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ChristianBook

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Overview

ChristianBook has a rating of 1.9 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ChristianBook most frequently mention customer service, credit card, and rewards program problems. ChristianBook ranks 87th among Christian sites.

  • Service
    41
  • Value
    35
  • Shipping
    39
  • Returns
    22
  • Quality
    30

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
2
Neutral
0
Negative
10
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Reviews (147)

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customer service (35)
Thumbnail of user brandyp58
New York
1 review
2 helpful votes
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November 2nd, 2020

I have been ordering everything I need for my children's school supplies for the last 4 years at Christianbook. They are a great company that has a variety of options & delivery is usually fast. Around the holidays i will also order Christmas gifts from there as well.

Date of experience: November 2, 2020

Thumbnail of user job196
Australia
1 review
0 helpful votes
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March 20th, 2017

Found this site when looking for a bible cover. Very impressed with the quality of items, they were packaged very well and took just over two weeks for delivery to Australia. I will definitely be shopping here again!

Date of experience: March 20, 2017

Thumbnail of user anthonys181
Washington
2 reviews
2 helpful votes
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July 31st, 2017

I have been ordering books from CBD for years. Many times while living in Germany. I have never had a single issue. Orders are confirmed by email almost instantly and when shipped an email is sent with tracking information. All items I have ordered were received and in good condition. I estimate my spending in the thousands of dollars and have not one time even needed to talk to customer support.

They do sell (at a discount) damaged items (that may explain some issues) and their eBook reader is below average, but if you simply want a book at a good price deliver to your door, you cannot beat CBD.

Date of experience: July 31, 2017

Thumbnail of user mitsukis
New Jersey
1 review
2 helpful votes
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June 22nd, 2013

I buy soundtracks on a regular basis, and I liked this website when I first found it. It has a wide variety of cd's from many different companies. However, I've now run into the problem that I need to re-download a cd that I bought less than two weeks ago and can't. They only allow you to download songs for one week after purchase, which is ridiculous since I paid for it. I won't be using them anymore. I'll stick with sites that let me re-download anything in my order history.

Date of experience: June 22, 2013

Thumbnail of user mc974
Florida
1 review
0 helpful votes
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September 27th, 2020

Past 5 years have had no problems with items being purchased, delivered or returned. Receipts show expected delivery, which have been accurate, including items on back order or delay. Customer service calls regarding change / correction of order handled without any complications.

Date of experience: September 25, 2020

Thumbnail of user marig79
Florida
1 review
2 helpful votes
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September 14th, 2023

Ordered a few books for homeschooling. The books are new, I paid like $4 extra for faster shipping and they arrived within 4 business days. Customer service was great. Every single time I called, they answered and received a response back from emails. I was hesitant due to the bad reviews but decided to give it try. I had a good experience and will be ordering more from them. Hope this review is helpful.

Service
Value
Shipping
Quality

Date of experience: September 13, 2023

Thumbnail of user randyb60
Michigan
11 reviews
6 helpful votes
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September 30th, 2016

If your in the market for Christian material (personal or Church business) this site is great to check out. Every time I have ordered, came always on time. Very seldom do they have to back order. So far, they have not done it with any of my orders. The church i go to buys much of their supplies from: Christianbook (they post on the checkout page, if you want to purchase anything else, & show you if your within the min ship limit if you are budget shopping. If that helps any) To date, had no issues with having to return anything.

Service
Value
Shipping
Returns
Quality

Date of experience: September 29, 2016

Thumbnail of user cindial
Canada
2 reviews
2 helpful votes
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March 19th, 2014

If you're looking for a store that specializes in Christian merchandise this is the one stop I recommend to you. Great prices and amazing flat rate shipping price. Their online and phone customer service are excellent, efficient and fast. I once wanted to add something to my order after I submitted my order. They were helpful in adding it without any major extra fees. Their shipping department usually ships things very fast which usually ships the day you order unless you order after the time they ship their stuff that day. I found out that they had to ship it separately yet they only charged me for addition item as though it was combined with my other order.

There isn't really anything bad with this site... I would recommend it to everyone especially those who orders huge amounts because you save a lot of the flat rate shipping but for those who for example want to buy 1 little item... like I said flat rate shipping no matter what size your item is.

