ChoiceHomeWarranty

My water heater went out on 6/13, but I thought maybe it was just a fluke. I filed a claim on 6/15. It took them 2 days to find a tech and it was going to be another 4 days for the tech to be able to come out. I reached out and the tech came on 6/19. He thought it was the pilot light. He lit it and I told him less than 2 hours of him leaving the issued remained. He came back out and told me 3 parts needs to be replaced for my issue to be properly resolved. We notified Choice. Choice authorized one part to be replaced and said come back if that does not work. That's crazy. I have gone back and forth with Choice many times about the issue because they need pictures of the failed item, which is an component of the water heater. I have been told 4 separate times my issues was escalated and that someone would call. They never cal. I call and I'm left on hold for long periods of times and repeatedly hung up on. I'm going into week 3 without hot water due to waiting on a part and going back and forth with Choice. It's extremely disappointing. And they had the nerve to call me yesterday about renewing my policy. Absolutely not after this. I should've known better to renew last year when the agent who was renewing my policy mentioned a 3 year deal if I paid that day. I declined and he said something along the lines like "You don't have $1,200" Another agent yelled "oh my God" while we were on the phone and I was explaining my reason for the call. Agents always refuse to transfer me to a manager when I request it. I'm just extremely disappointed with their conduct and I would advise anyone who has them to cancel it and run. So I am basically having to buy the other 2 parts the technician told Choice were needed to properly get my water heater to work and pay for additional labor.

Call for a claim that fixed the problem and then they told me it's not covered by the insurance. Not 1 time 2 times.

Cost increased before I had the policy a year. They find a way not to cover much. Took 30 min of begging to get the policy cancelled.

Hello,

I am a customer of a home warranty program called Choice Home warranty. I pay a monthly premium To them 70$, have an 85$ deductible, and they either fix or replace the home system that fails. On 02/04/2023 my oven started beep and throw an error code because of what I later found out from the technician that a button relay was stuck which would keep the oven from turning off. Obviously a dangerous situation. I called and put the claim in on 2/5/23. The technician was scheduled for 2/11/23. After a short visit he searched for the parts needed to correct the error code and make the oven safe again but the parts were unavailable. He said that they would have a resolution for me in 7-10 business days. Fair enough.

I called after 10 business days and they telephone rep said he had no information and had to reach out to the technician. This was Friday 2/24/23. The rep was said it would take another 2 business days to get an response. I said this was unexceptionable as I had a copy of the invoice and I was there when he sent it to them. He has obviously been paid so they knew about it. He said this is how this company does business and I have to just wait although his tone and response was rude and dismissive. I asked to speak to a supervisor and he said sure "I will send you an email in 24-48 hours with his information. Felt like he was a scam at this point. Hung up and called back.

The next guy said they would have a response in 2 hours and did not even a call me back. I also used the online portal as well and they just dismissed me because I had been let down by the previous reps but their records showed that I was working with someone: not the case. I am now it's been 2 month with out my oven that is used to feed my family and still have no resolution. They took my money and are not keeping up with their end bargain. Please help if you can or possibly refer me to a regulating body that can help, because as of todays date 03/29/2023., I am still with a resolution from this company. Heaven forbid my AC go out in the summer time. We might actually die if we were relying on them.

I was online trying to read about this company, what they cover, cost, and all the things that you want to find out when you choose a H W company. It was not 3 minutes of my online reading when CHW called me. Apparently, if you ask questions about what is covered, or not and try to find out more on your possible purchase that is BTW a CONTRACT, they get beyond upset. BUT, if you dare say you are getting this information for another {spouse or partner} to review with you later in the day, the SAME day, they literally HANG UP! We have tried to deal with this company several times, and each time it is worse than dealing with a car salesman trying to meet the end of year quota. They do NOT want to talk to you, or explain anything, they just demand the high pitch sale inside of 3-5 minutes. It is obvious then, if they behave this badly when you are a potential customer, there is NO WAY we would ever trust them to be reliable OR show any type of professional courtesy when you actually needed them as their customer. Therefore, I suppose we can thank the rude dude that hung up while I was in mid sentence, you just saved us likely headaches and wasting money, especially since your one of the HIGHEST home warranty companies out there.

