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Chrono24

Overview

Chrono24 has a rating of 4.7 stars from 2,945 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.

service
116
value
108
shipping
104
returns
51
quality
105
This company does not typically respond to reviews
How would you rate Chrono24?
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California
1 review
0 helpful votes
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Chrono Review
November 6, 2023

Love the ability to see all brands, types, sizes and shapes of the watches. Easy access and search functions and so far, very reputable dealers! Love the ease of the app as well.

Date of experience: November 6, 2023
Australia
1 review
15 helpful votes
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I WAS IGNORED BY THEIR SUPPORT TEAM AFTER A DEALER (Philipp Jäger) RIPPED ME OFF.
THE DEALER SENT ME THE INCORRECT WARRANTY CARD WITH THE SERIAL NUMBER FROM ANOTHER WATCH AND NOW I CANNOT FIX IT UNDER WARRANTY

Date of experience: March 22, 2017
Texas
1 review
0 helpful votes
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Professional
December 7, 2022

Chrono provided assistance during the entire buying process. Even when I decided to cancel my purchase, both Chrono and the dealer took care of all the details. They are the best!

Date of experience: December 7, 2022
Pennsylvania
1 review
0 helpful votes
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"70% satisfaction "
July 19, 2023

I just got home from several days working and I received the Breitling watch in general very good condition but when I tried to set the current time, the crown literally stayed in my hand, it just came off, I took it to the Breitling repair center to replace the broken part inside, it might be ready in a few days, thanks

Date of experience: July 19, 2023
Illinois
1 review
0 helpful votes
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Ease of use
June 13, 2024

This was a simple process and gave me the opportunity to look at several options. Am extremely happy with my purchase.

Date of experience: June 3, 2024
Cayman Islands
1 review
0 helpful votes
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The vendor didn't respect our agreement about the invoice and also one strap inside the watch's box was broken.
The product and how the process is managed is incredibly good.

Date of experience: November 1, 2020
Support-Team C. Chrono24 Rep
over a year old

Dear Renzo,

Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.

On Chrono24, you are welcome to negotiate with the seller on what you would like to purchase the watch for. For orders that are being shipped from one country to another, sellers are also required to insure the package for the full value to avoid any issues with customs seizing the package for being inaccurately valued. This also provides you coverage in an instance where the watch may be lost in transit, allowing for the shipper or receiver to be reimbursed in case of being lost.

Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.

Kind regards,
Your Chrono24 Team

Florida
1 review
0 helpful votes
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Buying a luxury watch can be intimidating but Chrono24 made it easy. The selection offeed is extensive and it is very simple to communicate with the vendors. I highly recommend Chrono24.

Date of experience: August 1, 2020
California
1 review
0 helpful votes
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Zenith Movado purchase
January 27, 2022

The purchasing process surpassed my expectations. Customer service was excellent and really appreciated that Chrono24 oversees and monitors the entire process.

Date of experience: January 27, 2022
Ukraine
3 reviews
0 helpful votes
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Great service
October 28, 2021

Secure site - makes transaction painless and less worrisome. In another transaction, seller backed out. Christmas team was responsive and cancelled transaction.

Date of experience: October 28, 2021
Texas
2 reviews
0 helpful votes
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Watch Purchase
May 9, 2024

Found this site searching the internet. Great prices for high quality products. Service and products are excellent as advertised.

Date of experience: April 29, 2024
Singapore
1 review
0 helpful votes
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Rolex explorer ii 16570
November 15, 2020

After having the watch for a few days, I have found the movement is rough when turning the crown, there's a clinging sound when on the watch. I suspect something are loose in the movement.

Date of experience: October 16, 2020
Portugal
1 review
0 helpful votes
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Fast and as described
August 13, 2020

Product came fast and exactlly as described.

The only issue was that the delivery company informed a wrong date of delivery which caused a small incovenience.
Everything else 5 stars

Date of experience: August 13, 2020
California
1 review
3 helpful votes
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Awesome
November 24, 2019

Secure, trustworthy, and most of all very easy to communicate and keep track of all things related to the transaction; seamless and intuitive online system to ensure all aspects are satisfied.

Date of experience: November 24, 2019
Portugal
2 reviews
0 helpful votes
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Great seven Friday!
August 23, 2020

I'm glad with beautiful item. It is absolutely different and a very stylish watch.
It was a nice and easy deal with the seller. It also was a fast delivery item.
Thank you very much.

Date of experience: August 23, 2020
Malaysia
1 review
0 helpful votes
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Very Accurate
September 18, 2020

When I Order The Watch, Then After That Very Fast Approved My Order then bank in to the account and it will take 3 days to deliver the parcel its was very accurate and fast, I really appreciate that's is the good delivery service they do I really satisfied with the delivery Guy and I like the watch as Well Thank you so much for the Watch and I was really Satisfied with It to seller and Thank you for selling the watch to me!

Date of experience: September 18, 2020
Greece
1 review
0 helpful votes
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Great experience with Chrono24
September 2, 2020

Trusted site, trusted seller, the whole transaction was fantastic! I found the watch that i would like to buy as new.
Very pleased with the transaction.

Date of experience: September 2, 2020
Florida
1 review
0 helpful votes
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Trustworthy site
September 5, 2022

First time I used Chrono24 and found the watch I was interested in purchasing. No issues with messaging with the dealer and the whole process was very seamless.

Date of experience: September 5, 2022
California
1 review
0 helpful votes
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Tudor BB Chrono panda dial
June 3, 2023

I recently purchased this watch from Watch Limit on Chrono24. The deal went, well, like clockwork! I was very pleased with the process and the watch I received.

Date of experience: June 3, 2023
Washington
1 review
0 helpful votes
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Excellent transaction
November 1, 2020

I was very happy with this experience. All communication with the dealer was timely and professional, the escrow process was smooth, and the watch is beautiful and just as described.

Date of experience: November 1, 2020
Italy
1 review
0 helpful votes
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The relationship with the seller was simple and direct. The watch arrived well packaged, intact, functional and the same as expected based on the announcement.

Date of experience: July 23, 2020