ChoiceHomeWarranty

I've been waiting over 2 weeks for someone to come out and fix our refrigerator. They are a joke, the absolute WORST COMPANY EVER! I thought our last insurance was bad, Choice makes it look very good. Don't get it BUYER BE WARE

After reading all the reviews I can only say: I wish I had read this before I signed up. Our AC went out at the hottest time here in Texas (over 100 degree) and long story short they wanted money from us and payment to the repair company! Was supposedly a special rate and the AC was old and not covered. Never responded to e mails or letters etc. We had enough of these shenanigans and called a reputable HVAC company. They installed a complete new system in one day. STAY AWAY FROM THIS COMPANY!

FRAUDULENT COMPANY Electric issue $4 part 2" PVC male adapter I bought to fix but they sent a Electrician Without any knowledge how to turn power off
But he charged me
$75 plus tax? Just
To tell me he can't fix it. After choice, sent the electrician prior that never showed up billed me $75 over phone to have choice tell me he canceled service contract with choice. After Waited almost a month and a 1/2. To then have choice tell me my clame has been denied They're good at taking your money They take advantage of senior Citizens Totally disgusted make all my premiums on time. But when you need their help, you're denied. This company does not have your back they have only your wallet Avoid this company run away why you have a chance

CHW is the worst home warranty service in my opinion. Call to claim department and open a claim on 12/16/22. Problem is leaking under kitchen sink. Customer service told me that it would be 24 hr. Contact. Nobody contact, call again, was told 24-48 hr. Nobody contact. Call again and again regarding the issue.
The claim was escalated, but again nobody contact and two elderly person can't use the kitchen sink. Call to supervisor, was advised hire a technician to fix it and submit the invoice for reimbursement. On 12/23 I hired plumber and he fixed the same day. I sent the invoice and diagnosis to claim department for
Reimbursement. The claim was denied and gave reason leaking due to improper installation. The sink drain was good operation for over 20 years before it developed the leak. It was not recently installed, but starting leaking after 20 years of operation. I have CHW Insurance from 2018 and was small claims only 2 times for 5 years.
Emil Koyfman & Ida Solomonik Oregon

My hot water heater broke and they spent six months hemming and hawing, trying to "find" a technician to fix it. They came out one time, but didn't fix it, just discovered it needed to be replaced. Then nobody came out. Spent hours on the phone with them and they promised to fix it. They did not fix it during the warranty period. They promised that because I submitted the claim during the warranty period they would still fix it. The day after the warranty expired they said that they wouldn't fix it because the warranty had expired. They are very dishonest

This is the worst service for home warranty ever. They schedule unreliable technicians, who don't show up and make you wait days in order to get another technician reassigned. DO NOT PURCHASE A WARRANTY FROM HERE!

Choice home warranty has proven to be the most fraudulent company I have encountered. We had a technician come out to assess our AC. He identified the problem and the cause of the problem to be "normal wear and tear." Unfortunately, choice home warranty denied our claim stating the coil had been "physically damaged due to misuse, abuse, neglect, or physical damage." This is a blatant lie and misrepresentation of contractual agreements set forth by choice home warranty. We initiated an appeal; however, conveniently the representative isn't available over the weekend. We have an infant and 3 dogs and live in south Florida. We cannot be without AC while this company fiddles around with nonsense. Whatever you do, DO NOT take a warranty with this company. They are liars, fraudsters, and an absolute disgrace to the American people. I will be contacting the BBB (where they already have a horrible C rating). Additionally, I hope to share my experience so the rest of American consumers stay away!

So, in 2020, we purchased a home built in 1997 with original appliances and a stinking home warranty from Choice. Dishwasher (life span 15 years) goes out early 2023 and guess who says it stopped working because of neglect...CHOICE. Fast forward to Jul 23 and water heater (original) goes out and at first they said it's NOT covered, even though the plan says it is, so i have to call, scream and use words my mom would not appreciate and so they open a claim, only be denied because a failure after 20 years is NOT normal wear and tear. Buy from Lowes/Home Depot and get a warranty. CHOICE SHOULD BE YOUR LAST...CHOICE!

I've been with Choice Warranty for a year. My contract ends in February. I had several issues with my stove. After the first two calls ($65 each), Choice sent an email offering $300 which I would have gladly accepted if I had seen the email. When I called the agent, he said it was a "limited time offer" and the offer had expired. My oven soon went out and I called Choice again. That was in October 2022. They dispatched a Sears service tech who said it was a motherboard issue. Of course, another $65 charge. He ordered parts (3), one of which has never been received. That was 3 months ago. I went through the Thanksgiving and Christmas holidays with no oven and totally frustrated. During this period, I called Choice so many times because I had holiday plans. They switched me from one agent to another, one department to another, always promising to follow-up with Sears in 24-48 hours and get back to me. Here it is January 2023. My oven has never been fixed... agents always apologetic but just giving me the run around. It took me some time to realize that this company had no intention of fulfilling their warranty or offering me compensation for their lack of performance. I am complaining to the Georgia State Dept. of Law's Consumer Protection Division and the Better Business Bureau. No consumer should be treated this way.