Date of experience: March 19, 2014

Thumbnail of user jann152
North Carolina
1 review
0 helpful votes
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October 15th, 2021

Christian book.com has always filled orders in a timely manner, overall satisfaction has been excellent. Thier site is easy to use, product viewing is realistic. I feel sure of what I am getting either on line or with a catalog. There has never been any consumer issues.

Date of experience: October 13, 2021

Thumbnail of user mimib6
New Jersey
1 review
8 helpful votes
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December 11th, 2015

I ordered a game at the end of November. Was notified on Dec. 2 that it had shipped. It is now Dec. 11 and I still don't have it. Very poor tracking system. Wanted it to reship before Christmas and now will probably not make the deadline. Would never order from them again.

Date of experience: December 11, 2015

Thumbnail of user beckyr
Indiana
21 reviews
66 helpful votes
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October 15th, 2011

Fabulous prices on Bibles -- they are also known on the web as cbd.com. You can often find coupon codes through retailmenot.com for even better prices. I order many gifts from them -- they let you include a gift message free and ship to a gift address which amazon and most sites don't --- so you can order gifts for all your relatives with a personalized gift message and ship it for $3.99 directly from them and the relatives feel like they got a beautiful gift direct from you -- and you didn't have to mail it and write out a card! I have been purchasing from them for over 10 years -- never had a problem. Standard shipping usually about 5-7 days -- free shipping over certain amounts. Most items are 25%-70% off manufacturer list price -- I love their Bibles - engraving only $5.00.

Date of experience: October 15, 2011

Thumbnail of user alejandrof20
Canada
1 review
0 helpful votes
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May 29th, 2019

I was initially afraid to buy here because I did not know this website and the prices were too good, but I had an excellent experience, my book was sent quickly and in perfect condition, 100% recommended

Date of experience: May 28, 2019

Thumbnail of user teds439
Tennessee
1 review
8 helpful votes
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October 28th, 2023

I bought an ACT prep guide from this website back in June. I just noticed today that they've been charging me $15.00/mo since for a discount membership that I NEVER signed up for. It was obviously done automatically. When I called their customer service number to inquire what the charge was and ask how I enrolled in the discount program the representative was not sympathetic and very matter of fact. This is a very shady practice for a company claiming to be "Christian". Be careful when ordering from this company.

Tip for consumers:
Be careful of this company automatic enrollment in $15/mo discount membership .... very shady.

Products used:
ACT prep

Service
Value
Shipping

Date of experience: October 28, 2023

Thumbnail of user steveb1678
Oklahoma
1 review
4 helpful votes
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January 11th, 2021

Cost over $30 after tax, worth less than $3. As you can see by the accompanying photo, this book not even as thick as my TV remote. There is absolutely nothing in this book that most high school students don't already know.
I've spent less than $30 for books that are over 5" thick, and that contained more information than you could digest in 6 months.
VERY disappointed. The advertising copy for this product is all puffery.

Tip for consumers:
You are wasting your money.

Products used:
I certainly didn’t use this book !!

Service
Value
Shipping
Quality

Date of experience: January 11, 2021

Thumbnail of user alanac14
Canada
7 reviews
6 helpful votes
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September 1st, 2016

I really like the site. A lot of great quality products at a good price. I'm surprised there were negative reviews. Lol. Their customer service were wonderful, and helped replaced defective items very quickly. It is overall a great site.

Date of experience: September 1, 2016

Thumbnail of user guudk
Japan
1 review
6 helpful votes
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January 15th, 2016

This is the WORST customer service I have ever received. On REPEATED occasions. We order frequently from this site, and their customer service is among the worst. They will ignore your questions. I have asked repeatedly for a tracking number but will never get even a response back from them. I have had orders never show up at all. My experience every time using this site is a completely negative one. I'm tired of being tricked by their lure of competitively low prices. I will never order from this company again, and would STRONGLY discourage anyone else from ordering from them as well. Lousy, rude, disrespectful, unprofessional customer "service".

Date of experience: January 15, 2016

Thumbnail of user daliah2
Canada
1 review
4 helpful votes
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September 24th, 2015

Put an order with pay pal, the Christian book.com overrode my address with an older one. They would not change the address as the shipment is out now, won't get my order on time for the bible study, have to pay again and lost about 15 CAD in shipping to a wrong address... Customer service told me can't do anything about it. Indigo and Chapters from now on.

