ChristianBook

I order some multiple items and paid for the expedite delivery. I was supposed to get the items deliver on 6/15 and when I call the company they decided to jump my order and told me that I will get my order 4 days later than expected. I told the lady that I paid expedite and she said that they couldn't do nothing that if I want I can decline the delivery or she can send me a shipping label.

At that moment I understood that I made the worst decision of ordering with this company. If I can recommend you. Do not purchase from this company. Your business is not important to them and their management don't care about you business. I even sent them an email to contact me to my personal email and I am still waiting for a respond. That tells you how important is for them.

I bought 3 Make A Plate kits for my grandchildren for Christmas. I was willing to pay $21.95 per plate, though advertised for less elsewhere, to avoid future charges for my children. To send 3 Make A Plate kits, when tax, shipping and handling were included, was $81.47. Yes, $81.47 for 3 plastic plates. But wait, we're not done yet! NO ADDITIONAL CHARGES WERE MENTIONED, but when my daughter went to send in the completed sheet for the product, she was told that 3 of the 6 offered options were not available, including a water bottle her 6 year old was very excited about. She was also told that EACH OF THE 3 PLATES would cost her $11.90 in shipping. So now we're up to $117.17 for 3 plastic plates. I spoke to Amy S. At Customer Service who said she was unaware of any prior issues with this product, in spite of the fact there are numerous customer reviews of this product with issues similar to mine. Incidentally, I also sent two of these kits to another daughter, who looked at the cost of shipping the drawings back and decided to throw the packets away rather than spend an additonal $11.90 per plate to return them. This was in addition to the $54.32 I had spent for the 2 plate kits. This process by Christianbooks.com is patently dishonest and borders on extortion.They may not be the makers of the product, but they promote it in all it's dishonesty, and deny any knowledge of issues with it inspite of numerous reviews detailing them.

I am sorry y'all have had a bad experience. I order from CB every couple of weeks and have for at least the last year or more, and while its true that a couple of times it has taken longer than expected to receive my items, I have always received everything ordered. Once or twice an item I have ordered has been back ordered and all I had to do was to log in to my account and cancel that particular item and I was refunded in a fairly expeditious manor.

The prices are actually the lowest that I have found thus far and I really appreciate their selection of marriage certificates (I am a wedding officiant and my couples love the many choices they have because of CB wonderful selection, TY CB!), among other things.

Thanks CB, I truly do appreciate you and am glad to have found you!

Sincerely,

April G (Keaco5)

We bought the Barron's regents review books and paid 8 dollars extra for the books to be delivered in one week but the books were never delivered and on the 8th day we looked ad our order and it said that it was out of stock and that we had to backorder it. I was very dissatisfied with their service because I was really looking forward to getting the books early to study for my tests.

They stuffed $210 worth of merchandise in 1 Box & a single item ($30) was shipped separately. There was air filled bags on top & underneath, in the big package, but none on the sides & were therefore, sliding back n forth & all around being banged ALL Up!

The paperback school work's edges were even torn & ripping back. However, I'm most upset about the way the Hardback BIBLE was treated with NO Care or concern! It is dented HORRIBLY!

I should not have had to pay SO much for Brand New merchandise only to receive items that look Worn Out & Used, & that are Torn in places...

Get it together, PLEASE CARE!

* Posted as many pictures as it would allow me
There are MANY more!

After my bank declined the transaction, the company continued to charge my card until it was processed. The book was then sent to the wrong address ( my billing address) when I called to get assistance, the CSR " Julian" explained that it was my fault and I should double check next time.

I used to order from here and never had an issue. I don't know if they've changed management/ownership/etc, but my last order was ridiculous. I ordered 11/30/18 and everything was available. (Which was good because some items were Christmas presents). I received one partial box and then that's when things magically became back ordered. It was one item here, one there that came. Many of my "presents" after Christmas. Had I been told before, I wouldn't have continued the order. You're probably wondering why I'm writing this review so late. One of my items is STILL ON BACKORDER! NINE MONTHS ON BACKORDER! I finally just emailed and said forget it. Got the usual canned response from customer service. Doesn't make me want to order again. I MIGHT give them a second chance because I do like their products but anyone ordering keep that in the back of your mind that you might never get your item or get it on time. The only good was I wasn't charged.

If you purchase an item from them, they will do a monthly charge of 15$ from your checking account without your knowledge. You have to cancel your discount, but first they take your money.

Christian Books.com has completely unethical customer service. People who pick up the phone have no respect for customers and are extremely rude. I placed 50 copies of training materials on early Monday and paid extra for two days' shipment. After the order was set, I called to confirm everything was correct, and the guaranteed shipment after two days would be Wednesday. After two days, I received an email stating that 30 copies of my order had partially shipped and the rest 20 copies will be deliver on July 4 (i. E., after three weeks.). I called and spoke to a person named Chris, a person of extreme disregard for customer service. Chris declined to return the extra payment I have made for the expedited shipment. He said the two-day expedite shipment starts when the order has shipped, NOT the date the order has been placed. I had never heard of such expedited delivery before. My order was for Sunday School teachers' training over the weekend. Chris said you could cancel the order and go elsewhere if you want. I had never had such disrespectful customer service, which was very disappointing.