Home Owners Beware! I actually shopped around for a home warranty company- I did my research, and despite coming across multiple negative reviews, I selected Choice Home Warranty. After the obligatory waiting period, I mistakenly believed that we were in the clear in case of a breakdown. Lo and behold, on the 31st day, I walked into the garage and the water heater was leaking. I did my due diligence, followed the prescribed process, and was DENIED. Of course, I appealed, and was again DENIED. I was informed that the type of leak involved would happen over a period of time, and not happen suddenly. Our out of pocket expenses to replace the water heater totaled to almost 3k- AND I was stuck in a contract for a year! Now that my contract is over, I have moved to a different company- Choice Home Warranty has the audacity to have their sales people call no less that 2x/week- After I have asked to be removed from their list. We have been home owners for most of our lives- I maintain our equipment using the prescribed maintenance schedule. When I enter a contract, I am truthful. Choice is VERY fast to sell contracts and promise individualized service, but you have to jump through hoops for large repairs or replacements- then you are at the mercy of someone who has never seen your property. You would be better off with another company, or socking away your hard earned cash in an interest bearing account for a rainy day fund (unless you enjoy managers implying you are a liar).

On Dec 24, Christmas Eve, during the 2022 freeze(!) I woke up to 39 degrees in my house, and I filed a claim online (as CHW doesn't respond to calls). About 30 min later a generic customer support message was posted in my chat, but without any info as to when or if a technician would be dispatched. I tried to find out if anyone will be coming that day, I informed them that my family was sick and couldn't be in the freezing temperature, and that my house will be affected by the freezing temp is my heater was not repaired (this happened to me 2 years prior due to ERCOT - and one of the kitchen pipes had already frozen). I received no response for over 4 hours - they state that they will have a technician scheduled within 4 hours. Since they were not responding, I reached out to my local businesses, found someone who could come, and they fixed the heater. I informed CHW to close the claim and that I will request reimbursement, and they responded - immediately - that they will not reimburse me. I uploaded the receipt, and they declined it. I filed a BBB complaint and they stated that they were not in breach of contract so they will not pay - the contract states they will answer within 4 hours - which they didn't. I declined their response as incorrect - they did breach their contract.
This is the third claim they do not resolve for me in 4 months. This company is simply predatory - they will take your money and provide no service, under the disguise of some of their "terms".

As a consumer, I am compelled to share my experience with Choice Home Warranty in the hopes that others will not have to endure the same level of disappointment, frustration, and sheer incompetence that I have.

From the get-go, Choice Home Warranty proved to be a total waste of money, time, and energy. Not only was their service abysmal, but their courtesy was equally appalling. I am not one to exaggerate, but I must say that I am 110% dissatisfied with my experience with them.

The scheduling process for simple services was a nightmare. Their inability to secure appointments for me was exasperating, to say the least. To make matters worse, their serviceman did not show up on at least three separate occasions, despite confirming the appointments beforehand. The lack of professionalism displayed by their serviceman was astounding, as he did not even have the decency to call and inform me that he would not be showing up.

Choice Home Warranty seems to have mastered the art of blaming customers for their own deficiencies. Throughout my ordeal with them, I found their customer service to be atrocious. The representatives I spoke to were not only rude and argumentative, but they also spoke in roundabout ways and raised their voices to try and prove a point.

The point, however, is crystal clear: Choice Home Warranty is not working. Their business practices are subpar at best, and their inability to provide even basic customer service is appalling. If you are considering a home warranty, I implore you to look elsewhere.

In summary, I cannot stress enough how much of a waste my experience with Choice Home Warranty has been. Save yourself the headache and invest your hard-earned money in a company that values your time and satisfaction.

Looking for a home warranty? DO NOT... I SAY DO NOT USE CHOICE HOME WARRENTY! Their version of "normal wear and tear" means... WE DON'T COVER THAT! If you use them and try to cancel your policy, their terms and conditions require any funds that they have paid out be deducted from the prorated policy reimbursement fees. Basically, you pay them to tell you NO! And once you call to cancel the policy, they automatically remove your online account so that you cannot provide feedback regarding their customer satisfaction which would only serve to lower their approval rating! So how accurate is their own approval rating... I'd say MUCH LOWER than what Choice would like for you to know.
Since using Choice, we have paid out over $800 in 2 months. The policy cost for the year is $500. No thank you Choice Home Warranty.
I've used different home warranty policies and am not new to policy coverage. It was not our decision to use Choice as the vendor. I'm going back to American Home Shield, a reputable company with a valuable policy that I can depend on when appliances fail from true normal wear and tare!

