with this and the AC service company Choice Home Warranty sent out will replace the leaking condenser at a cost of only $1790. Choice Home Warranty needs to reimburse this cost as there is no such requirement of replacing the entire unit per AHRI that they said mandates this. In discussion with Choice Home Warranty management, Eric Pardo, he could not give me the section of which AHRI document they used to make this determination.

Horrible experience getting an AC system replaced. Choice sent a technician, didn't accept his diagnosis that a replacement was needed and was sending a 2nd tech. 2nd tech was not working with Choice anymore, due to them not paying. Choice suggested I start their reimbursement process and find my own tech, which I was forced to do after 4 weeks of no AC. He diagnosed the same problem, a replacement was needed, we submitted the info and an estimate. Choice requested more info, which I provided. My AC tech replaced the old unit with the quoted equipment. Choice comes back a over a week later and asks for proof maintenance was completed, but when I provide the evidence the new unit was installed, they denied the claim, stating the repair was never approved. All of this was by email, they never returned calls. Every interaction was always deflecting and asking for more info. I initially made the request for service on 4/21. I had to complete the whole repair and pay for it on my own on 6/24. Don't use Choice.

This company is totally a waste of money, and nightmare. They don't respond on time and when they do. They send over a bad technicians. I call them twice and all I get in return after paying technician $ 84 services fee twice is denial. Oh " this faucets is broken and we don't cover a broken faucet". Really, it's clearly stated on coverage that, warn and tear are cover by policy. My faucet was not broken, just the handle came off and won't fit back in again,and they refused to fix it after two attempted and I kept paying for service call the s fee which is $ 85 and until I got enough of their lying attitudes. I put to an end of their lair behaviors by cancelling the service. They were happy because they have gained profit and I lost by paying and get nothing for years of services I have with them. They never fix one things ever since. I was very disappointed with their services. They asked me to do an appeal but it was evening worse.The so call case manager who was in charge of my case was so mean and disrespectful. She give me two choice to either accept the denial or cancel the service. I option to cancelled the service because continue doing business with such arrogant company will be wasting of money and time. I repeat, don't do business with Choice home warranty period. I wise I saw their review at first.

Choice Home Warranty is one of these companies that take your money and never provides service. First my toilet developed a hairline crack, when they sent a repairman ( 3 months later) he said it was a preexisting condition, a toilet for God's sake! Then I had a attic fan making a lot of noise (no one ever showed up in over 4 months), my first problem with them was my A/C not working, I told them I had COPD, made no difference, hod to call someone and pay for repair myself.
The reason I say read the contract for example, a A/C unit, if it has any rust on it they will not cover (in the contract). So I have an A/C unit that has been outside for over 20 years, what do I do it is going to have rust.
SO I AM SAYING PLEASE READ CONTRACT ASAP CHOICE HOME WARRANTY IS LIKE ALL THE REST THEY JUST WANT YOUR MONEY

If I could leave a zero star I would, they were all we cover anything that can happen before the sale - I was sold. We had an A/C issue, filed a claim on line they were fast to get a service company out. Paid the $65, he said it was low on refrigerant and he would like to a leak test, made sense. By the way the leak test was not covered another $150. Turns out we had a leak in the evaporator coil, okay can you fix it? Yes, but guess what - it had a manufactory's warranty with about 8 months left, we do not cover anything that still has a warranty. You would think fine, they do not pay for the party or the labor to replace, but would cover the refrigerant, but you would be wrong - they cover NOTHING, it is now a $1,400 repair. The service tech tells me that CHOICE HOME WARRANTY does this all the time, in fact they deny more than they approve. To me this just means he is using them as a source of additional income - they deny the claim and he still gets the work paid for by the home owner - great system for the two of them. Please call around read real reviews not just the ones on the website and the ones paid for. This organization is not where you want to put your trust. P.S. If you want to cancel and get your money back, there is a $50 service charge and they will prorate your refund. How is that for customer service?

I signed up to a plan with Choice Home Warranty to cover all major appliances, including my air conditioner with an effective start date of coverage on October 13,2023. On that day, my air conditioner compressor failed, causing electrical interference on other appliances. I was relieved knowing I had recently signed up with Choice Home Warranty, only to find out that my air conditioner wasn't covered because they claimed it entered the plan with a preexisting issue. The unit worked fine on the morning of October 13,2023, so I was perplexed with what they told me regarding my claim. I would strongly urge anyone reading this review to not do business with Choice Home Warranty, as they have no intention of paying for appliance failure. They're a scam and shady company. If you enter into a contract with them, rest assured you WILL NOT have coverage on a claim. I give them ZERO stars! DON'T DO BUSINESS WITH CHOICE HOME WARRANTY!