I have a Policy with Home Choice Warranty. This company is turned out to be a total scam. About few months ago, I have filed a claim about a faucet leakage, and they told us that it is attached to external wall, and they cannot pay for its repair. I paid out of my pockets. Then about a month ago, there was a leakage (dripping drops of water) under the sink, I filed a claim. They scheduled someone and no one came to my house, it happened few times. Finally, I decided to call a local plumber Hernandez Plumbing and paid out of my pockets. Couple of days ago, we realized that our built-in microwave door handle is broken and need replacement. A technician came and he suggested that the door needs to be replaced but this company does not want to pay. Since I paid the service call, he put a screw and multiple washers to make it somehow works. Regarding this claim, company sent me an email saying "This Agreement only covers failures due to normal wear and tear. In the event coverage is denied, and a You seek to have Us review that denial"
Note: you will see very high rating on some the site. Those sites do not allow you to review the company. They just display high ratings.

They do not provide replacement of your warranted home appliances. My washer machine needed replaced. They gave me a credit to Lowes for $343. The cheapest machine at Lowes was $545. I had to wait 30days for the credit and if I cancelled my policy before the credit was available I risked losing the $343. So, really I am getting $283.00. I won't hold my breath for the credit either because it has been more than a month that I have been arguing with them to get to this point. I had to file a Better Business Bureu complaint just to get this far with a credit to Lowes. I am now asking for cash do I can get a refurbished washer that I can affford with the measles amount they are giving me. Rip Off!

Bottom line up front if I read the reviews I wouldn't have never done business with this warranty company. Customer service is a no. Approval for repairs and replacement is a no. They tell you that you have the option to pay your own repair company as long as they can upload to their website and it will take a few minutes to review and approve( they make it sound like no problem). However, extremely complex. I had 3 different repair companies here and none of them want anyrhing to do with
Choice, to include one they recommended. The contractors get paid 45 days later and if they do approve your repair it will be 30 days for customer refund per customer service. When they deny you they upload that in your portal so you must keep checking. That was a learned lesson, they will not comtact you.if anyone chooses to ignore my review at least google the media coverage and reasons for lawsuits. I veiwed a few, I think you will find it interesting and informative!

This company is a complete rip-off and a scam! They have not honored any claim so far. Water heater failed and they wouldnt cover it. I asked the water heater technician if he ever had Choice Home Warranty cover a water heater and he said NEVER! Now my AC went down and again would not cover it. Asked the AC technician if he ever had Choice Home Warranty cover an AC unit and he said NEVER! Ceiling fan - same story. Home warranty companies in general are difficult to work with but Choice is the absolute worst - EVER! It any repair is more than $45 they will fight to the death not to pay and pull out every vague clause in the contract.

Choice Home Warranty is a complete failure as a home warranty company. Poor customer support, they apologize a lot but never get the job done. Since January I've had two of their plumbers assigned to replace a whirlpool tub switch. A $20 part available on Amazon and a 30 minute install, but their first plumber from GI Tech kept lying about the part order status and blamed the owner for over six weeks. GI Tech is rated F by the BBB with many reviews describing exactly what I am going through. The second plumber MRE Enterprises was a no show and the phone number was not even from the company Choice Home Warranty did not care that the phone number was for the Federal Courthouse in Alabama, not a plumber company. They gave me an email to the technician who never responded and failed to show up. So three months since I called Choice Home Warranty for the support I paid for, I still have not had my whirlpool tub switch replaced.

I have small leakages in bath room and shut off valve due to wear and tear and both times choice home warranty declined saying it is not covered! I will give negative to them and thy are huge fraud. PLEASE DO NOT USE THIS HOME WARRANTY. ALL THE GOOD DEALS THEY GIVE YOU TO SUCK YOU IN ARE TOO GOOD TO BE TRUE AND WHEN THE TIME COME THEY WILL REJECT YOUR CLAIM. MOTHER $#*!ING BASTARDS STEALING MONEY FROM PEOPLE.

I requested a technician to repair my washing machine. One week later the tech shows up and determines a part needs replaced. Two weeks later the tech shows up to install the new part. The new part does not fix the problem. He removes the control panel and determines the control panel needs replaced. Due to the make/age of the machine the control panel is no longer made/available. The tech did not respond to calls/texts/emails. The company phone has been disconnected and the BBB rating is F. After another week of waiting to hear the final verdict from Choice Home Warranty I initiated a phone call to get an update. After broken responses from Choice Home related to get in contact with me, I finally got an appointment to talk to a customer rep. This conversation went as expected. The story the customer rep presented was not the occurrence of the events and even the customer rep had to put me on hold twice to correct her inaccurate list of events. As such the claim was denied. I canceled my contract and would never recommend this company. I suppose I would characterize my experience as a complete disappointment. Poor choice of screening repairman,poor communication,fabricated history from the tech (not even sure they talked to the tech as I have not been able to get in contact with him),and an experience of screw the customer at all costs.

