Overview
Chrono24 has a rating of 4.7 stars from 2,692 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
The service provided by Chrono24 is forthright and most welcome. They remove any unnecessary complications in the transaction process.
I found the experience seamless and one I would go to in the future as a first stop. After doing business with some other providers I found this experience with Chrono 24 easy, reliable and I feel, trustworthy. Thanks.
Very quick and seamless process. Very professional dealer with excellent communication, packaging, exactly as advertised. Would definitely recommend!
First time buyer. Very disappointed. I sent an email to initiate a return and refund and no response.
Sell did work out but everything went smoothly. I would continue shopping here and building relationships with other watch lovers around the country. Sure
I purchased the Omega Speedmaster 007 from the website. The watch was listed in the $300 - $400 range. After which, I was contacted via email by Chrono24 support and advised in full transparency that the watch grade I purchased (not as described on the website by the way) was a 7 and if I wanted the grade 12 as described on the website I would need to pay an additional $700 - $800. The process made me nervous and canceled the order before product shipping. Excellent communication - fully transparent - watch wasn't for me - and I thought maybe I misunderstood the website description. Chrono24 agreed to the cancellation and advised me to stand by for refund. That has been almost two months ago. Weekly emails have been sent to Chrono24 asking, respectfully requesting, demanding refund. Always prompt and always polite the response is apologies we are working on it. The company deserves 5 stars based on customer service, except I don't have a watch and they have nearly $400 of my money. On one hand to be so responsive and professional and on the other to seem so misleading and distrusting is gross, but honestly what did I expect dealing with knockoff watch manufacturing. If they were willing to steal the design of another company than why wouldn't they steal from me. I allowed myself to play the fool for a cheap trick - don't be me in this scenario!
I only buy from the dealers in Chrono24 that are "highly rated". They, and Chrono24 never disappoint.
Extremely pleased with how well this transaction was handled by Chrono24 and the seller in Hong Kong. My first purchase through Chrono24 and I will not hesitate to do so in the future
Good experience. Would like a more comprehensive authentication option like eBay.
System and process works smoothly. Overall very satisfied.
This was my first purchase with Crono24. The website has great functionality and I was able to find the watch I was looking for, in the condition I wanted, with certification available, in the country of my preference. The escrow process was straight forward and eased any concerns I had with the fiscal process. Almost too easy to work with.
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- Karlsruhe, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members