They tell something is coverage but when you need of repairs... They don't cover
8/23/22
Never Never used this company

I DON'T recommend this company.
They didn't cover what they said they would.
Waste of money.
Felt like A Scam.

I've been a consumer of Choice warranty for more than two years. The compressor on my stainless steel LG French door refrigerator went out! Choice warranty informed me that they would not repair it but replace it. They offered me $730. There is no way you can replace that type of refrigerator for $730. After multiple attempts of trying to contact my so-called case manager (while having no refrigerator) 6 days later I was able to talk with my case manager and she agreed to give me $1199 towards the purchase of a new refrigerator, I was not happy but figured that would be the best I could do! So, I immediately went out shopping to purchase a new refrigerator comparable to what I had, which cost me $2600. I found the best deal at NFM (6 months no interest)! I continued to wait for my $1199 reimbursement check. 3 weeks later I contacted Choice for status on my check, I left multiple VMs for my case manager no call back(terrible service). I called back to the claim center the said I should Be receiving a Lowe's gift card in a few days. I said, I don't want no Lowe's card, I've already purchased my refrigerator and I need to have a reimbursement check! And once again I was referred to my so-called case manager, seven days later I still not have received a call back. I called back in and spoke to another caseworker who pretty much said she can't do anything to help me and she would have the manager Anthony call me! I still have not received a call back from Anthony or Shante my case manager or anybody from choice. What the hell am I gonna do with a $1198 gift card to Lowe's when I have a $2600 refrigerator that I need to pay off! This is some BS and I am super pissed! This is the worst warranty company I've ever worked with who in the hell gives you a gift card without confirming its ok first! It would be nice if someone would contact me! Be careful if you're a customer if Choice warranty and there say there'll replace your appliance!

I had a top-of-the-line KitchenAid dishwasher that I purchased 12 years ago for $600. The service man that came said it was on repairable and needed to be replaced. The only offer I got was $246. In today's world, you can't even buy the cheapest dishwasher for that kind of money. They didn't seem to care. They said that model had certain things, and was not entitled to a top-of-the-line replacement. I explain to them at 12 years ago that was top-of-the-line and the new machines today that a top-of-the-line are $800 plus. I was not asking for $800. I was just asking for a reasonable amount of money so I could replace it. They said because of the age, etc. but that's all they could do.
That is the second incident that I got screwed from them. I had a heating system that field in the middle of winter during the pandemic, and they could not send someone over to look at it. He told me if I could find someone to go there to have them notify them what it needed. I did find a plumber and he came and said the system is failed. He could replace a couple of little things to at least get it working so we could have heat since it was 10° out. I paid for that repair out of my pocket. I called him and told him what happened and was honest about it and they told me because I had someone else working on it that they would not give me a dime. My Warrenty should've given me the maximum of $3000 I got zero and it cost me about $6000 to replace it. So the past five years I have this warranty company I've gotten nothing from them. Their policies are really ridiculous and insulting to the people who have bought that insurance. This contract will be over in less than a year and I am going to American Warrenty. I had them before I got Choice Warrenty and the one item that needed replacing, American home warranty replaced it. No questions asked!
I advise everyone and anyone to stay away from Choice Warrenty. They take your money and run and do not replace anything with new!
Shirley

Please be aware, this company is truely a scam company. Recently, I make a claim about there is a leak problem under my toilet seat. The plumber came out to inspect the problem and charge me a service fee of $85.
PLEASE BE AWARE when you file a claim. You have to be very specific. Under this problem, it is call Plumbing Stoppage, I did it under Plumbing System. As a regular person, plumbing is plumbing.

The plumber file a claim with Home Choice Warranty to get approval for repair but it got deny because I filed it under the wrong name. So I spend more time and call Home Choice Warranty again.

They started a second claim under Plumber Stoppage and now it is the right job description where
The plumber will remove my toilet and get access to the pike and snake it and clear the blockage.

Here is the kickers:
1. I will have to pay another $85 for a second claim
2. During the plumber inspection -Removing the toilet seat is NOT COVER under the warranty I will have to pay $130 for the plumber to remove it. This is because my house is over 30 years old don't have an access pike like the new homes.
3. When the plumber reported back to Home Choice Warranty, after they know my house don't have the direct access to the main pike, they reject my claim

So now, I ended up have to pay for it. After 3 years and invest $1500 in it, I think this company is just a scam.

