ChristianBook has a rating of 1.9 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ChristianBook most frequently mention customer service, credit card, and rewards program problems. ChristianBook ranks 87th among Christian sites.
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I love this store! They have so many great deals, sales, and often have coupon codes for free or discounted shipping. Most of my orders over the years arrive within a week or two. Since the COVID pandemic, I've noticed their shipping has gotten a bit slower, but it's honestly to be expected. Maybe it's because so many others are choosing to homeschool this year too, and homeschool books have been/are flying off their shelves, but my past three orders that have contained homeschool books have had items that were back ordered. Some items have taken a month to arrive after the date of purchase, fewer items have taken up to two months. I'm not going to knock this company though. I've always had positive experiences with Christianbook and they always deliver good quality items. Also love that they send me catalogs every so often. I'm a customer for life.
Date of experience: September 21, 2020
I ordered Therepy Session vinyl from this site and THEN looked up reviews. I was extremely worried that it wasn't going to show after that. All the reviews I read were awful and I've only been able to find this vinyl on this site since it's older so o figured it was too good to be true. The shipping said 3-6 days but there was no tracking number! Even worse! But to my surprise it came on the fourth day and packaged well. I'm super happy with this company and glad I gave them a shot!
Date of experience: November 8, 2018
This was the first order I've placed on ChristianBook and it will certainly be my last.
First off, my order came in in drips and drabs. Nobody was ever available to answer their telephone.
Finally, many months later I received the final parts of my order and although I placed the order under their offer of "free shipping" I was charged shipping and there has been no response to my emails to them and still, nobody is there to answer their calls.
Apparently a ghost internet operation now.
Date of experience: September 1, 2020
Showed item in stock than after purchasing the item I received an e-mail two days later out of stock. Four days after e-mailing them about updating there out of stock item it still shows the item to be in stock. I will never order from them no matter how good of a deal it seems to be.
Date of experience: December 20, 2017
I would have order this books from the online Giant, believe it or not they didn't carry it. It takes forever to receive your purchase. ONLY----- if you don't mind waiting and waiting and waiting-- order from here! I would liken it to a slow boat from china, I'm NOT kidding!
Date of experience: October 21, 2019
I ordered this for my 7yr old grandaughters birthday. It is so cute! Made very well, makes "ka ching " noise when opening drawer, comes with money and play credit card to swipe. She will love it to play "store"... added bonus is it will help with her adding numbers and subtracting numbers. It deserves 5 stars, but, i gave 4 stars because it was back ordered and took a month to come in
Date of experience: July 24, 2020
I had just gotten married and the recession was in full bloom, as broke as we were we needed a very important book so we ordered it, it was around $60, they never responded to us and when we contacted them they said the book was out of stock, then when we ask for our money back, they replied saying that their company is in crisis so they need every help they could get and that they will keep our money as a donation to keep the business running. That made us really sad to see such dishonnest people, I could not believe it. We fought to get our money back but no one could help us do that so we took the loss.
Date of experience: July 6, 2017
I ordered a new bible (and a couple other things) online from them over a week ago. (Close to two weeks now) after the first 4 Days I emailed them to see why my package hadnt been shipped. The money for the item I bought was taken out of my bank account already afterall. (I am used to most companies online not taking the money till the package has actually shipped) anyways. I didn't hear anything back from them. So I messaged again several days later. Still no reply. I will never order anything online from them again. Customer service is crap and I feel like I got screwed out of $40 plus the FAST shipping I paid extra for!
Date of experience: January 1, 2019
I ordered a bible from them more than 3 months ago. Since then I have been spammed with catalogs in my mailbox, and daily emails trying to sell me more stuff. Today I received an email telling me the item is no longer made, so they can't sell it to me. Yesterday I got a catalog in the mail with the bible they say is not available listed in it. I will not be ordering anything from them again. I would give them zero stars if that was possible.
Tip for consumers:
Buyer beware. Or, in this case: Orderer beware.
Date of experience: October 23, 2018
They took the initial money out for the Bible I ordered and took the money out again a week later and they refused to refund the money and say it's my Banks fault when my bank says it's up to them to give me back my money not the bank. I don't recommend ordering from them they like to take money and pretend to be Christian and rip people off all in God's name they're pathetic and disgusting a poor excuse for a website
Tip for consumers:
Don't do it!!
Products used:
Bible
Date of experience: April 29, 2021
We order a couple hundred dollars from this company a year. I can promise we will never order from here again. We placed an order in November, it was shipped in two boxes. One box arrived the other box never did. I called the company to ask about my package they offered no help. They said wait a couple more days it will eventually get there. I had already waited a week. All that I wanted them to do was call UPS. They said they couldn't do that that they wouldn't know where it was either. So I called ups myself. Hey did give me a refund but I had to order it from somewhere else and it will not arrive in time for Christmas. They did offer me one time free shipping for my in convince but they were already offering free shipping that day. Really disappointed, doesn't seem very Christian like employees! Beware if you have to deal with customer service!
Date of experience: December 15, 2015
It is and has been very good site! I have ordered a lot of Bibles from them and a few other things and have always been happy! It would be great to have them open store, but, I am glad to visit and order from them!
