Overview
Chrono24 has a rating of 4.7 stars from 2,692 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
Chrono24 is a really good source. Transactions are fast and communication is great. The only concern I have is was charged for shipping from the seller then a week later by the courier. I was charged twice for shipping.
I had to call Chrono24 due to the fact that my credit card wouldn't go through. The gentleman who answered the phone was courteous and quick to solve the problem. The purchase process and watch I eventually received were both outstanding. I'd purchase from this site again.
Simply put, I feel safe buying through Chronos24, It's great to know that the money is protected in the escrow account until the item is delivered. The inventory is incredible and prices are extremely competitive.
Felt like I could order from a professional seller in Japan worry-free because of the escrow program. Had a really seamless experience getting the watch I wanted for an excellent price!
I purchased a watch from a dealer on Chrono24 and the whole experience was seamless. I got my watch on time and as advertised. Chrono24 kept me up to date on the status of my order, and the order was processed with no issues.
Purchased new watch but manual was missing upon receipt. Item shipped from Belgium but a card inside package stated that it was purchased from New York. A bit misleading as to whether item is really new.
I've purchased 2 watches through Chrono24, and both times ended in very positive experiences. Both watches were just in excellent condition and shipping was quick. Thank you Chrono24 staff, and sellers.
C24 collected tax on my order, but the international shipper asked for additional unexpected import duties that went well beyond my expectation. The watch was also damaged during shipping and required local repair. I would have assumed C24 would have helped resolve the repair with shipping insurance, but they mostly washed their hands of it. Reversing the transaction would have caused me to incur significant fees, which C24 was quick to point out. It would have been nice to have additional information from c24 that the purchase would lead to additional import fees, and that trying to unwind this international transaction would be costly for me as well. I might have opted for a domestic seller instead. I have no complaints against the international seller, in fact I mostly have empathy for them. C24 on the other hand seemed like a disinterested middleman collecting a fee for no real service in this transaction.
Chrono 24 was overall good to work with. I was dismayed though by the unexpected charges that I had to pay (sales fees, customs duties, etc), some of which may or may not have been associated with Chrono24. I'm pleased with the watch that I did get but would carefully consider making a future purchase because of the fees beyond the purchase price that I had to pay.
While the buying process went well, the shipment was not. In my opinion, the customer should be informed prior to the sale that there may be an import fee at the destination country. My shipment was held up in U.S. Customs for days until my social security number was obtained (something I hadn't expected and don't like divulging) and the import fee paid. The process was very frustrating.
Unfortunately, the Chrono24 reps were not especially helpful, failing to return my calls on at least two occasions. During the buying period, however, my calls were returned promptly.
In the end, I did receive a beautiful watch at a good price - purchased through a very professional and reputable dealer, Fabel-Time in Berlin.
Dear Thomas,
Thank you for your feedback. We regret to hear that you had a poor experience on Chrono24. When you initially submit an offer request to a seller, you are informed in the Offer Summary that customs duties and taxes may be applicable to your order. This amount is not added to your order price, but instead billed by the shipping courier if you are purchasing a watch outside of your country.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tim,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Customs regulations apply to the international purchase of goods from outside of your economic zone. This may include taxes and other fees. For example, the importing country may charge import sales taxes and additional customs duties.
We make sure to alert the buyer about these potential additional costs in the cost summary before they submit their order.
Please note that neither Chrono24 nor the seller can assume these costs nor calculate them in advance. Unfortunately, Chrono24 has no influence over these matters, as they are government regulations.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team