Christopher&Banks

Would not purchase slacks anywhere else. Quality that lasts. Good sales at the end of each season. Colors are vibrant. I am always complimented when I wear their clothes. Good reward program. Robot calls to apprise me of upcoming promotions.

If you order a clearance item -which conveniently is labeled 'all sales final' your order will be shipped slower than you can even imagine. They don't care do get it to you in a timely manner because they know you can't send it back. Ridiculous length of time to get my order... placed order on 12/9. Still haven't received on 12/22. No excuse. Will not purchase from this company again.

I've shopped C & B stores in many locations for years! As a matter of fact, I had just placed an order when I heard the sad news. I've always been satisfied with the quality and sizing of their clothes. I've never had a problem returning on-line our bases to any store. Staff were always friendly and helpful. My closet is full of C & B clothing. I'm so sad they're closing. I intend to continue on-line purchases as long as available. Sending my best wishes to all employees. I'm sure it's sad for them as well.

I had ordered two blouses from them and only one fit. Unfortunately, I have health issues that prevented me from returning one top within 30 days. I contacted customer service and even though I was only one week out they would not allow it. I requested to speak with a supervisor and they said their on a call, I said I'll wait. She said she didn't know how long it would take but would have the supervisor call me back. I asked will it be today? They said yes, 5 days later I'm still waiting. I loved the stores, but not mail order. They have lost this customer due to customer service.

Quality, style, and fit of clothes is excellent; however, customer service not so. I needed a lot of help ordering a top. Initially the customer service agent was very helpful, but when my need exceeded her patience, it appeared she hung up on me. I ended up making an error with the item I ordered and now will have to return it. I am in my late 70s and not at all comfortable ordering on line. I wish this agent could have been more helpful.

Michelle and Linda are true professionals. They greet customers and make them feel welcome, offering to help in any way they can. Going into the store and being greeted by name makes you feel like a valued customer. The Midland store is one of your best.

I have a small $25.00 gift card from the original Christopher and Banks. When they changed hands they would not honor previous gift cards. Let's think about this for a minute. I do not buy from them anymore. Haven't for over a year because I have the gift card to remind me that even though they are a different owner they chose to keep the name and stock of the previous owner, everything except to honor the gift cards. Truly a poor business decision. My friend in the same situation stopped buying from them also. Who knows how many others there are of us. Good luck Christopher and Banks!

I ordered two pairs of pants and returned them. They charged me $7.95 to return them and as of today 10-4-22, I have not received my refund. I have contacted them several times with the same old lip service.
Purchased on 5-27-22.

In the past year, I have bought many things from Christopher & Banks. The original pricing on items can be high, but there has ALWAYS been great sales/deals, so the prices are actually great. The clothes are high quality. I have been very happy with what I have ordered. Some of the clothes I bought ran big, and the return policy is excellent ( I think it's 90 days). I was even able to return some items where the tag was removed. Excellent customer service. The employees I have talked to are extremely nice. Love them :)

Ordered 3 medium mock sleeveless shirts and received 1 XL and 2 smalls. Called customer service and will be sent a shipping label to return and also reordered 3 more medium shirts and was told total was $16 and some change. Received order today and was again sent 1 XL and 2 smalls and was charged $27 and some change. I have shopped at C&B for years but will return items and probably not reorder. So disappointed!

I could not access the site for Tell us, but I do want to let you know that our C& B store in GF, ND has the best service and selection. The girls there are all very welcoming and helpful! I order a lot online now because of the pandemic, but I still visit the store because of the nice associates working there! Also your nice selection of products! Kelly was the one to give me my last excellent service and helpful suggestions, but all of the girls are great!

I love the quality of their clothes. I think they are overpriced but I can usually find things I like easier than in any other stores. Disappointed though that they closed my local store so I have to go online or drive quite a distance to get to the store.

