Chrono24 has a rating of 4.7 stars from 2,945 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
BEWARE OF THESE FRAUDULENT TRADERS! Everything went wrong e.g. dozens of emails unanswered, overcharged me, stated in wiring you must pay in (so thats what I organised) then at the last minute stated the only way to pay is in £ (at 1.10 rate not 1.14), seller lied on a few occasions and ignorant call centre staff gave stupid, illogical answers, watch is ten weeks overdue (Christmas long since passsed), sellers website faudently quoting incorrect deleivery times (missing Christmas by 4 weeks)... apparently Christmas came as an unexpected surprise to this German seller! Still await refund, simple questions asked more than six times... but no answer from Chrono24, asked to speak to someone who understands contract law or a Director but REFUSED that simple contact, Im about to start a fraudulent claim with MasterCard. So... AVOID AVOID AVOID
Every transaction was okay. Once I cancelled a transaction and had to have an american account to get the money back.
For somebody who have not an american account, this is not easy to handle.
I have over 30 watches and this was the 1st thru Chrono24, I was very impressed with the entire process. I will be buying from Chrono24 again and again!
First time using Chrono24 and I can say everything seems very easy. I like the overall transparency and quick response time from both Chrono24 and the dealer.
I have been very satisfied with Chrono24. The site is very easy to use and the majority of my dealings have been extremely positive. I have recommended Chrono24 to several friends.
I was very satisfied. The watch I bought is beautiful and as described. The shop posted it very quickly and it was delivered three days after I purchased it. I am very happy.
Bought my first watch through Chrono24. The website is well laid out with plenty of item information. They also add purchasing confidence via their escrow service.
Have purchased 2 watches from Chrono. Very happy both times. Even though it's not easy to find amazing "deals" I have managed to find great value from professional sellers.
You do what you say you do. Why do I have to write fifty characters to confirm that you effectively carry out your advertised abilities. What more can I say. I am happy.
Was happy with the quick communications. The watch arrived quickly and was well packaged. I am very happy with the watch buying experience thru Chrono24
Thumbs up. Why does this need to be 50 characters? I bet you lose a lot of reviews because of that! 😂
The entire purchase and delivery experience was very good. The photographs of my watch were of high quality, and accurate. Delivery was prompt, and the goods were well-packaged.
My overall experience was great! The seller was super helpful and quick to respond to any questions. The entire experience was seamless and efficient.
I ordered a watc 5 weeks ago. The watch got refused at Canada Customs. My $12,000 is still being held by Chrono and I can't get it back or any information about when I will get it back.
I had a great experience buying a Seiko from a Singapore-based dealer. The communication from the seller was great, the shipping was fast and the watch was in great condition.
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This was my first purchase through chrono24, from ordering to delivery every step was well described and transparent. I wouldn't hesitate to order from them again.
Very nervous buyer as you hear so many rip off stories. Thoroughly recommend purchasing this way now. Excellent communication, customer service, secure payment system, fast delivery
Don't know why I was charged an international transaction fee by my bank. Buying on this site should avoid that if you all invest in your infrastructure.
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.
Dear David,
Thank you for your order and feedback. Funds are held safely in the escrow account until the watch is properly delivered. In the case of the watch being held by customs, we are able to refund a buy once the watch is returned back to the seller. Please feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team