business logo of Chrono24

Chrono24

Overview

Chrono24 has a rating of 4.7 stars from 2,945 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.

service
116
value
108
shipping
104
returns
51
quality
105
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How would you rate Chrono24?
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GB
1 review
0 helpful votes
Follow Amilcare R.
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First time buyer with Chrono24; no clear information about the tax to pay on items Coming outside from European Union! Supposed to inform about the 20% tax to pay!

Date of experience: June 4, 2020
GB
1 review
21 helpful votes
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BEWARE OF THESE FRAUDULENT TRADERS! Everything went wrong e.g. dozens of emails unanswered, overcharged me, stated in wiring you must pay in (so thats what I organised) then at the last minute stated the only way to pay is in £ (at 1.10 rate not 1.14), seller lied on a few occasions and ignorant call centre staff gave stupid, illogical answers, watch is ten weeks overdue (Christmas long since passsed), sellers website faudently quoting incorrect deleivery times (missing Christmas by 4 weeks)... apparently Christmas came as an unexpected surprise to this German seller! Still await refund, simple questions asked more than six times... but no answer from Chrono24, asked to speak to someone who understands contract law or a Director but REFUSED that simple contact, Im about to start a fraudulent claim with MasterCard. So... AVOID AVOID AVOID

Date of experience: January 22, 2018
Florida
1 review
0 helpful votes
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Every transaction was okay. Once I cancelled a transaction and had to have an american account to get the money back.

For somebody who have not an american account, this is not easy to handle.

Date of experience: March 28, 2020
Florida
1 review
0 helpful votes
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1st Time Buying thru chrono24
October 7, 2023

I have over 30 watches and this was the 1st thru Chrono24, I was very impressed with the entire process. I will be buying from Chrono24 again and again!

Date of experience: October 7, 2023
New Jersey
1 review
0 helpful votes
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Good overall experience
April 21, 2022

First time using Chrono24 and I can say everything seems very easy. I like the overall transparency and quick response time from both Chrono24 and the dealer.

Date of experience: April 21, 2022
Texas
1 review
0 helpful votes
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Chrono24 Experience
March 29, 2022

I have been very satisfied with Chrono24. The site is very easy to use and the majority of my dealings have been extremely positive. I have recommended Chrono24 to several friends.

Date of experience: March 29, 2022
Germany
1 review
0 helpful votes
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Perfect.
May 2, 2020

I was very satisfied. The watch I bought is beautiful and as described. The shop posted it very quickly and it was delivered three days after I purchased it. I am very happy.

Date of experience: May 2, 2020
California
1 review
0 helpful votes
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Great service and confidence
January 8, 2024

Bought my first watch through Chrono24. The website is well laid out with plenty of item information. They also add purchasing confidence via their escrow service.

Date of experience: January 8, 2024
Pennsylvania
1 review
0 helpful votes
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2 for 2
February 8, 2024

Have purchased 2 watches from Chrono. Very happy both times. Even though it's not easy to find amazing "deals" I have managed to find great value from professional sellers.

Date of experience: February 8, 2024
Spain
1 review
0 helpful votes
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Happy
August 11, 2020

You do what you say you do. Why do I have to write fifty characters to confirm that you effectively carry out your advertised abilities. What more can I say. I am happy.

Date of experience: August 11, 2020
Wisconsin
1 review
0 helpful votes
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Excelllent online seller
June 11, 2022

Was happy with the quick communications. The watch arrived quickly and was well packaged. I am very happy with the watch buying experience thru Chrono24

Date of experience: June 11, 2022
Florida
1 review
0 helpful votes
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Always trustworthy
May 7, 2024

Thumbs up. Why does this need to be 50 characters? I bet you lose a lot of reviews because of that! 😂

Date of experience: April 22, 2024
Australia
1 review
0 helpful votes
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Good experience
September 1, 2020

The entire purchase and delivery experience was very good. The photographs of my watch were of high quality, and accurate. Delivery was prompt, and the goods were well-packaged.

Date of experience: September 1, 2020
New York
1 review
0 helpful votes
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Quick, easy, and professional
June 18, 2020

My overall experience was great! The seller was super helpful and quick to respond to any questions. The entire experience was seamless and efficient.

Date of experience: June 18, 2020
Canada
1 review
8 helpful votes
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I ordered a watc 5 weeks ago. The watch got refused at Canada Customs. My $12,000 is still being held by Chrono and I can't get it back or any information about when I will get it back.

Date of experience: May 6, 2019
Support-Team C. Chrono24 Rep
over a year old

Dear David,

Thank you for your order and feedback. Funds are held safely in the escrow account until the watch is properly delivered. In the case of the watch being held by customs, we are able to refund a buy once the watch is returned back to the seller. Please feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.

Kind Regards,
Your Chrono24 Team

Sweden
1 review
0 helpful votes
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Great experience
June 20, 2020

I had a great experience buying a Seiko from a Singapore-based dealer. The communication from the seller was great, the shipping was fast and the watch was in great condition.

Date of experience: June 20, 2020
Germany
1 review
0 helpful votes
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Great
June 26, 2020

Great - Please enter at least 50 characters. Please enter at least 50 characters. Please enter at least 50 characters. Please enter at least 50 characters.

Date of experience: June 26, 2020
California
1 review
0 helpful votes
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Legit watch marketplace
May 6, 2022

This was my first purchase through chrono24, from ordering to delivery every step was well described and transparent. I wouldn't hesitate to order from them again.

Date of experience: May 6, 2022
GB
1 review
0 helpful votes
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Excellent, excellent, excellent
September 9, 2020

Very nervous buyer as you hear so many rip off stories. Thoroughly recommend purchasing this way now. Excellent communication, customer service, secure payment system, fast delivery

Date of experience: September 9, 2020
Florida
1 review
1 helpful vote
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International transaction fee
August 26, 2022

Don't know why I was charged an international transaction fee by my bank. Buying on this site should avoid that if you all invest in your infrastructure.

Date of experience: July 27, 2022