• ChristianBook

ChristianBook

Overview

ChristianBook has a rating of 2.0 stars from 146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ChristianBook most frequently mention customer service, credit card, and bank account problems. ChristianBook ranks 88th among Christian sites.

  • Service
    39
  • Value
    33
  • Shipping
    38
  • Returns
    20
  • Quality
    28

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.6%
Positive
6
Neutral
0
Negative
15
14
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Christian Books.com has completely unethical customer service.
How would you rate ChristianBook?
Top Positive Review

“Love language of the South- Stacy Lyn Harris”

Richard A.
3/7/24

I would just like to take a moment and write a brief review on a book. I ordered here from Stacy l Lyn Harris Love language of the south Whether you are familiar with her or not, you need to get this book. It is an in-depth look at the life of Stacy Lynn and her recipes my favorite, being granny, southern fried chicken the photos are spectacular, professionally done, tremendous insight into this woman and chef and entrepreneur and wonderful Christian lady, do yourself a favor and buy this book I assure you you will not be disappointed. You can find her as the host of the sporting chef.!

Top Critical Review

“Purchased and Cancelation”

William G.
12/22/23

Straight to the point. This is my first order and last from this business. They charged the amount, and later I received an email saying that my product was on hold until I called them back to verify the billing address. So after they charged to my bank account? Umm, It's crazy. At the end of the day, I requested a cancellation order because I don't have time to be calling for something already processed but on hold. Conclusion: Go to another place to buy to save time. Thanks

Reviews (146)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (35)
Thumbnail of user bakd1
3 reviews
2 helpful votes
May 5th, 2024

This company is underhanded and unethical. Somewhere in the fine print whenever you purchase a book or another item you become enrolled in there "Rewards" program. The cost of this is almost $20 per month. It would be interesting to know how much money they have made off of unsuspecting people using his practice. Do not buy anything from this company! I know they will ultimately pay for what they have done.

Products used:
Books

Service
Value
Shipping
Thumbnail of user williamg3286
1 review
5 helpful votes
December 22nd, 2023

Straight to the point.
This is my first order and last from this business. They charged the amount, and later I received an email saying that my product was on hold until I called them back to verify the billing address. So after they charged to my bank account? Umm, It's crazy. At the end of the day, I requested a cancellation order because I don't have time to be calling for something already processed but on hold. Conclusion: Go to another place to buy to save time.

Thanks

Products used:
None. Order was cancelled by requesting

Thumbnail of user tomj1274
1 review
0 helpful votes
March 12th, 2024

Service was speedy and efficient. Books were in fabulous condition and will certainly be something I treasure.

Thumbnail of user rtdawson11
1 review
0 helpful votes
March 15th, 2024

I purchased 2 book and was unknowingly signed up for a monthly Subscription charging me $16 and some change. I have disputed the charges. Please review Better Business reviews before buying.

BOO CHRISTIANBOOK.COM BOO!

Products used:
Book

Service
Value
Shipping
Quality
Thumbnail of user nolancanoy
1 review
0 helpful votes
March 18th, 2024

I ordered a book called "Believers Baptism," edited by Shreiner. The book itself did come in, but afterward, I was unknowingly signed up for a subscription. When I tried to cancel, they would not email me back. I tried to call, but the phone was always "busy." I ultimately had to cancel my card because of this. Do not fall for this and go with more trustworthy online stores.

Products used:
"Believers Baptism"

Service
Value
Shipping
Returns
Quality
Thumbnail of user carmenm781
1 review
0 helpful votes
January 4th, 2024

I've been buying on line from ChristianBook going on three years and never had a problem with this company I did a lot of my Christmas shopping on line last year with them and saved me a lot of time and money, I got free shipping and packages were mailed to my love ones so I didn't have to deal with the stores and post office

Thank you ChristianBook

Products used:
Bible

Thumbnail of user heatherl1313
1 review
0 helpful votes
May 3rd, 2024

Bought over $100 worth of merchandise and entered code for "Free shipping on orders over $100" and only to find out they fraudulently signed me up for $16.95 per month rewards club. Unfortunately I am not the only the only one this has happened to and I will be filing a class action suit.

Thumbnail of user patp508
1 review
0 helpful votes
March 11th, 2024

Chistianbook.com will sell your product that they don't have! Then, while you are waiting for your product, they will send you a notice if they don't have it and tell you a future date when your product can be in and then update it again to a further future. After a year of waiting, I canceled my order. Extremely disappointing.
THIS WAS NOT A ONE TIME OCCURRENCE! EXTREMELY DISAPPOINTING!

Thumbnail of user richarda2842
1 review
0 helpful votes
March 7th, 2024

I would just like to take a moment and write a brief review on a book. I ordered here from Stacy l Lyn Harris Love language of the south

Whether you are familiar with her or not, you need to get this book. It is an in-depth look at the life of Stacy Lynn and her recipes my favorite, being granny, southern fried chicken the photos are spectacular, professionally done, tremendous insight into this woman and chef and entrepreneur and wonderful Christian lady, do yourself a favor and buy this book I assure you you will not be disappointed. You can find her as the host of the sporting chef.!

