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Chrono24

Overview

Chrono24 has a rating of 4.7 stars from 2,692 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.

service
116
value
108
shipping
104
returns
51
quality
105
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GB
1 review
0 helpful votes
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Pleasant surprise
July 29, 2020

Spotted an ad from Chrono24 for a Tag Heuer Carrera Tourbillon at a reasonable price. The ad stated that the watch was in good condition. Made and offer, offer accepted and watch arrives. Package includes the watch I sought still in its original purchased plastic protection. It may not be completely new but if not its hard to tell. With it came a Tag Connected smart watch and both were in a display cabinet with a spare leather strap, a charger for the Connected and a very elegant charging stand. Very pleased!

Date of experience: July 29, 2020
Texas
1 review
0 helpful votes
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Great purchase experience!
January 24, 2023

My experience with Chrono24 and Hachimura Watch Japan was excellent! The 14 day escrow approach is a great business model for buyers. Communication and paperwork from Chrono24 was excellent. The seller Hachimura Watch Japan provided extremely fast responses and pictures for my questions. They shipped by FedEx the same day I ordered the watch. I ordered it on Sunday night US time and it shipped Monday from Japan to Texas arriving on Wednesday! There was one online US customs form I had to complete as an individual buyer. The watch was very well packaged, brand new and exactly as described. I recommend Chrono24 and this seller and would order from them again.

Date of experience: January 24, 2023
Italy
1 review
0 helpful votes
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Completely incorrect seller
June 12, 2020

Very very bad.
The watch arrived without a brilliant on the bracelet and the bracelet was without adjustment screws.
The seller only told lies.
He never sent the courier to solve the clock problem.
Very very bad... never again...

Date of experience: May 4, 2020
Texas
1 review
1 helpful vote
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On the process of buying a watch. Their escrow dept. seems to be a little to exaggerated when checking for documents. First time buying from this site (LAST TIME FOR SURE) so after making a pmnt I receive an email stating that I needed to send a copy/photos from ID and Credit Card used for pmnt. Although I understand the reason why I do not understand why I was asked to send a second picture due to the fact that there was reflection on the first pic. ID I sent. Picture was clear and they should not have been requested for a second one, after all they just need to make sure my personal info. Matches correct?
I am also paying for overnight delivery fee (close to $500) and per this company the "escrow dept" might take up to 6 days to confirm pmnt?
THIS IS A JOKE! Unless you have time to wait, I do not recommend using this site. I am not buying anything cheap, there for, I at least expect to know the details before making a purchase.

Date of experience: June 2, 2023
Texas
1 review
0 helpful votes
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PANERAI PAM183
November 9, 2020

Was a bit apprehensive about buying a watch on Chrono24 after trying to work with a seller from the NL to purchase a watch band. But decided to give it another shot and bought my first Panerai via Chrono24. Had a bit of a hiccup with registering my credit card on the site, but got it sorted within 24 hours. Used the suggest a price function and it worked perfectly for both the seller and me. The seller was great to work with and very easygoing. The watch shipped internationally and tracking was supplied. I do highly recommend using Chrono24 for your watch needs.

Date of experience: November 9, 2020
GB
1 review
0 helpful votes
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Omega Watch
May 9, 2019

1979 Omega watch purchased for a 40th Birthday gift. Lovely watch and gift box. Seller was really helpful and arranged for next day delivery at my request. Contacted Chrono 24 by phone to ask a couple of questions before buying and was very satisfied with responses and I was able to get through to somebody to talk to right away. All in all very happy with purchase and whole process.

+3
Date of experience: May 9, 2019
California
1 review
0 helpful votes
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Great Experience
June 18, 2020

Very pleasant to work with. The dealer was available for questions via online chat and offed great advise. The shipping and packaging was good. The pictures were very accurate. I will definitely by from them again. I am extremely happy with the timepiece.

Date of experience: June 18, 2020
GB
1 review
0 helpful votes
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Terrific Company
July 4, 2020

I was able to search through a number of watches I might be interested in and finally settled on a Hubolt. The price was good and so is exemplary. My payment in escrow was completely safe and the whole process went very smoothly.

Date of experience: July 4, 2020
Pennsylvania
3 reviews
1 helpful vote
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Bought my 1st Graham time piece
August 7, 2020

I was able to find a wash that I wanted, and discussing to Goshi directly with the seller easily. We had a deal worked out in 24 hours and the watch was shipped immediately and delivered in great condition. Really love this app

Date of experience: August 7, 2020
New York
1 review
0 helpful votes
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Highly recommend this vendor.
June 19, 2023

Was a little skeptical at first as I had never heard or them before. I did some online research and felt comfortable proceeding with my order. The experience was WONDERFUL. I received timely and descriptive status updates throughout the process, and my order was filled quickly and perfectly. Also, INCREDIBLE selection of watches; best I've ever seen. I will definitely use this site again, and I've already recommended it to several friends.

Date of experience: June 19, 2023