Christopher and Banks's clothing is not only overpriced for what it is (average quality casual wear), but their advertising practices are deceptive. They constantly send you coupons that are practically useless (even the sales clerk at the Davenport store agreed with me), they have "special purchase items" that force you to buy two of something to get a decent price (for example two long sleeved tees for $30, or $27 each if you only need one) and racks and racks of sale clothing with no markdowns - you have to take it to the register to find the price. And don't expect these clothes to last for more than a season - they won't.

I returned an order to C&B on 9/7/2023, credit still it issued as of 10/30/2023. After numerous phone calls, I still cannot speak to a supervisor nor receive credit for a return. This company is failing quickly! I would never recommend this company to anyone.

Rather Confused.: Two weeks before Christmas, I and perhaps 2 other customers were in the Christopher Bank's store in Chambersburg. I was looking at the clothing on the wall. I did not realize that 2 employees were behind me and one shoved me aside so that she can hang merchandise up. As I made eye contact with the second employee who I read her lips which she said Hi? Needless to say, I left the store with no purchases and dissatisfied. I do have a disability which is not notable and if someone spoke to me. Like " excuse me please " I would not have heard. A tap on the shoulder or arm may have been a better approach.

I've been trying to return to items that did not fit. After contacting them by phone, I was told I would receive a UPS return lable. First time I never received it. Second time I received a lable from UPS with ominous instructions. Sizing is an issue for me. One to large and one too small. This will be my last order.

June10,2022 returned two items. Approximately 4 weeks later I received a refund for one of the items and charged a return shipping fee (which was expected). I have now called 3 times to get an update on the rest of my refund. Each time I have been told it is a software issue and they can't process the refund for the second item. I think this is a load of crap.

Supposedly this issue was moved to a supervisor BUT I have yet to receive any follow up from someone at Christopher and Banks. I have been a customer for over 15 years. If they plan to stay in business they need to do better! I will not be purchasing anything from them again.

I ordered 3 items on March 27th for vacation. As of today, April 17th they still haven't even been pulled to be shipped. RIDICULOUS! I ordered these for a reason. I have called numerous times only to be strung along... "Oh, it will ship (this past) Wednesday. You will have it by Friday, (yesterday). We are moving warehouses and got behind. We will have it caught up by the end of the month. That is not my problem. Hire people if necessary. Aren't a lot of people out of work. While I like their clothes, if they don't get their act together soon, they will be one more retailer OUT OF BUSINESS!

The selection here has gone the way of lowly discount stores. I can find better selection at Walmart! There are no colorful capris, only dark colors and denim. The tops look like something my grandmother would wear and I'm no youngster. What happened to the great buyers you once had when the brick and mortar stores were open. The unique clothes are gone and this is no longer a go to store for me. Sorry to see you go.

5-7 business days was plenty of time from 11/28 to be delivered before we left for 6mos. CB delayed fulfillment and UPS left sitting in IL for 3 days more. CB customer service refused any help. Purchsed specifically for this extended trip. Now will not be delivered in time and must have someone come pickup fom front steps. Bad business practices.

I will never order from Christopher Banks again. They charged me 3x's on one item and 2x's on another.
I have loved them but am done with them now. I don't even want to give them one star at this point.

I have been a loyal CJB customers for many years, but have had my first bad experience. I purchased the black, gold, and white Plaid Popover Blouse, Item # **************. I washed it and hung it out to dry (I always wash clothing before I wear it). The first time I wore it, it snagged on everything; I was determined to be more careful in the future. The second time I wore it, it pilled under the arms and up and down the side - I have never had anything from CJB with such poor quality material. When I called for help, they told me that because I had washed it, nothing could be done. I am very disappointed in the customer service - I'll bet I'm not the only one having trouble with this blouse.

When returning an item & on your credit card statement doesn"t show Christopher Banks has ShopHQ. Hummm... plus Christopher & Banks does not indicate there is a charge returning an item.
I will NEVER shop here again!