Service was speedy and efficient. Books were in fabulous condition and will certainly be something I treasure.

I placed an order which was in stock (resurrection eggs) for Easter. FIVE DAYS LATER and too late to order something else for the kids to arrive in time for Easter, I received an email that the item was no longer in stock and unavailable... I would advise people to stay away from this site and order elsewhere. Can I post 0 stars?

Be careful shopping in this site. You may unwittingly get enrolled in a rewards program that will charge you 14.95 a month. In my opinion, this is a total scam. Buyer Beware!

I purchased The Amplified Version ( of The BIBLE) but, when I received THE "WORD", while checking ( my new? BOOK), I was surprised that the first pages(s) were a little torn! So, I submitted that problem to The Company & I received my quick response & my Blest report: Another BIBLE will be given 2 me, free of cost but! No need of returning The other BIBLE ( slightly distorted) to The Company... yeah! &! I received my new BIBLE on my BirthDay! (05.24.1951)... Praise! THE " LORD"!

Currently I'm getting spam emails from Christianbook.com every day. I did not sign up with them for emails. May I say, this is not a Christian way to treat people.

I ordered a single bible last AUGUST and its past 2 months now and STILL NO ORDER ARRIVED! They didn't provided a tracking number for my order. How can that be possible?! I even emailed the customer service and they told me to wait 7weeks for the replacement are you f#<%ing kidding me?! All they want to do is lure the customers into big discounts and after you swipe your credit then bye bye!

DO NOT BUY ANY SOUND TRACKS FROM THIS SITE! YOU CAN ONLY DOWNLOAD THE SONG ONCE AND IT CAN NEVER BE DOWNLOADED AGAIN! YOU LOST IT, WELL SUCKS FOR YOU. THAT'S NOT EVEN THE WORSE! WHEN I DOWNLOADED THE SONG, I GOT A INSTALLER INSTEAD OF A SONG! Sorry about the caps lock, I just wanted to let you know I'm disappointment in this site. Never buy a sound track here again. GOODBYE!

I purchased a song, however, it took two download purchases (even though price was minimal). So I contacted them to let them know of the situation & possible credit (LOL). BUT USER BEWARE - BEFORE GIVING THEM YOUR PERSONAL EMAIL, THEY SHARE, SELL & RENT IT AND YOUR MAILBOX WILL FILL UP. WITH SPAM. AND... Your PO BOX will start to. Recrivr catalogs!
DONT USE THIS SITE!

I live in Canada and I have been ordering from this company for a few years now and I am very happy. The arrival of my merchandise was fast and I haven't had any issues with anything that I purchase

I received a fraudulent charge on my credit card this morning. They do not require 3 digit verification and my name wasn't even on the order, clearly zip code did not match my billing. WHAT DOES THIS TELL YOU? ENTIRELY TOO EASY for someone to wreck your credit! I have had to freeze the card, will have to call the bank and have forms filled out the get the shipping address this order was going to, dispute the charge and file a police report because they have LOOSE BILLING PRACTICES, CAUTION CAUTION CAUTION

I ordered an item as a Christmas present, and they were out of stock, so they put it on backorder. I was a little upset, but I decided to deal with it because it said the expected arrival was only a month later. A month passed, and I got another email saying it was on backorder. This continued for SIX $#*!ING MONTHS before I finally emailed them telling them to just cancel the stupid order.

The mess I find myself in is the delivery service ChristianBook insists on using when offering free delivery with a purchase of $35.00. They make it sound so good when in reality the delivery service of USPS benefits them not the consumer. I called again for the second incident, this has happened once before. They told me to wait, again. I was told that I could pay for FedEx or UPS if I didn't not want to use USPS. Now how is that a benefit to the consumer? They offer free delivery with a purchase of $35.00, but they don't tell you that if you want a secure manner of delivery you have to pay for it. How is that free delivery only if you choose what they want you to choose. Let's face it, snail mail in the USA is horrible. I most likely won't order from them for a long while unless they truly offer free delivery across the board where we can have a much better method of having our deliveries delivered to us and not have to pay extra to use FedEx or UPS. Shouldn't the consumer feel secure with their purchase deliveries. They are not giving us the orders for free. I do have proof of purchase and I can send an email to proof I have made a definite purchase.

Found this site. Placed order for music books, then read reviews and was so scared. GREAT experience!

I ordered magnetic whiteboards that had an excellent rating, but they were extremely thin, made from cheap cardboard material. They wouldn't erase cleanly even within seconds of using a dry erase marker. They were horrible. This site stipulates that returns be mailed through the US postal service which was extremely expensive. I had only opened the plastic on one whiteboard and didn't return it because it was also stipulated that only unopened merchandise can be returned. The one whiteboard that I kept is filled with now filled with air and warped. I returned the other 6 boards with the same packaging in which they had been shipped. The company only refunded 2/3 of my money because they said that a restocking fee had been charged because either the merchandise was returned in an unsalable condition or the return was made past the 30 day return period. I had returned the order within a day or two of its arrival so it had to be the former. I will never order anything from this company again. They sell Christian products, but they don't seem very Christian to me.