ChoiceHomeWarranty

Here is information on a class action suit that is being filed against Choice Home Warranty
https://wallethub.com/profile/choice-home-warranty-*******i

I have contacted this company in regard to the practices of choice home warranty company. I advise anyone else who is experiencing difficulties with this company to do the same. We need justice.
Bradley/Grombacher LLP

These law firms are on it! You can expect to hear from someone within the next one to two business days. Our mission at Top Class Actions is Helping Right Consumer Wrongs, so please let us know if you have any questions by emailing us at *******@topclassactions.com.To see if you qualify for other open class action lawsuits, please visit the Top Class Actions website.

I've been trying for 3 weeks now to get my AC fixed. I've had several CHW reps miss scheduled calls (3 calls scheduled and the manager didn't join for a single one). My case managers Jean M and Keirra W have been completely unreachable and frankly haven't done their job in the slightest. The service here is absolutely awful and I will be taking legal action as a result.

Choice Home Warranty is a scam company excuses are all they provide. After a month of no show service technicians, daily calls to there customer service, no hot water we canceled our contract. Choice Home Warranty has a BBB rating of D- Horrible reviews. I purchased the warranty without doing the research. Had the warranty for a whole three months costing me 75% of premium for three months of coverage?….

Imagine this- you're a new home buyer and you get a home warranty, you think "wow, I am protecting my assets and myself", until you have to put in your first claim and realize what an absolute dumpster fire of company this is. Nothing meets the standards of a claim for them to actually provide a service. IF you do meet the standard, hope you're ok with living with that issue for a month or longer- sewage water backing up? Heck they'll get someone to you in a few 45 days or so. I could imagine SOOO many other poor life decisions I could have made with the $700 that bought this policy, and I still wouldn't be as disappointed as I am with this company.

I opened a total policy like most do. Later my AC quit cooling. They stated it must have been an Unkown "Pre-existing condition" and would not cover repairs. BE AWARE, their fine print says they will NOT cover "Unknown" or "Known" Pre-existing conditions. Which means, if they do not want to cover your issue they can play the "Unknown Pre-existing condition" card and you are out of luck. Definitely do NOT reccommend! Their Customer Service is the worst on the [planet weeks go by before any responses. The HVAC tech stated that all in his company and his peers at others will not answer the phone when Chioce calls. They too have been competely ripped off. Terrible company - just terrible. They are vampires. I am out around $2800.00 in repairs and service.

I had an AC that went out, Choice Home Warranty sent someone out, afterwards, the repair was declined because my AC unit was not old enough. My unit was about 8 years old. If it was 14 years or older, they said they would have covered it.

I recommend Old Home Republic, I've used them before and have been quite happy, I switched back to them

My Air Conditioning broke down on May 13th, 2022. Since then, I have followed up 100+ times, and still, they cannot resolve my issue.
They have assigned multiple technicians, but no one shows up. I'm without AC the entire summer, and when I call customer service, I get the same scripted answers.
When I checked with local technicians/companies no one wants to deal with CHOICE.

I normally recommend warranty company's because they save you money. But in this care there lack of caring and incompetence deserve a bad review. I live in Florida one of the hottest states and currently its 100 degrees in day time and high 80s at night.My ac went out Sunday and I called immediately to make a claim. They responded the following day saying they couldn't get anyone out until Friday! I wasn't able to rationalize that there was no one that could come and having kids and animals I called around and found a repair on Wednesday night. I called and complained and also let them know the response time was unreasonable. What if I was elderly or had small children. I cant believe the lack of caring and I live in a small city so there should be better service available. They offered no help and nothing to try to help with bill.If one of there executives had no air I bet theres would be fixed pronto.It all comes down to money. They just dont care!

Steer clear of this company. They refuse to fix our dishwasher & instead are offering to pay not even half of what it would cost to replace. They state they will only pay for what it costs them to replace but refuse to order it for us or replace it and instead will give us the money and make us replace. $249 for a $650 dishwasher, seriously. You also cannot talk to a manager or even get in contact with them. Aren't willing to help in any way. Definitely pick a different home warranty.

I have a house in GA. I submitted a claim for a pool leak over a month ago. Was given the reimbursement option because CHW could not find a technician. Did not accept the reimbursement option because I live overseas and it would be too challenging to find a repairman. Contacted CHW via website to explain this and got no response. Called to explain the same and was told the claim was closed! I asked the representative for a complaints number. I was given the number to real estate sales. Though the rep re-opened the claim, I was sent a repeat email the next day offering the reimbursement option. Called from overseas again and was told my claim would be escalated and I would receive a message in an hour. Message never came so I called again. Spoke with a supervisor who told me an escalation was never submitted. The supervisor was of no help. Here it is a month later and my pool is still leaking.

I called last week deciding should I purchase into another promo deal of $1050 and 6 months free from 2017 to 2020 even for heater. Today, Dec 4, from 340 to 4 pm Pacific time and I called last to two Sales Manager They twisted stories & put me on speaker as this manager was rude to me being sarcastic.

ATTENTION VETERANS: Do not use this company! Terrible customer service, long wait times for service, and their technicians do not show up once you schedule an appointment, and when you call the scheduled tech they are extremely rude. They do nothing to make right except say, "You have a reimbursement option." Terrible experience.

CHW sent incompetent HVAC contractor who made a false diagnosis of my HVAC system automatically voiding my warranty. After appealing the denial of my claim with documented diagnosis from two top rated contractors that the said diagnosis was false. CHW again denied my claim. I was forced to replace my air handler $5,000 out of pocket which should have been covered by warranty. I had to open a claim with attorney general hopefully I will win my appeal and be refunded for the rightful funds from this warranty fraud.

