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ChristianBook

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Overview

ChristianBook has a rating of 1.9 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ChristianBook most frequently mention customer service, credit card, and rewards program problems. ChristianBook ranks 87th among Christian sites.

  • Service
    41
  • Value
    35
  • Shipping
    39
  • Returns
    22
  • Quality
    30

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Positive reviews (last 12 months): 16.7%
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Reviews (147)

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customer service (35)
Thumbnail of user shannap3
Mississippi
1 review
2 helpful votes
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August 10th, 2017

So I got to be honest. Last year 2016/17 school year was our first year to order school curriculum through Christian book. I order 2 of my children's work curriculum from them and my other through Abeka. So anyways I was instantly attracted to Christian book because of their low pricing. When you have 3 kids homeschooling you will try to save a penny anyway that you can. Schooling is expensive. So I ordered through them. It was a nightmare. I had all kind of books on backorder, I got wrong books, just all sorts of things. But I will say one thing, no matter what the problem was they were good to me. They would resend out what I needed free shipping. So anyways I didn't plan on reordering though them this school year but budget was tight which left me no option so I reordered this school year. I don't know what changed from last year to this year but this year was absolutely incredible! They did outstanding. Everything came in 2 boxes unlike last year which was like 10 lol. I'm so pleased with Christian book and honestly for the price who can really complain! I save like 600-700 dollars a year on curriculum and they are always quick to fix any mistakes they make! We will continue to order through Christian book!

Date of experience: August 10, 2017

Thumbnail of user franklins67
Pennsylvania
1 review
2 helpful votes
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December 12th, 2020

We'd ordered from them several times in the past, totaling hundreds and hundreds of dollars. Stuff had arrived in less than stellar condition, but we never complained. Stuff arrived late, but we never complained. This past August we placed an order for over $250. They took the money, then we got notices until almost November that it was back ordered. Then when it came in, they took the money again. Somehow they did something to show they only took the money once when the order came in. I called to say they took it twice. "No, sir, we're showing we only took it once." "No, I assure you 100% that you took it twice. I've keep my own bank records for over 15 years, to the cent, and I am telling you that you most definitely took it twice." "Oh, well, you need to call your bank then. That's on them. We only took it once." Way to call a loyal customer a liar and pass the buck off to another entity. I'll try shoving a wet noodle up a bobcat's rearend while in a phone booth, before I'll even buy one sheet of toilet paper from this "Christian" organization again.

Date of experience: December 12, 2020

Thumbnail of user elizabethc2053
Georgia
1 review
2 helpful votes
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December 17th, 2021

I trusted this business to get my books to me on time, but it didn't happen. Thank you "Christian"books for ruining our Christmas.

Date of experience: December 17, 2021

Thumbnail of user sarahd1047
Arizona
1 review
0 helpful votes
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March 9th, 2021

Ideas from every Avenue. My son has anxiety, ptsd, and adhd. So it has helped in so many ways to break up the days to learn more. He is learning to be stronger, learning better how to be aware and to socialize. Luckily, he has gotten into homeschooling groups to help although this year has been a tough time. Pray it gets better. Christianbook helps my son and I the last 10 years for him and my self 16 when I was diagnosed with epilepsy. I had to step back up with reading and writing because of how bad my seizures had gotten. I as a result had my leaf hippocampus removed. It was found dead from how bad the gran mal seizures got. Now I get the starting spells. I feel them. Sometimes I am so bad and don't know and some I am aware. But I take the medicine which now is a 50/50 of working. I have a VNS put in it helps minimal but goes more harm to my esofagas. So they are trying to fight insurance for a RNS to help calm the seizures more. Once these virus shoots are done we need to pray things get better.

Tip for consumers:
You can get all your homeschooling work all in one place and also find things to help yourself.

Products used:
Homeschooling and all christian item. Wonderful on books.

