Chrono24 has a rating of 4.7 stars from 2,945 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
Love the ability to see all brands, types, sizes and shapes of the watches. Easy access and search functions and so far, very reputable dealers! Love the ease of the app as well.
I WAS IGNORED BY THEIR SUPPORT TEAM AFTER A DEALER (Philipp Jäger) RIPPED ME OFF.
THE DEALER SENT ME THE INCORRECT WARRANTY CARD WITH THE SERIAL NUMBER FROM ANOTHER WATCH AND NOW I CANNOT FIX IT UNDER WARRANTY
Chrono provided assistance during the entire buying process. Even when I decided to cancel my purchase, both Chrono and the dealer took care of all the details. They are the best!
I just got home from several days working and I received the Breitling watch in general very good condition but when I tried to set the current time, the crown literally stayed in my hand, it just came off, I took it to the Breitling repair center to replace the broken part inside, it might be ready in a few days, thanks
This was a simple process and gave me the opportunity to look at several options. Am extremely happy with my purchase.
The vendor didn't respect our agreement about the invoice and also one strap inside the watch's box was broken.
The product and how the process is managed is incredibly good.
Buying a luxury watch can be intimidating but Chrono24 made it easy. The selection offeed is extensive and it is very simple to communicate with the vendors. I highly recommend Chrono24.
The purchasing process surpassed my expectations. Customer service was excellent and really appreciated that Chrono24 oversees and monitors the entire process.
Secure site - makes transaction painless and less worrisome. In another transaction, seller backed out. Christmas team was responsive and cancelled transaction.
Found this site searching the internet. Great prices for high quality products. Service and products are excellent as advertised.
After having the watch for a few days, I have found the movement is rough when turning the crown, there's a clinging sound when on the watch. I suspect something are loose in the movement.
Product came fast and exactlly as described.
The only issue was that the delivery company informed a wrong date of delivery which caused a small incovenience.
Everything else 5 stars
Secure, trustworthy, and most of all very easy to communicate and keep track of all things related to the transaction; seamless and intuitive online system to ensure all aspects are satisfied.
I'm glad with beautiful item. It is absolutely different and a very stylish watch.
It was a nice and easy deal with the seller. It also was a fast delivery item.
Thank you very much.
When I Order The Watch, Then After That Very Fast Approved My Order then bank in to the account and it will take 3 days to deliver the parcel its was very accurate and fast, I really appreciate that's is the good delivery service they do I really satisfied with the delivery Guy and I like the watch as Well Thank you so much for the Watch and I was really Satisfied with It to seller and Thank you for selling the watch to me!
Trusted site, trusted seller, the whole transaction was fantastic! I found the watch that i would like to buy as new.
Very pleased with the transaction.
First time I used Chrono24 and found the watch I was interested in purchasing. No issues with messaging with the dealer and the whole process was very seamless.
I recently purchased this watch from Watch Limit on Chrono24. The deal went, well, like clockwork! I was very pleased with the process and the watch I received.
I was very happy with this experience. All communication with the dealer was timely and professional, the escrow process was smooth, and the watch is beautiful and just as described.
The relationship with the seller was simple and direct. The watch arrived well packaged, intact, functional and the same as expected based on the announcement.
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.
Dear Renzo,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
On Chrono24, you are welcome to negotiate with the seller on what you would like to purchase the watch for. For orders that are being shipped from one country to another, sellers are also required to insure the package for the full value to avoid any issues with customs seizing the package for being inaccurately valued. This also provides you coverage in an instance where the watch may be lost in transit, allowing for the shipper or receiver to be reimbursed in case of being lost.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team