A year ago I was looking for a new home warranty company. I found Choice and the sales rep that I spoke to was great. I explained concerns that I had, my biggest being my Air Conditioning was old and loud and service techs that had been out in the past said that there was nothing they could do as the unit is functioning, it will just eventually go out. I asked if that would be considered an existing condition or if a home inspection was needed prior to service agreement. The sales rep said no, none of that was necessary that if it went out it would all be covered under my warranty for my service fee. Now it is almost a year later and what happens but my Air Conditioning goes out so I call my home warranty company to send a technician out. 5 days later someone shows up to look and tells me that the unit is old, it is over heating and needs to be completely replaced. I called Choice Home warranty 3 times before getting the answer that this was not covered under my policy. WHAT? This is the reason I have a home warranty. I have my unit serviced once a year and change my filters monthly. What else was I supposed to do. When I asked to speak with a supervisor and explained that I have referred several people to this company and am getting ready to renew my contract as it is almost over, but if they are not going to cover this I will have to rethink that. He said that he didn't care. I said you are willing to lose a customer and his response was yes. This claim should have been covered as I did everything a responsible home owner should have done.

JUST CHECK BETTER BUSINESS BUREAU! Don't waste your time! I signed up for choice home warranty over a year ago and everything was great in the beginning. I signed up for the 5 year plan and all was well. The first year they were on point, always getting back to me and getting the job done. Now I don't know what is going on there. My shower faucet needed to be changed and I called choice, they sent someone who took my set fee of $65 and said home warranty won't cover it. I figured it was my first problem with the company so I let it go. Then my water heater started leaking, I called choice home warranty and they sent someone out. I paid the $65 just to be told they don't have the part needed to fix my water heater and there would be a delay in getting it. I spoke with choice and they told me to get a plumber on my own and they'd reimburse me. The total was $350. This was almost 8 months ago and they still haven't paid me back. Everytime I call I am sent from person to person. I have been told a bunch of times that they sent the check out but it's been returned. Now I don't know much about USPS but come on! 2 times I have verified my address with them. Numerous times they have told me" we sent your check out, it should be there in 2-4 weeks." I have been treated like crap from their "manager." Nothing but the run around from these people. Don't waste your time with these thieves!

EVERY PERSON THAT THEY HAVE SENT IN TWO YEARS TO MAKE REPAIRS HAS WARNED ME ABOUT THEM. THEY DON'T PAY THEIR VENDORS AND THUS THE VENDORS DO NOT USE PARTS ON THE SHELF. MY DISH WASHER NEEDED TWO PARTS. FIRST ONE TOOK TEN DAYS AND THE SECOND IS SO FAR 11 MORE. THAT IS 22 DAYS SO FAR AWAITING PARTS AS THEY MAKE THEIR PROBLEMS MY PROBLEMS.

This warranty does not honor anything. I wish I've done some research before I purchased it. The first time of trying to use it for hvac that gave me the runaround for 3 weeks and still haven't done anything to help. I ended up buying a new unit and canceling them and now I'm looking for a company that is rated by bbb that is reputable. PLEASE DO NOT PURCHASE A WARRANTY FROM THEM YOU WILL REGRET IT. Spend a little extra on a good reputable company.

The company is denying our claim for something that the technician never even said was wrong with our air conditioning! We have a written estimate from the technician on what is wrong but the company keeps claiming that something else is wrong to get out of paying! This is absolutely ridiculous and will be ending in a lawsuit filed against the company for fraud and misrepresentation! We called and let them know that what they are claiming is not what is wrong with our unit and they want us to wait until Wednesday of next week to speak with someone about it. From what I understand this company will give you the runaround many times and then once you are totally exhausted you will give up and they do not have to pay. Certainly not a good way to do business. Our problem with our AC is clearly covered in their warranty but they will not do anything about it. We own several properties and will never ever ever ever buy from choice Home warranty ever again as it is not worth the paper it is written on. They claim they only deny 5% of claims! There is no way that that is true! Beware!

