Overview
Chrono24 has a rating of 4.7 stars from 2,944 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
I recently bought a watch from a dealer in Japan, I was hesitant as you would expect, but the communication with the seller was very easy through Chrono24.
I ordered a Nomos watch a week before the Covid 19 situation exploded. I received the watch during the estimated delivery time, even though shipping logistics had to be very difficult by the time they were ready to ship due to movement restrictions. The watch is perfect, beautiful. I am very impressed, had already decided that the order would probably need to be cancelled when they notified they had shipped. I would really recommend this seller, help keep them in business during these hard times.
Recomiendo a este vendedor, me entregaron el reloj durante el tiempo estimado aún cuando mi orden fue recibida justo antes del comienzo de la pandemia. Ya yo pensaba que se tendría que cancelar. El reloj Nomos llegó perfecto. Por favor patrocinen a este negocio durante estos tiempos difíciles, ayúdenles a sobrevivir la crisis.
I've bought several watches from Chrono24 and every time they have been there to move the transaction to completion. Thank you!
This platform and marketplace is horribly flawed.
I ordered a watch from Edmund Arnold Juwelen located in Wien, Austria on the Chrono24 website. I asked the usual questions, such as " has the watch been serviced and functioning properly?" I was assured it did not need servicing and was checked by a watchmaker.
When I received the watch, I realized that there were 3 problems.
1. The month pusher was inoperable.
2. The date of the month pusher was inoperable.
3. The hands didn't line up with the numbers.
I contacted Chrono24 and they in turn contacted the jeweler.
The jeweler said I have two choices
1. Send the watch back for service.
2. Send the watch back for a refund.
Because they had already lied to me about the condition of the watch, there was no way I would trust them to make this right. I could easily be in a situation where I had no watch and no money.
I decided to take the watch to a trusted local watchmaker to repair the watch. When it came time to review Edmund Arnold Juwelen, Chrono24 rejected my negative review.
They obviously protect their dealers to the detriment of the customer.
This experience cost me an additional $300.00, but I consider myself lucky.
Other have lost thousands of dollars on the Chrono24 website.
I am very happy with the price and speed of delivery on my initial order with this dealer through Chrono24.
Easy buying
Super easy for check out. Everybody was truthful and honest I will be purchasing through this website again!
So many choices and authenticity verified. Once I purchased the tem it was simple and easy to complete my purchase.
I exchanged a watch with a TrustedSeller from Chrono24, they have at least 10+ watches on the site and have had very positive feedback - so I went forward with a 20k gbp trade. The seller, VintageWatches NL sent a watch that:
- did not work/function at all
- was full of replacement parts
- had forged/invalid service records
I immediately contacted VintageWatchesNL and Chrono24 - and Chrono24 have simply said deal with it yourselves. They have continued to maintain other listings from this seller on their website. I CANNOT understand how that can be tolerated, and why if they have full information they are not providing assistance.
Dear J. P.,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Unfortunately, we do not have a dealer on the site by the name of "Vintage Watches NL" on Chrono24.
Most Chrono24 dealers offer purchase processing via Trusted Checkout. Once you have placed an order on Chrono24, you are immediately covered by Chrono24 Buyer Protection. You can learn more about Chrono24 Buyer Protection here: https://www.chrono24.com/about-us.htm. If you're interested in purchasing an item from a Chrono24 dealer, we invite you to learn more about their business prior to placing an order. For example, you can browse reviews left by previous customers.
If an issue arises between you and the seller online, you can always reach out to us and we would be glad to assist you. We have a 14-day return policy when you are purchasing through the platform and once the item is returned back to the seller your refund is processed.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
Thanks very much i loved how the Watch is well preserved and typically as the description mentioned below it
The watch looked and works great! Would definitely buy from here again
I have purchased two watches through Chrono24 all went well. It is difficult to trust and buy online but so far Chrono24 has done very well.
Though I've purchased through other sites a
And Though this was my 1st time through Chrono 24... it was one of, if not, the best buying experiences ever!
Thanx Chrono 24
Chrono24 facilitated my watch purchase from a Tokyo dealer. Every step of the process was well communicated. Great experience.
Site is easy to navigate and very helpful in suggesting watches I'd like. Buying process is easy and secure.
Trusted resource. Allows me to shop worldwide with confidence. Easy to use both web and mobile app, great information, a real benefit to watch lovers
I purchased an Omega Speedmaster Professional through Chrono24 and it was a smooth and excellent experience. I look forward to continue to make purchases through Chrono24.
On 01.03.2021 I sold a Hublot to a customer in Italy, I agreed with him on the price, I told him that I give him the opportunity to check the clock and inside only in exchange for an advance (so I can be covered in case of damage) he did not say anything about the advance and continued with the offer.
The watch was delivered on 03.03.2021 and the customer did not say anything, nor did he confirm the delivery, until 04.03.2021 when he said that he took the watch to the Hublot representative office in Turin and that they said that the mechanism from interior is weak.
In the meantime I spoke to the representative and they told me that they do not do such checks!
I am sure that the client changed the mechanism before making the complaint and now he wants the money back!
I'm not going to get the watch back and I want my money!
Chrono24 tells me that he can't send me the money only if the client wants it, in the meantime the client got a paper stating that the mechanism is weak.
I'm sure he changed it and that was his plan from the beginning, given that he hadn't responded to the messages until then.
Please help me get my money
Dear Alexandru,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Here at Chrono24 we pride ourselves for protecting both buyers and sellers while using our Trusted Checkout Service. Our goal is to make our selling and buying experience as seamless as possible. We would love to take look at your transaction to try to resolve the issue you are currently having with the buyer.
Please feel free to contact us directly with your transaction ID starting with TC or TR via email at Support@Chrono24.com or by phone at 646-887-3560 or +49 721-966-93-990 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
This website is great for anyone that's looking for vintage or new watches, very reasonable sellers and great prices overall
Site is great for finding very fancy and vintage watches, would recommend to any serious watch collector's
I've had a great experience with Chono24 - good quality products, timely communication, and support for transactions. I'm a fan!
There are tons of high-quality watches at great prices. Chrono24 makes it easy to purchase a luxury watch at an affordable price.
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- Karlsruhe, CA
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stephen,
Thank you for your order and feedback. We regret to hear you had issues with your order. When purchasing through Trusted Checkout, you are given a 14 day return policy for your order. The 14 days begin when the package is delivered. A return can be made at any point during those 14 days. If there is an issue with the watch, we recommend reporting the issue to our team so a solution can be agreed upon and implemented. Buyers are able to leave honest reviews of their transactions with sellers as long as they comply with our rating guidelines. Please feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team