Thumbnail of user frank.terwilliger
1 review
0 helpful votes
April 30th, 2024

If you purchase an item from them, they will do a monthly charge of 15$ from your checking account without your knowledge. You have to cancel your discount, but first they take your money.

Thumbnail of user janetc1691
2 reviews
2 helpful votes
April 18th, 2024

Be careful shopping in this site. You may unwittingly get enrolled in a rewards program that will charge you 14.95 a month. In my opinion, this is a total scam. Buyer Beware!

Thumbnail of user teds439
1 review
7 helpful votes
October 28th, 2023

I bought an ACT prep guide from this website back in June. I just noticed today that they've been charging me $15.00/mo since for a discount membership that I NEVER signed up for. It was obviously done automatically. When I called their customer service number to inquire what the charge was and ask how I enrolled in the discount program the representative was not sympathetic and very matter of fact. This is a very shady practice for a company claiming to be "Christian". Be careful when ordering from this company.

Tip for consumers:
Be careful of this company automatic enrollment in $15/mo discount membership .... very shady.

Products used:
ACT prep

Service
Value
Shipping
Thumbnail of user vickib173
3 reviews
1 helpful vote
October 16th, 2023

BUY'S YOUR INFO FROM GOD KNOWS WHO AND SOLICITS YOU! SCAM SCAM SCAM...NEVER ENDING CATALOGS AND SOLICITATIONS...IF YOU DID NOT CONTACT THEM, AND YOU DID NOT BUY FROM THEM, THEY SHOULD NOT SEND YOU ANYTHING...THEY ADMITTED TO ME THEY BOUGHT MY INFO FROM SOME OTHER POS COMPANY SOLD THEM MY INFO...THEY ARE SCUM! STOP STOP STOP IT! THIS NEEDS TO BE ILLEGAL...$#*! COMPANY!
SEE PICTURES OF THE $#*! CATALOG THEY SENT ME FOR NO REASON! SO SICK OF MY MAIL BEING FILLED WITH CRAP I DID NOT ASK FOR!

Tip for consumers:
SCAM COMPANY WHO NEED TO STOP SENDING THEIR CRAP MAGAZINES TO THOSE WHO DID NOT ASK FOR IT! THIS NEEDS TO BE ILLEGAL!

Products used:
POS COMPANY WHO SENT ME CRAP ADVERTISING BROCHURES WITHOUT MY PERMISSION, WITHOUT ME ASKING THEM ANYTHING, WITHOUT ME BUYING FROM THEM. THEY BOUGHT MY INFORMATION / ADDRESS...WHAT A BUNCH OF $#*!. WHO GIVE THEM THE RIGHT TO HARRASS ME? STOP THIS! STOP SENDING YOUR UNWANTED CRAP TO PEOPLE WHO DID NOT BUY FROM YOU, WHO DID NOT ASK YOU TO, WHO DO NOT WANT YOUR CRAP MAIL!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronn257
1 review
3 helpful votes
September 3rd, 2022

We ordered a Funeral Pall on July 5,2022 which was supposed to be delivered Mid July and so far we
Have received at least 6 notices that shipment has been delayed. After calling each time, we were promised we would receive it in about a week. The last notice received yesterday stated it would be delayed until Oct 7,2022... This will probably not happen.
I think they want us to cancel because of a $40 price increase. Be careful if you order from them!

Tip for consumers:
Don't believe what they tell you.

Products used:
Will continue to hold them to purchase price.

Service
Value
Shipping
Thumbnail of user jamief376
1 review
5 helpful votes
April 10th, 2023

They are charging credit cards for orders never ordered by the customers. They start small and than move to a larger amounts until you notice. I found 3 charges over a 5 day period ranging from $8 to $130. When you call them they say their systems are down and cannot take calls. I needed a book for homeschool in 2020 and had no choice due to shortages (Covid) of homeschool materials otherwise I would have never ordered from them and have NOT since.

Tip for consumers:
DO NOT give them your financial information.

Products used:
I used 1 product (science book) in 2020. NOTHING since but charged for books I have no idea what they are.

Thumbnail of user gaila275
1 review
2 helpful votes
June 22nd, 2022

I purchased The Amplified Version ( of The BIBLE) but, when I received THE "WORD", while checking ( my new? BOOK), I was surprised that the first pages(s) were a little torn! So, I submitted that problem to The Company & I received my quick response & my Blest report: Another BIBLE will be given 2 me, free of cost but! No need of returning The other BIBLE ( slightly distorted) to The Company... yeah! &! I received my new BIBLE on my BirthDay! (05.24.1951)... Praise! THE " LORD"!

Tip for consumers:
Must b new but, if not new, I must b notified.

Products used:
THE BIBLE

Service
Value
Shipping
Returns
Quality
Thumbnail of user steveb1678
1 review
4 helpful votes
January 11th, 2021

Cost over $30 after tax, worth less than $3. As you can see by the accompanying photo, this book not even as thick as my TV remote. There is absolutely nothing in this book that most high school students don't already know.
I've spent less than $30 for books that are over 5" thick, and that contained more information than you could digest in 6 months.
VERY disappointed. The advertising copy for this product is all puffery.