Date of experience: September 24, 2015

Thumbnail of user ronr869
Florida
1 review
3 helpful votes
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November 30th, 2022

I don't use paypal and I don't give out my bank information. I do other transactions online and I am not required to do either. After reviewing this site, I am even more adamant about it. This should have been a simple debit transaction and there is far too much fraud already occurring to take unnecessary chances!

Tip for consumers:
Their checkout requires using paypal or surrendering an unusual amount of personal bank information. Paypal has a long history of fraud attempts on my bank account plus some of their unscrupulous business practices! I do not give out my personal bank information such as bank name, account number, routing number, etc. unless I know exactly who I am dealing with such as another financial institution. A small personal purchase should not require such detailed information & opens the door for fraud.

Products used:
Bible

Service

Date of experience: November 30, 2022

Thumbnail of user christinea699
Canada
1 review
0 helpful votes
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May 28th, 2021
Verified purchase

I have placed several orders from this company for the last 3 years and have never encountered a problem. The prices are difficult to beat, the shipping is fast if the item is in stock and the customer service is always good. From my experience, I recommend them.

Tip for consumers:
Shipping takes longer if you live in Canada because this is a US company, however still fast.

Products used:
Book, bibles, other

Date of experience: May 28, 2021

Thumbnail of user janetm70
Texas
1 review
4 helpful votes
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May 17th, 2016

Placed an order on a Friday morning. The order was not shipped until late Tuesday. Sat in their city for two days and then finally shipped out and I received it the following Tuesday. Good thing I live in the central U.S. or it would have taken even longer! I paid $7.95 for this extra slow shipping and handling!

Date of experience: May 17, 2016

Thumbnail of user nolancanoy
Mississippi
1 review
1 helpful vote
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March 18th, 2024

I ordered a book called "Believers Baptism," edited by Shreiner. The book itself did come in, but afterward, I was unknowingly signed up for a subscription. When I tried to cancel, they would not email me back. I tried to call, but the phone was always "busy." I ultimately had to cancel my card because of this. Do not fall for this and go with more trustworthy online stores.

Products used:
"Believers Baptism"

Service
Value
Shipping
Returns
Quality

Date of experience: March 18, 2024

Thumbnail of user trishaw68
Texas
2 reviews
0 helpful votes
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December 16th, 2021

Wow, if I could give zero stars I would. My bible was not being sent to me so after a month I contacted them. Back ordered product then they said there was a mix up with my credit card. After that was fixed they told me I had to reorder product but now the product is no longer on sale. Horrible

Date of experience: December 16, 2021

Thumbnail of user jl403
Colorado
1 review
7 helpful votes
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February 6th, 2020

I paid $8.99 shipping... the order took 2 1/2 weeks to arrive... the lullaby lamb doesn't sing (it's broken, still in package). I purchased this for a local pregnancy center as it's one of their requested items b/c jingle is "Jesus loves me." Don't bother with this bunch. They immediately started spamming me with emails too. Not worth it! Wish I had checked out these reviews before I ordered!

Date of experience: February 6, 2020

Thumbnail of user keiths65
Ohio
1 review
10 helpful votes
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March 1st, 2016

Like a fool I kept going back to them because of the low costs. I can't even begin to count how many defective, damaged and wrong items that I have received over the last five years. The customer service is arrogant and basically pretty much unapologetic. Not once in all my issues was I offered so much as a "We are sorry" No, they almost act like since you are a Christian you shouldn't raise cain when you have a problem. Secular Amazon treats my Christian products better then them and I told them as much. Don't be fooled by their mailings offering super savings. You will pay for it some way. Their packaging is atrocious as well.

Date of experience: March 1, 2016

Thumbnail of user derrickg81
Tennessee
0 reviews
3 helpful votes
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January 20th, 2022

Still waiting on my bible, i ordered back in December. Feel like im getting the run around evertime i call and inquire about it. They should not charge shipping if its not gonna arrive in desirable amount of time..

Tip for consumers:
Look other places first or prepare to wait on merchandise..

Products used:
Haven't got product yet

Shipping

Date of experience: January 20, 2022

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Leading seller of Christian books, Bibles, gifts, homeschool products, church supplies, DVDs, toys and more. Everything Christian for Less for over 35 years.

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