Don't fall for it, they will find ways to deny your claim.
By the way, I had talked to 5 people and spend over 4 hours on the phone but no luck.

-Also, Cancellation is very Difficult, the so Call Resolution Manager will butter you up and said they will fix the problem but they don't have the power to waive the service fee of $85.

-You will be better off just look on Yelp and look for a reliable plumbing company instead of buying Home Warranty not knowing when you will use it and get deny on your claim.

It is just waste of money...

This company denies 95% of repair claims and never pays the contractor for the work they "authorized" the contractor to do at the property.

They have No contractors, takes weeks, then they don't fix, reject your claim/repairs, don't reimburse.

They don't honour the technician's assessment.
They don't have professionals to review the claim
They refer back to the person who denied the claim and ask for a second opinion, hence uphold their denial.
They are slowwwwww in returning calls or fulfilling the 48 hour call back option.
They don't reply to messages.

My AC had a high noise and wasn't cooling. I called Choice Home warranty as my home warranty provider. We had a technician come to the house and diagnosed the issue as the blower motor bracket was broken (one of 3 sides), the motor shaft and wheel were worn out. He deem it as normal wear and tear ( they are 25 years old!).
Choice home warranty, on there own (despite the technician's opinion) decided do deny the claim that this not due to wear and tear and said it is not normal for that to happen (even after 25 years of a working AC!)).

I spoiled the decision, and they didn't reply to me or give me a call back except after 5 days despite calling them several times clearly communicating that I have little children in the house and this is urgent.
The case manager was on the phone and I explained to him that it is illogical and against engineering basics to deny a wear and tear of a 25 year old continuous running equipment!
So all she did was call the same people who denied the claim and asked (instead of getting to an independent entity) then and they said we uphold our decision!

Clearly just not wanting to pay the technician and the parts. And against their advertised we will either fix or change out the failed equipment.
Obviously I couldn't wait longer and had to fix and pay 500$ to fix it, which is a full year of their price for warranty!

Worst company - You will regret for selecting this company. You will be sitting for days to connect with your case manager with no resolution.

My AC stopped working. Repair Tech came out and shows where two coils rubbed together. CHW states Corrosion. Will not cover repairs.

Filed claim 1 week ago. Still not provided contractor. Electrical issue. They offered reimbursement option. I don't trust them.

Garage door opener malfunction. Thank you for your online service. I have tried other alternative services but none of them even come close to yours

I called Choice Home warranty on Friday. They made a claim number for me at 11 o'clock Friday night. They texted me that they could not find anybody to take my call. I asked if I wanted to find my own repair man it was 10°. My house was rapidly going down in temperature, I found someone to come to the house. They arrived here on Saturday at 5 o'clock by the time they were finished with the analysis it was 5:45 and Choice Home warranty's claim service on Saturday is only open till 530 so I could not get them to approve this. In the meantime my temperature in my house was at 55°, so instead of waiting till the next morning because the technician had to go he couldn't wait for Choice Home warranty to approve it. I approved it took the pictures. Got the invoice and had everything and Choice Home warranty said they could not pay for this because they needed to talk to the technician well the technician wasn't going to talk to anybody he works for a company and he says he's not even sure what the liability is, so I called Home warranty 3×3 times they turned me down. I got a manager who was just so unsympathetic with my situation. I am 80 years old and we were in this house freezing and Home warranty didn't care. It cost me almost $800 to get my furnace repaired and Choice Home warranty did not care. The only reason I took this warranty and I had it for two years and I had another incident with them over my hot water heater which they charge me 400 and something dollars to put valves in this company advertises that they are just there for your needs open 24 hours a day taking your thing this is not true. Beware of this company.

On Facebook:
It is not worth having Choice Home warranty. I am saying this from my personal experience. My Diswasher was leaking. I have Choice Home Warranty and I created a claim on 22nd May 2022. Technician came on 31ST May. He said he found the issue and scheduled a follow up appointment on 2nd June so that he could come with the parts. I had to call him on 2nd June to find that he does not have the parts. I kept on trying the technician after that and there were no news about the parts. After repeated follow ups, he said parts would come on 18th June and he would come then. I called him on 18th June when he said the parts came, but was broken. He said he had to reorder the parts. Since then, I have been trying to get hold of him, but in vein. I complained all these to Choice Home warranty and there were no actions from them and no status update from them which was ridiculous. I ended up buying the unit on 23rd June. I have started to wonder if it makes sense to have this kind of warranty.