Service
Value
Shipping
Returns
Quality

Date of experience: March 9, 2021

Thumbnail of user ruthnsams
Virginia
1 review
1 helpful vote
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August 7th, 2014

RODEO HERO by Shannon Taylor Vannatter---I do not know the proper words to tell you how wonderful "Rodeo Hero" by Shannon Taylor Vannatter is. It will touch your heart and soul like no other book has ever done. Kendra, as a new Christian, was struggling with a promiscuous past, while Stetson, firmly believed in waiting for marriage, was having trouble forgiving her as Jesus had forgiven her. 2 Corinthians 5:17 "Therefore if any man be IN Christ, he is a NEW creature; old things are passed away; behold ALL things are become NEW." Shannon has indeed done a remarkable job in writing about "secondary virginity" as she so lovingly explains once you become a Christian, God does not see your past sins anymore, as they are covered by the Blood of Jesus. Have you, or anyone you know, ever had this problem? If so, let me please recommend this book and even if not, I still highly recommend "Rodeo Hero" for the wonderful inspiring message, the very sweet story of love and a beautiful ending. It is definitely a book to put on your "to read" list. God bless you, Shannon, I feel so honored to have read this book and to be able to let others know how great it is. Looking forward to reading more of your work.

Date of experience: August 7, 2014

Thumbnail of user christinac697
Canada
1 review
2 helpful votes
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February 18th, 2021

We are thankful for this website. I just wish I could get free shipping to Canada where I live! Oh well. :)

Tip for consumers:
Ask if you aren’t sure. Their customer service is great!

Products used:
Books and miscellaneous products

Service
Value
Shipping
Returns

Date of experience: February 16, 2021

Thumbnail of user joels1
Colorado
4 reviews
6 helpful votes
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January 7th, 2010

Has a huge selection and great deals. I have made multiple purchases and am very pleased with their products and service.

Date of experience: January 7, 2010

Thumbnail of user davidh1790
California
2 reviews
5 helpful votes
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June 9th, 2019

Order a small piece and it took almost 2 weeks to receive.we actually forgot that we ordered it. When it came it was damaged.

Date of experience: June 9, 2019

Thumbnail of user paulinep89
Tennessee
1 review
2 helpful votes
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January 30th, 2021

Love Christian Book! They are the very best place to get quality Christian products at incredible prices! And, they aim to please!

Tip for consumers:
They are awesome!!

Products used:
Books, Bibles, Sunday School books for my class (many times over!), children’s products, dvds, Adventures in Odyssey, Bible promise boxes, etc, etc. Have bought from them for decades. Always, always pleased!!

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Value
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Returns
Quality

Date of experience: January 29, 2021

Thumbnail of user jimm972
Texas
1 review
6 helpful votes
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November 29th, 2015

I bought an inexpensive item for a birthday gift and paid three times the cost of the item for "2nd day air UPS" delivery. It never came.

Date of experience: November 29, 2015

Thumbnail of user jeanj173
Ohio
2 reviews
0 helpful votes
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July 18th, 2020

I have used Christianbook for years and have always been satisfied. I ordered some items for myself and some as giveaways for a conference.

Date of experience: July 17, 2020

Thumbnail of user jonj84
Idaho
1 review
2 helpful votes
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March 19th, 2019

Don't waste your money as they stole mine. Very unhappy. Don't waste your money as they stole mine. Very unhappy.

Date of experience: March 19, 2019

Thumbnail of user ac875
Georgia
1 review
4 helpful votes
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September 10th, 2020

August 23. Still waiting. 3 confirmations. Now confirmation states Pending. Not a reliable company. Filing complaint

Date of experience: September 10, 2020

Thumbnail of user elizabetht741
Iowa
1 review
3 helpful votes
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March 10th, 2021
Verified purchase

I have shopped with Christianbook several times in the past including one with a hiccup that was fixed. This past order through has made it my last. I ordered Bibles for my shop on Jan 14th this year. I had ordered gray linen cloth bound Bibles. A week or so later they arrived but were the wrong Bibles; hardcover, tan, and smooth. I contacted Customer service and they sent a refund label and a new shipment of Bibles. Again, they were the wrong ones. I called customer service this time to straighten things around and was told the right ones would be shipped right away and that the SKU labels were wrong in warehouse. A week later I got an email that they looked into the mixup and saw that the pictures on the listing were for the wrong cover of Bibles and said it was their mistake, but they would not be sending the Bibles that were pictured in the listing and told me if I wanted the correct ones I would need to pay more. I declined as I had already spent my budget for Bibles and could not spend more. I sent back the boxes of incorrect Bibles for a refund. A few weeks passed and I emailed as my tracking showed the Bibles had been returned and I still didn't have the return to my bank account. I was told if I provided tracking numbers they would refund the money right away without processing the books. I sent tracking numbers and was then told they could not process the return until the Bibles had been processed and that it could take 2+ weeks to even get to them. So here we are, nearly 2 months later and the return still has not hit my bank account. Normally I let these things slide because I know how hectic things can get but I was told one thing and then another and the issues with the Bibles wasn't even my fault.

