Overview
Chrono24 has a rating of 4.7 stars from 2,945 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
Good support by returning a watch what did not matched up with the discription of the dealer. Very Good service and nice phonesupport.
I wouldn't have pulled the trigger on a vintage watch from a private seller if it wasn't for the support of chrono24 platform.
Chronos is an excellent site to purchase New and Preowned watches. Secure and reliable
Excellet service
I recently tried to purchase a Daytona via Chrono24 from a US dealer. The advertisement stated "original box and papers"
I called Chrono a number of times and they advised,
1. Make sure to the check the watch once it arrived,
2. Ensure I was 100% comfortable,
3. The escrow account allowed for the 14 day refund policy,
4. The dealer had sold over 1,000 watches via Chrono24
5. The dealer was viewed viewed as trustworthy.
6. I even checked out the dealer as they claim they have been collectors since 1946…….
Based on that I proceeded and completed the wire transfer. After a few days I decided to check again and make sure that the card shown in the picture was the actual authenticity card.
More fool me. After I specifically asked the dealer they advised it was a warranty card not the authenticity card. So the "original box and papers" were not included!
I cancelled the transaction. I called Chrono24, in Asia and Germany and asked for the "payments" department who advised my payment had not reached their "MangoPay" account at Barclays (?). However my bank Commonwealth advised that the monies had been received and that Barclays are waiting for confirmation to return the money. The lady in rhe Payment Account was very helpful and assured me I would receive my monies back ….
So is this 23k down the drain, or will they honour their policy, what they have committed (verbally) and return the money? They say 5 days for an international wire, but that does seem long as most other wires I have received are 2 days. Maybe I am wrong ….
The watch was never shipped and order cancelled 1-2 days after the monies were sent. I also lodged a claim via my bank.
Has anyone had a similar experience and how did it turn out?
I can hope that Chrono24 honour their policy.
It would be great to write about this as a positive experience.
I've spent thousands of dollars on this site and love everyone of the watches purchased. Keep up the great work Chrono 24, and I'll keep coming back.
Easy purchase through Chrono. Dealer was in Japan. Great quality inventory. Shipping was fast. Watch was exactly as described.
They kept me informed all the way through the process, and the escrow account gave me peace if mind. I couldn't be happier!
Very easy to purchase on Chrono 24. All emails were answered promptly. Excellent experience. Would use Chrono 24 again for a future purchase.
The first time using Chrono24 to purchase my favorite watch. The seller is nice, responded pand delivered promptly. Item is nice as described.
Everything was great fast satisfying and will buy agein and recomend a friend pieces grate and big selections
Really clear in timelines. Watch came in beautiful condition and packaging. Clear communication at all times. Can't fault them in any way.
I was able to find the watch that I wanted and many other options on this website very happy with my purchase of a Rolex Datejust two-tone 36mm.
Chrono 24 is my go to site when purchasing watches. I know I can trust them to help me build my collection.
I had no problem with chrono, I know other reviews say otherwise. I got my watch and it's what I ordered
Great experience rom start to finish. Easy to use site. Good messaging facility to contact the seller. All very good indee.
First time shopping on Chrono24 and i was very satisfied, everything was easy and the support of the site is excelent.
Chrono 24 is the best-the absolute authority in the marketplace, with great sellers.
If you want it, you can find it-
Bought a new Hublot watch. Everything went ok, and I`m happy with the watch and the deal. Really professional business throughout.
Chrono 24 is great for helping match a buyer and seller. Great reputation for above board purchases.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Martin,
Thank you for your feedback. We are are glad to hear that you had a positive experience purchasing your watch on Chrono24. Despite the positive feedback, we see that you gave us a rating of 2/5. We would be glad to mediate any issue that you may have had during your purchase process on Chrono24. Please feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team