Products used:
Study Bible
Date of experience: April 22, 2021
I put a wallet for $13.99 in the cue and started the payment process. At checkout, a $5.99 handling fee, plus shipping showed up. Who charges a handling fee, and for almost half the cost of the item? I cancelled the order.
Date of experience: November 19, 2021
I purchased 2 book and was unknowingly signed up for a monthly Subscription charging me $16 and some change. I have disputed the charges. Please review Better Business reviews before buying.
BOO CHRISTIANBOOK.COM BOO!
Products used:
Book
Date of experience: March 15, 2024
I received the Math 6 book and the pages were not cut properly some of the pages were still stuck together and had to be cut open to see the pages. The pages that were uneven had been folded in so it appeared to be normal before you opened the book. Very disappointed in the quality of the product.
Date of experience: September 15, 2020
With a name Like ChristianBook one would think of an honest site. The item I received as 100 bingo chips was nothing like a bingo chip. They are tiny which
Is a quarter the size of an actual bingo chip. This purchase was a waste of the purchase price and shipping which was as much as the product cost. Shipping was on time and not too costly except it was for something that is worthless as an actual bingo chip. I rate this as a one star which is generous but there was not a quarter of a star which represents the quarter size of a chip sent as a bingo chip.
Date of experience: March 20, 2017
On April 2, I placed an order with Christianbook.com over the phone. The lady was very friendly and professional, making sure I got the lowest price on each book. She said my order would arrive within one to two weeks, as it was coming from MA to CA, via FedEx, and would come in one box. I tracked it daily on my FedEx App, and it came today on Sunday, April 11. The driver ran up to my door with a big smile, handing me the box and wishing me a good day. The box was sturdy and attractive, with the Christianbook.com logo on it. It was properly packed so the books wouldn't shift around, and the new books were in perfect condition. Other than the time it took to ship my order, I would rate Christianbook.com with five stars and would feel comfortable ordering from them again.
Tip for consumers:
To ignore the bad reviews. I have ordered books from Christianbook.com before and have always been happy
Products used:
All three books.
Date of experience: April 11, 2021
I bought their Pewter Comfort Angel Chimes as a gift 10 days ago and I still haven't received them but was charged upon placing the order. I checked on the status last week and it wasn't sent. I just checked on the order status and again, still not sent. I called to follow up with their customer service only to find out that it was on back order until August 4th. It's a good thing that I called. Because of this, I've missed out on the appropriate window of time to give this gift to a friend who's mother passed. So disappointed that I wasn't given the heads up when I ordered it or when they found out it wasn't in stock. They're still selling it without stating that it's out of stock.
Date of experience: July 9, 2018
I order a package of 10 pamphlets. Only received 1 pamphlet. Got charged for package of 10. When I called to get a refund the employee couldn't figure what I was owed. I had to do it for her. I was getting cheated out of several dollars. Got the refund and then she didn't add back the shipping. It was a pain explaining to them. Finally got my full refund.
Date of experience: September 16, 2020
I have made several purchases from them in the past my bibles have always been beautiful and although ive ordered some blemished item the clearly state that and make sure you know what your getting an honest to God christain booksotre onlie Thanks
Date of experience: June 24, 2020
I had to start homeschooling unexpectedly. My daughter's school didn't offer any remote learning. I ordered an entire ACE curriculum at the beginning of October. A lot of my order came through Fedex and I got it quickly. Then they decided during the holidays to ship my remaining order through usps... which has been in the land of usps for almost 2 weeks with zero update. So now my daughter is way behind in a subject. I don't understand why they wouldn't use common sense and send through Fedex again. Why choose the most backed up carrier around Christmas/Covid time? Especially after they assured me they would be using Fedex for everything due to this. With the amount I paid I am not very satisfied.
Date of experience: December 22, 2020
I ordered an in stock item. A few days later I was told the item was out of stock and back ordered.
I sent a complaint because although other sites had the product when I placed my order they were now either out of store or had a significant price increase.
They responded they were canceling my back order. I did not request this and sent them another complaint. Their response, you must place a new order. (Wow, and pay more!)
Dont trust this site. Yes, I am a Christian and think this vendor is masquerading under the title of Christian.
Date of experience: July 12, 2020
I have no idea if their products are good or bad. I tried 3x to establish a tax exemption for the church organization I was ordering for. I submitted the church's state issued tax exempt certificate which they denied twice. I then filled out a one-time tax exempt form which they again denied because I only listed their business name on the form and failed to list their business address. I placed my order with a different company and had no problem getting a tax exempt status with what I had originally submitted to this company.
Tip for consumers:
If you need a tax exempt status, find a company other than this one to order from.
Date of experience: February 9, 2021
It's been 20 days since I placed my order, and still have yet to receive. The Bible I ordered is the only thing my son asked for, for Christmas. It's been shipped, however shipping continues to get delayed. It's December 23rd, and I may not have it in time for Christmas. This is not ok.
Date of experience: December 23, 2019
Leading seller of Christian books, Bibles, gifts, homeschool products, church supplies, DVDs, toys and more. Everything Christian for Less for over 35 years.