When a back-ordered part delayed the repair of my refrigerator, they first marked my claim as resolved and then, over the course of a week, I called 4 times and spoke with 8 different people to get the repair job up and running again. Finally, a week later, they confirmed to me that when I was told a new source of the part had been sent to the repair company a week prior, that person, nor any of the 6 others I has spoken do since, had actually submitted anything to the repair company so I'd been waiting around and calling them over and over again for a week and absolutely nothing was done to try and get a new part for my fridge. I'm two weeks from submitting the claim and I still have no ETA as to when a new part might arrive or when the fridge might be fixed. They acknowledged that they made a mistake but refuse to do anything to rectify it. I would 100% have been better off not wasting money on this plan, I could have used that money to buy a new fridge already and not be in this frustrating situation (they refused to cancel my plan/the potential future repair and refund me the money so I"m stuck waiting with no fridge indefinitely). Horrible customer service, long wait times to talk to anyone, no resolution when I do, and admittedly at least 6 employees who just don't do what they say they're going to do to solve your problem.

I called Choice HW on Tuesday night, after leaking water by my downstairs neighbors. The Plumbing Company came out on Wednesday, and said the water heater was broken. They notified Choice HW and said the storage unit needed to be replaced. They denied me because they don't cover storage tanks. Huh? What's the point a having a home warranty company anyway? REALLY BAD SERVICE! DON"T WASTE YOUR MONEY WITH CHOICE HOME WARRANTY!

Initially Choice seemed like a great deal but in the end you get what you pay for. We had a contractor come out to check on our water heater when it stopped producing hot water. They replaced a part and then two weeks later the water heater burst. When the contractor came back out they admitted fault and expected Choice to cover at least a portion of the repairs. They did not cover any of it. What is the point of a home warranty if it doesn't cover things they say they cover? On top of that when it came closer to renewal time they kept calling me multiple times per day from different numbers. I have had to block them over and over again. They also emailed and texted me. When I replied to them with my concerns about this harassment and poor treatment they ignore it. They then proceed to keep calling. They also tried to auto renew me without me first approving it. At the time I write this review my warranty has expired and I'm with a different company. But the calls still keep coming. Avoid at all costs!

Just had Choice out to repair second refrigerator, which I pay extra for coverage, had a leak in the cooling line, when repairman person called Choice the claim was denied because leaks are not covered, when I purchased the warranty I was told all repairs are covered, if not repairable it would be replace, The repair person said this is the only company that he has dealt with that denied a claim for this problem. I will be writing reviews on any site plus contacting the BBB.

This is the worst home warranty company that we have ever had in over 25 years of home ownership. DO NOT contract with this company. Our fridge stopped working and we contacted them to send a technician. It took them 21 days to send someone- this is in middle of summer and we were without a working fridge so much for 24/7 service! After 2 visits (another 2 weeks) and trying to install the wrong part, technician said the fridge needs to be replaced. It took another few days for company to get back to us and tell us that they will give us $800 to replace our unit. I have looked online and in multiple retail stores- Lowes, Home Depot, Best Buy, etc and can't find anything similar to our fridge (same basic options and size) for even $2000. I had to make appointment to speak with customer service rep to discuss replacement cost (had to wait another week) and was told that the company determines replacement cost based on how much it would cost them with their own supplier and they will NOT tell me who the supplier is so I could order the unit from them nor will they order from that supplier the unit for me. My only option is to take the money and buy the unit myself. Th money offered is Significantly lower (less than 50%) than the cheapest comparable fridge. They have no transparency on how they determine replacement cost nor do they give a damn that their customers are intentionally misled. Horrible company and horrible customer service! We will not be staying with this company!

MY WATER HEATER WAS LEAKING...THEY NEED TO SEND SOMEONE TO REVIEW THE LEAK BEFORE SENDING A REPAIR OR REPLACE PERSON...
I CALL EVERY DAY.EMAIL EVERYDAY... AND STILL 17 DAYS LATER HAVE NOT HEARD ANY THING FROM THE COMPANY
THEY SAY BE PATIENT...THEY ARE WORKING ON IT...AND MY FAMILY IS WITHOUT WATER 17 DAYS HAVING TO LIFE ELSEWHWERE...
THIS IS A REAL STORY... I WILL NOW GET A LAWYER TO GET BACK ALL MY PREMIUMS...THEY WERE TAKEN UNDER FALSE PROMISES...
LETS DO A CLASS ACTION IF YOU AS WELL WERE DAMAGED

This is likely one of the most aggravating companies I have ever dealt with. I decided to try the service based on a commercial ("cancel anytime!"). I didn't really want to begin until March but a sales rep called me and said that if I started immediately with initial payment, I would get a free month so that I wouldn't be charged the following month, but the third month instead. Well, guess what... they charged me second month anyway. So, I did my due diligence following up with them to no avail. First rep said "The free month is at the end of the policy." What? Not even close to what my phone sales rep stated. I have asked them at least 6 times by both email and phone to cancel the account which they refuse to do. They send emails and have called on the phone at least three times. Each person I talk to states, "Oh I'm not in the cancellation department" then they transfer to another person who says same thing. My advice is to steer clear of companies like this who are determined to lie and apparently cheat. I had to dispute the unauthorized charge at my bank and cancel my debit card. They have wasted A LOT of my time. I will never talk to them again.