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Quality

Date of experience: March 10, 2021

Thumbnail of user richardk1902
Arizona
1 review
3 helpful votes
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February 9th, 2022

Not sure how the hell this so-called "christian" company got my email, but the $#*!ters have been spamming my email like crazy. WTF?

Service
Value
Shipping
Returns
Quality

Date of experience: February 9, 2022

Thumbnail of user debbieg75
Canada
1 review
1 helpful vote
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June 7th, 2017

I have bought numerous items from this site; 2 bibles in the past 2 years, and recently a larger order for gifts.

I believe they have good prices, it seems most of their items are at discounted prices.
For the bibles I purchased, I always add an imprint which makes it more personal.[this is why I ordered my bibles here -] I love that this website has such a large selection of items. It is good, but also time consuming to scroll through if you don't know what you're looking for.

I think the shipping costs are reasonable when ordering within a certain price point[ I live in Canada so there's the exchange rate to factor in with the total costs -- for someone in the USA or with a currency stronger than the US dollar, it is worth it no matter what]. I received my items within 5 business days when the site lets us know it would be between 2 to 6 days business days.

Within my most recent purchase of gifts; I ordered a few mugs. The pictures werent revealing enough for me to know exactly what I would be getting. For one of the mugs it was beautiful, but I didnt feel comfortable with the design and sayings on it. I called them [they even open really late -til 11pm eastern on a week day. Thats a blessing] to let them know that i'd like to return this item and purchase something else. I did not want to pay shipping to return it. As I spoke to the lady on the phone she was kind and told me I could receive a credit from the mug I purchased, on my new order and I wouldn't need to return the mug. This was really a blessing from God. I am glad I don't have to go through that ordeal. I ordered a book instead and a bookmark and will be awaiting these items.

Tip for consumers:
It's good to read the reviews and ask questions before you buy the items.

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Value
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Returns
Quality

Date of experience: June 6, 2017

Thumbnail of user cathya
Utah
1 review
6 helpful votes
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October 20th, 2009

I am a new to homeschooling and found this site to be great to look at the different curriculums available. It's website was user-friendly and easy to maneuver through. That's where it stops. Being new at homeschooling, it is difficult to sift through the many curriculums available and to find the proper fit for your child. Like many newbies, I continued what my child used in her private school. When I received the items, I called multiple times to question returns on the curriculum kits, since I already had the student workbooks. I returned several kits initially and was refunded for each individual item. Well, as you progress with homeschooling, you find what works and what doesn't. My child didn't care for traditional methods of schooling, therefore I called again and questioned the return of these items, only to receive reassurance. All of these items were returned within 30 days. Yet, the following 2 other returns on these kits were charged an additional restocking fee. When I squawked, I was told I was suppose to know from the first time that it was a courtesy refund and it wasn't allowed a consecutive time. How is a consumer suppose to know if not warned the first time to beware of buying kits! Especially when the 3 other customer reps that was spoken to, failed to mention that a restocking fee was going to occur. Whatever happened to the saying that the customer is always right? Especially with a CHRISTIAN bookstore? Now I know why the homeschooling books recommend Rainbow Resource Center and fail to mention Christianbook.com. Only if the owners know how their customer service dept conducts themselves!

Date of experience: October 20, 2009

Thumbnail of user as1697
Pennsylvania
6 reviews
12 helpful votes
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May 4th, 2015

Very happy with products, service and shipping. I will definitely order from them again :)

Date of experience: May 4, 2015

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Leading seller of Christian books, Bibles, gifts, homeschool products, church supplies, DVDs, toys and more. Everything Christian for Less for over 35 years.

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