Tip for consumers:
You are wasting your money.

Products used:
I certainly didn’t use this book !!

Service
Value
Shipping
Quality
Thumbnail of user marig79
1 review
1 helpful vote
September 14th, 2023

Ordered a few books for homeschooling. The books are new, I paid like $4 extra for faster shipping and they arrived within 4 business days. Customer service was great. Every single time I called, they answered and received a response back from emails. I was hesitant due to the bad reviews but decided to give it try. I had a good experience and will be ordering more from them. Hope this review is helpful.

Service
Value
Shipping
Quality
Thumbnail of user allenl274
1 review
2 helpful votes
April 6th, 2023

Slow shipping, address entered at their web page changed and item ordered has bounced. So, if I want this product sent to me again they declare they will charge extra postage and as I have not received the order at the mailbox then they will not refund the original postage. I tried to call: "Our phones are not working at this time." Okay.

DO NOT BUY FROM THIS OUTFIT.

Products used:
None. Company mangled my address and book is returned by USPS

Service
Shipping
Thumbnail of user johne2428
2 reviews
11 helpful votes
August 23rd, 2023

Unfortunately I fell for this - I was placing an order and saw a button it said to click on to join the rewards program and save the shipping charge, so I did, then afterwards found out that it signs you up for an $18/mth auto-draft charge and it also doesn't remove the shipping charge, they apparently send that back to you at some later date, and of course it offers this to you AFTER they already have your credit card info. Whoever heard of paying for a loyalty program? And not stating that's what you're signing up for up front is pretty crooked. Too bad a Christian-based company operates this way.

Products used:
2 books

Service
Value
Shipping
Thumbnail of user ed.clark4
1 review
3 helpful votes
September 25th, 2023

We ordered a school curriculum and we received the wrong book. They apologized and resent the order and then resent the same wrong book again. Now we are two weeks late on the curriculum we need. They said they would send the order with two day shipping and now we get an email that they had their inventory wrong and they cannot fill the order at this time. We called to complain and their was no effort to correct the problem. They simply did not care and when we explained what happened and said we were going to leave a negative review they simply said "ok" with no apology or effort to rectify the problem. Very poor customer service. Very disorganized. This is the second time we've had problems with them listing inventory they don't actually have. We will not support this business again. They have lost us as a customer!

Products used:
Books

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesd4615
1 review
0 helpful votes
May 24th, 2023

Purchased a bible with the intent on receiving what I ordered. Surprise it was not! Their service made an attempt to correct the issue but was not able. The item they listed was not what I recieved. I truly do not believe they have any intent on providing you what you purchased. When they realized that I was not going away, they offered to refund my purchase when I returned both incorrect bibles. I refer to this as the old bait and switch activity.
BE AWARE!

Products used:
Bible

Thumbnail of user doreent79
1 review
0 helpful votes
January 13th, 2023

If I could give this company more stars, I would. Wow - they went above and beyond ANY customer service that I have experienced. I was searching for a unique need and I had three different people work very hard to help me. One lady worked for a very long time searching and searching - educating me all along - trying to find what I needed. As a result, she found something that cost much less than expected! I LOVE these people!

Service
Value
Shipping
Quality
Thumbnail of user adamw997
1 review
2 helpful votes
June 15th, 2022

Christian Books.com has completely unethical customer service. People who pick up the phone have no respect for customers and are extremely rude. I placed 50 copies of training materials on early Monday and paid extra for two days' shipment. After the order was set, I called to confirm everything was correct, and the guaranteed shipment after two days would be Wednesday. After two days, I received an email stating that 30 copies of my order had partially shipped and the rest 20 copies will be deliver on July 4 (i. E., after three weeks.). I called and spoke to a person named Chris, a person of extreme disregard for customer service. Chris declined to return the extra payment I have made for the expedited shipment. He said the two-day expedite shipment starts when the order has shipped, NOT the date the order has been placed. I had never heard of such expedited delivery before. My order was for Sunday School teachers' training over the weekend. Chris said you could cancel the order and go elsewhere if you want. I had never had such disrespectful customer service, which was very disappointing.

Tip for consumers:
Make sure you don't need the item you order urgently. Try not to call customer service because whatever they tell you is not applied to the reality of your order.

Products used:
Books

Service
Value
Shipping
Returns
Quality
Thumbnail of user amberi30
1 review
9 helpful votes
April 29th, 2021

They took the initial money out for the Bible I ordered and took the money out again a week later and they refused to refund the money and say it's my Banks fault when my bank says it's up to them to give me back my money not the bank. I don't recommend ordering from them they like to take money and pretend to be Christian and rip people off all in God's name they're pathetic and disgusting a poor excuse for a website

Tip for consumers:
Don't do it!!

Products used:
Bible

Service
Value
Shipping
Returns
Quality

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From the business

Leading seller of Christian books, Bibles, gifts, homeschool products, church supplies, DVDs, toys and more. Everything Christian for Less for over 35 years.

Company Representative

Thumbnail of user fosterf25
Foster F.
Typically does not respond to reviews

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2.0
146 reviews
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