Cintas

Cintas has been amazing to work with. I have used them for years with different companies. They always make sure we are taken care of and have exactly what we need! Everyone on their team is incredibly friendly and extremely helpful. Everyone I have come in contact with from Cintas has come above and beyond. I will continue to recommend them to other businesses.

Cintas failed to deliver towels to us AGAIN last week. Cintas is in breach of our contract and we need to work out a date when Cintas will discontinue service without recourse on the cancellation terms of the contract. Our business is completely reliant on having towels to operate and Cintas' terrible service has nearly caused us to not be able to run our appointments multiple times in the past.

This is one of the worst companies I have ever dealt with. Dishonesty, poor quality products, complete lack of customer service. One of my employees gashed his finger on metal grindings that were in the rags we got from Cintas. Took me several phone calls to Cintas to get anyone to follow up. And the service got worse from there. I am contacting my attorney.

Edonton Branch Service Manager do not answer calls, takes weeks to reply on emails.
After you look in the contract the Uniform Consultant does not help you anymore.
Charging items they don't deliver.
The price are very expensive. Bad customer service Edmonton Branch.

Their contract is for 5 years, no way an in store employee sees that in the fine print

They charge for the uniforms being used in addition to the ones they're washing (unlike other companies)

They often billed for uniforms not returned even though their system is far from perfect (eg we received other companies uniforms)

The customer service is amazing! Dena helped me work a plan that worked best for me! She said exactly what she said she would do! That goes along way since my experience with other company's didn't go so well! I highly recommend Cintas! If you have Dena as a rep you have the best both worlds. Good customer service and great quality stuff!

We used Cintas for a trial run as their sales rep told us no obligation we can cancel service any time. Well now after using the service for 9 months and giving them a try... I called to cancel because we are not satisfied with the service and they told us we have a 5 year contract with the company and it's now worth paying the penalties. In the meanwhile the sales rep... has left the company... How convenient.

Please don't trust them. Do yourself a favor and don't use them as a service.

U can turn in five sets of uniforms in a given week, and expect two maybe four sets back but two sets is the average they suck! I think they should watch sesame street as a training video. Never seen such a disappointing return of uniforms.

No rep ever comes to my place of business. They leave their dirty work to the drivers. They have forgotten who the customer is. They will dictate how customers will (comply) to their un-ability to accept how they want to do business. We begged them to let us out of our contract and they refused because they have burnt so many bridges with customers, they are grasping to get ever un-honest penny they can. They are not a stand-up company.

I work at Just4dogs a grooming company in downtown where we use a ton of towels everyday and David never fails to come every Wednesday to drop off and pick up towels and he makes sure we have enough to last us! He's always friendly and super thoughtful! I would recommend!

They say they dropped of uniform but left none, not one but twice and lost 6 pair of pants that was supposedly dropped of also, lousy to have to work in dirty uniforms in a heat wave. Under contract but the don't have to meet their part of it. They SUCK!

Buy your own uniforms or use a company that cares more about the customer and less about the commission that they lose if your are not satisfied. I am so disgusted after being in a 5 year contract they are still telling me that I am in contract... Horrible business model

They keep increasing there prices but will not give you new uniforms. They have increased there uniform rental twice this year. I have old worn and faded uniforms. If I have to pay for these uniforms I should be able to get new ones.

DO NOT Recommend bad service bad customer service bad management charged you for loss item that is notcreally loss, double the price in one year, do not fall for it! They said it is a rental, but you get charged full price but they will not give you full refill for towels or apron if you have them left. Better count the towels with the driver pick up or you ll be charged for missing towels and aprons. They gave me this shredded rag piece and try to charge me for loss items.

The only positive about this company is the gentleman (Tony) that came out to complete most of our services. The rest of the company is run poorly. I'm not surprised that this company only has a 2 star rating. I signed up for bathroom cleaning services. The service has not been consistent, they came out all different times of the month and never a constant time due to over full schedules. Tony started with us in the beginning then some of his services were handed off to others. Due to equipment failure they were unable to make it out but no one from the company contacted me but then I received a bill. I called about this and spoke to multiple people and it took months to fix this. I would NOT recommend this company. I have requested that this service be canceled as soon as the contract expires.

I turned in five longsleeve shirts in order to convert them to short sleeve shirts two weeks ago. Each time they show up at my facility they told me that they don't have the shirts. They seem to have lost five shirts because they wanted to re-order five more shirts and there's no guarantee when I will get those. Do not ever use this company. Never!

We are a small Lawncare and landscape business. I gave the secretary permission to get a rug service due to her not wanting dust which I said ok to a monthly contract. I learned the hard way once she quit I tried to terminate the contract. Service manager contacted me and stated we are under contract for 5 years that the secretary had signed. We had been billed for months of service that we didn't receive in which we did receive credit after numerous phone calls. So they stop service after numerous of my calls to stop the service. This week I get a call from a collection service saying I owed over $2000. For the remainder of the contract. I guess if I treated my customers like this when they no longer need my service I would be out business. So I guess if I don't want this on my credit I will end up paying it. Not good business in a med size town word travels quick!

In the beginning our employees wanted Cintas uniforms and our salesperson was great. We moved locations and had a new contract shoved in our face to sign. Covid hit and our employees did not want to use the uniforms. We were not able to get out of our contract. Their legal team was too big to fight. So now we are having to pay for superfluous items that are overpriced. Think long and hard before signing.
Looking forward to August 2025 and our contract ends!

I work for general rv of ocala and was hired over 4 months ago. The 2nd day of work I gave my measurements for uniforms. We'll 4 months later I still have no uniforms and all I get are excuses from this company how they had a computer glitch and it didn't order my uniforms. Yet new guys have started and received uniforms in a week. I have damaged my own personal clothing because this company has failed to provide me with uniforms. I would like to be reimbursed for replacing jeans and shirts.

If there was a chance to give them -10, i would do that. First they don't provide the promised service and then if you decide that its enough and you can't accept there mishaps and $#*!ty service and want to terminate their contract, they will take you to the court and make you pay the rest of the contract regardless of their screw ups so please think about before you sign with these crooks and bullies or to save alot of headache and bad service, look for another company with better reviews.

Would like to give a shout out to Josh Roberts who does a stellar job on the Vernon/ Shuswap route.
Not only is he punctual and efficient but equally he is always a pleasure to deal with.
In my opinion he is truly a great asset to your team.
Thank you,
William Rendall
Maintenance Lead, Shuswap Transit

If you involve with this company you will be ripped off, here are some problems:
Their quality of products are terrible customers complaint
They give you service when you are not in store
They give you cleaners by OZ, but they charge you 100 times more
They invoice you for products that they do not provide. Their contract and the way they do is just to defraud you it is a scam. They do not deserve even one Star!

This company is the worst.the Rep. Renée told me i could cancel at all time( not true) i didn't want any contract and I was played into signing a 5 year contrat telling me it was only a price agreement. This is fraud! Do not go with this company. I never got a copy of the contract. They told me to take a picture with my phone…. Wow…. Very professional. Stay away