Blower motor on my A/C stopped working. I have a top of the line Trane system with variable speed blower. Cost to replace blower was $1153. We filed a claim, but instead of paying to replace the blower motor CHW tried to force me to replace the air handler with a builders grade (low efficiency furnace and non-variable speed blower). But thats not all, "customization" costs are not covered! So I was asked to pay $1270 in out of pocket costs to DOWNGRADE my A/C system from top of the line to builder grade. It will be cheaper for me to not use the warranty company at all and replace the blower out of pocket. We talked to a "Case manager" and they lied and said the AC vendor was the one forcing us to replace the air handler. But we had already talked to the AC vendor, they were the ones that said it didn't make sense to downgrade the air handler because it was more cost effective to replace the blower. CHW will do anything to get out of paying a legitimate claim.

Called and reported a claim that my HVAC was not working. They sent a contractor that said it was due to normal wear and tear and I have that in writing. Next day get an email from Choice stating it was not normal wear and tear and they would not be covering claim. The contractor said this was normal for the company. I have had the home warranty with them for 3 years and have never used it. This company is a joke and a rip off!. BEWARE this company is the worst! These folks are CROOKS and SCAMMERS. I have tried disputing for weeks to deaf ears...

Signed up in early 2023, by March I had a pipe leak under my kitchen sink that I tried to fix multiple times, finally decided to use Choice, put in my claim, everything went downhill from there. I called about every week or so because I kept getting the INFAMOUS CHOICE REIMBURSEMENT OPTION! I called a couple of local techs, bad idea! 1 of them flat out told me they REFUSE to work with choice after being burned by them, another one literally yelled at me once I mentioned the reimbursement option. One Day I finally got an email saying they scheduled a tech for me. I waited all day, no tech shows up. I call the guy, and he FREAKING YELLS AT ME! That he does not ever work with Choice, I called Choice, and was sent on the Escalation Highway once again. About a year later now, sink has not been fixed, just keep rigging it, and my rental house needs work done on the furnace. Tech actually gets scheduled, shows up, tells me what needs done to the furnace. Submits the claim, DENIED in less than 24 hours. I call Choice, they set me up with an escalation, was a waste of time, they did not care what I had to say, and when I told her to cancel both of my accounts, she couldn't have cared less. Never missed a single payment to them, they never offered a single penny to me in money, or assistance with the entire reason I purchased a home warranty to begin with. I hope this finds EVERYONE!

I had to file a claim my dishwasher broke they want to replace it and only give me 246.00 i cant buy a dishwasher with that they are scam. I been with them for 5yrs with no claims and the case manger lydia colvert cant help me. Bad company scam

ZERO... these people have done NOTHING to help with a claim that started May 8th with NO A/C... they sent out Legacy A/C and they did nothing but take the $75 fee...
Then they redirected to another A/C company that canceled their appt...
SO we had to get help from yet another source on our own... Now... although all paperwork has been sent to them they will not repay the claim or authorize for us to move forward to get any reimbursement... What a poor representation of customer service... NOTHING like the "ads" say...

In Oct. My heating system was not working correctly. They sent a technician that broke the system not once but twice. After 2 mths I got a co that came in to fix it correctly. Choice Warranty stated they would reimburse me especially after the company replaced the part with the WRONG part and caused other components to break. After I submitted the invoice 3x/s they said they would only pay for one part. I am out $1200. Choice Warranty is fully responsible because they sent this guy to keep coming back to fix it and I begged for a new company since this company had no idea what he was doing. I have e-mailed corporate a dozen times and they don't respond. Case Mgrs dont care at all and their customer service is very poor. It is a horible company that should be shut down for taking ppls money and sending garbage companies like JMV Heating to ppls homes. Please go elsewhere.

I opened my policy April of 2022, paid every month. Then in, June of 2023 I filed a claim for my pool equipment that was also part of my policy. I paid an additional service fee for contractor to diagnose. It clearly stated that grids were torn, and manifold cracked. Needed replacement. CHOICE HOME WARRANTY denied work.
Not good! I have cancelled my service with CHOICE HOME WARRANTY!

Choice Home Warranty sells policies with NO intention of honoring them. Even when the technicians that THEY sent out could NOT identify the problem, CHW fraudulently filled in a "reason" for the failure, right off of their list of "things not covered" in order to say "claim denied" and "case closed". They are a total scam and extremely unethical in their practices. Good luck trying to get anywhere with them, as their customer service is nothing but a 24-7 circus! Don't just take my word, read up any of the thousands of complaints easily found online. WALK AWAY from this company.

I bought the insurance of choice home warranty. I have a problem with the air conditioner not cooling. And I contacted choice home warranty to fix it. And they contacted SA Heating and air conditioning to make an appointment. But CHW technican arrived late. And they looked for less than 5 minutes and said that the refrigerant coil was broken and couldn't be fixed and had to be replaced. And take me $75 deductible. Then they reported it with choice home warranty. In the end they didn't want to fix it and saw a lot of new when we bought insurance like when we bought it. But I don't believe so I called service king air to come and see. And they checked and told me Pressure AC turned on and they fixed it and put AC Coolant in and my computer is perfectly fine. I think we don't spend money to buy any insurance they cheat all money

My air central air 't blowing cool air, so I filed a claim. They sent a repairman who told me the coil had several leaks and it would cost between $2500 and $6000. To fix it After he. Left, it started working fineI told him I wasn't spending that kind of money. After a week or so, it starting freezing up. I called a local company and paid to have it fix. I canceled the policy, bc they wouldn't reimburse me. I got no refund.