Very poor service and communication, authorization given for coverage was declined on the next day without any reason, not trustworthy at all, NOT recommended to use them

My water heater went out in one of my properties. My tenant moved out 9/30 but reported seeing water before they left. I advised them to continue moving and I will fix the issue after they leave, to avoid anyone being in the way as they moved. As soon as they left, I called Choice Home Warranty and made a claim, but it was immediately denied in less than 24 hours. Since the house was vacant when the plumber that they contracted arrived, my water heater was not covered by Choice Home Warranty due to the property being unoccupied. I tried to dispute this decision but couldn't get anyone to call me back. I was consistently told that my situation was escalated and that someone would call me back same day and then 24 hours. The "no callbacks" were a major inconvenience as I am having a new tenant move in 10/15. This happened twice before I decided to cancel my policy as it didn't make sense to pay for a policy with no coverage being rendered.

My husband believes that home warranties are frauds, and I was hoping to convince him since I believed all our properties could benefit from a warranty. However, this was a complete let down and I will never do business with Choice again!

Filed 3 claims of which they could not get me a tech, because no companies will work with them! Was advised to get my own tech and they would reimburse me for my claim, never happened. Had an AC issue and they sent me a handyman who I thought was going to rob my house. Then I get the pleasure of a electrician showing up, who clearly couldn't fix my AC unit. Called back again and get put on with Advance Resolution specialist. They say they are going to get me a tech, only to get an email saying it was the first handyman who came to my house already and basically asked me what was wrong with it and proceeds to tell me it needs to be repaired. I called and let them know not to send the tech at all and cancel the policy, the guy says your refund will be very small because of all the cancellation fees. I advise you talk to you Home Owners Insurance, they now offer home warranty service. This company is a complete joke and scam and I can't wait to get on the inevitable class action lawsuit that I am sure will be filed.

This warranty company is #1 in denying any claim. Their marketing department is top till you sign. Once a claim is submitted,they will find a way to reject most claims regardless of its validity. I have some non working electrical outlets in my home. They assigned a Tech to my claim. Immediately, they denied the claim based on an assessment that never occurred.
First, they lied about the technician visit and assessment although he never get to my home to assess the cause of the problem.
Second, when they were told by the technician that he needs to troubleshoot the problem in order to resolve it,they told him troubleshooting is not cover under their policy. How can you fix something without troubleshooting it.
Third, this is not the first time that they manage to deny a very legitimate claim.
Choice home warranty is by far the most fraudulent home warranty in the country.The Attorney General of Arizona is persuading them got fraud. Do Not Trust them.Do not trust their own website reviews. Check out Google and independent reviews. Do Not trust.

NEVER buy a Choice Home Warranty,
BUYER BEWARE... they will not pay you the full invoice even if they give you permission to use your own contractor, they sent out AC Companies to my home that didn't even have a license to work, sketchy companies with no reviews as they will only pay them a $45.00 call out fee, so I asked them to use my AC company, they agreed but now they won't the full amount... the good companies wont pick up their work as they never pay them either, they have a terrible name
I needed a new Motherboard which is so expensive and a new thermostat, total bill $1,800 they will only give me $456! As they say that is the price they have in their system. That system that they are working from must be 10 years old
I would like to meet an AC GUY THAT WOULD DO THAT WORK FOR THE AMOUNT THEY ARE GOING TO PAY ME BACK?!

I have not been able to reach a person. I have left emails, messages, I have called, I have requested call backs and nothing. It has been two weeks and no person

Choice home Warranty is the worst home warranty company you can use don't pay on anything and it takes weeks for them to find someone if they do it at all to fix anything

THEY CAN SEND A TECHNICIAN TO FIX YOUR PROBLEM, BUT IF THAT TECHNICIAN MAKES THE PROBLEM WORST, SUCH AS THE UNIT WILL NO LONGER TURN ON AFTER THEY WORK ON IT. CHOICE WILL NOT REPAIR OR REPLACE THE UNIT.

Please refer to the terms and conditions section A number 2; "All systems must become inoperative due to normal wear and tear."
In regards to the customer's concerns with how our technician diagnosed their unit:
Please refer to the terms and conditions section B number 6; "We have the sole right to select the Service Provider."
Please refer to the terms and conditions section E number 12; "You agree that We are not liable for the negligence or other conduct of the Service Provider, nor are We an insurer of Service Provider's performance. You also agree that We are not liable for damages caused by the Service Provider, including, but not limited to, consequential, incidental, indirect,
Secondary, or punitive damages. You expressly waive the right to all such damages."