• Cintas

Cintas

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Overview

Cintas has a rating of 1.4 stars from 123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cintas most frequently mention year contract, customer service, and sales rep problems. Cintas ranks 56th among Uniforms sites.

  • Service
    72
  • Value
    71
  • Shipping
    43
  • Returns
    50
  • Quality
    67
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
11
5
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How would you rate Cintas?
Top Positive Review

“Wonderful Service”

YOLANDA M.
6/4/21

I work for Weidmann Electronic Technology and every Thursday Mr. Robert Soper comes in with a friendly smile on his face. I have worked here for two years and this man has been polite, courteous and very helpful. When there has been any issues regarding invoicing he has worked with us and helped us every step of the way. We appreciate working with him and look forward to seeing his happy smiling face every Thursday. Everyone doesn't get the recognition they deserve so I wanted to take the time out and make sure he does. Good Job!

Top Critical Review

“They promised good service and prices. Such a lie.”

Kathleen M.
10/10/24

Our workers have not had enough uniforms at times. This is with 11 pants and shirts each. They do not always return all the dirty uniforms they picked up the week before. Now, they are raising their prices $23.83 a week for 5 mechanics. This is an outrageous increase. I would not recommend this company at all.

Reviews (123)

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customer service (21)
Thumbnail of user brada177
Georgia
1 review
1 helpful vote
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May 26th, 2022

I would highly advise to stay away from the company. They are not truthful! The sales people will lie to you. The company cares little about the small business.

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Thumbnail of user danielb2995
Florida
1 review
0 helpful votes
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December 8th, 2022

Kenny is the man!
Kenny and the crew at Cintas are awesome. Kenny makes sure I get my uniforms and all my supplies I need every week.
Thanks Kenny and crew!

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Thumbnail of user jessicam1368
Ohio
1 review
7 helpful votes
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February 27th, 2020

I would give this crappy company no stars if that was an option.
I work for a company that at this time rents uniforms for our employees. First off it's stupid for a company to do a 5 year contract. They are also thieves on invoicing. Many times I complained to them that the driver Will Nabarrette (avoid this driver at all costs) is not scanning out uniforms that I have asked him to, nor would he put a stop on employee uniforms I told him to stop. We of course in the end have eaten this cost. Cintas has screwed us out of over $9,000 in credits owed, yeah I said $9,000. We have been told credits have been applied to the account. The question you ask your self in the accounting department is when did they apply my credit? Why was I not made aware of this credit? Why did they not ask how I would like this applied to my account or receive this in a check form? Why didn't they ask. Because, they want you to think they are giving a credit but, never do give a credit. Not only that if you put a stop on any of your employees uniforms and tell your driver and not relay this to the main office it will not get reported and you will eat the cost. STAY AWAY FROM CINTAS, they will steal your money and make it seem like it's your fault and they owe you nothing.

Thumbnail of user aggressiveoutfittersllcaggressivel
Texas
1 review
1 helpful vote
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July 20th, 2022

THEY WOULD NEVER GET OUT SERVISE RITE, DRIVER WOULD LEAVE HALF OUR ODER ON THE FLOOR AND WOULD NOT BRING THE OTHER PART OF THE ORDER BUT WOULD CHARGE US IN FULL EVERY WEEK. DO NOT USE THEM AFTER 2 YEARS OF DEALING WITH THEM WE STOPPED THEIR SERVICE AND THEN THEY RAN OUR CARD 9 TIMES THE NEXT WEEK FOR RANDOM AMOUNTS BASICLY STEELING OVER A THOUSEND DOLLERS...

Products used:
weekly service of carpets, mops and rags

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Thumbnail of user kevinb3100
New York
1 review
0 helpful votes
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January 30th, 2023

YOU SIGN A CONTRACT WITH THEM THEN THEY STILL RAISE THE PRICE AND 90% OF THE TIME YOU DON'T GET WHAT YOUR PAYING FOR AND THE CLOTHES COME BACK STAINED SO DON'T WASTE YOUR TIME OR MONEY THE WORSET COMPANY IV'E DELT WITH

Tip for consumers:
THAT THEY RAISE THE PRICE UP EVEN THOUGH YOU SIGHN A CONTRACT

Products used:
GREASE RAGS FENDER COVERS PANTS SHIRTS AND JACKETS

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Thumbnail of user sharonm3458
Florida
1 review
0 helpful votes
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December 19th, 2023

Would give zero stars If I could. Unethical company. Reps lie about service and pricing. I do not recommend using this company.

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Value
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Thumbnail of user melissac1836
Kentucky
1 review
2 helpful votes
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January 3rd, 2022

I used a uniform company for years (never had trouble) and this company bought it out. So, they finished up my contract that I had with the old company and then came to my business and said I needed to renew my contract. I declined a 5 year contract that they offered me because I decided I didnt like their new prices and was going to go for other options. Thedriver said I could sign a one year at a time. I did agree to go one more year. Big mistake but he would not take no for an answer. So, I signed my name on a piece of paper for a one year and then they come back and showed me my signature and had stapled it to a 5 year contract. Now i am stuck trying to get out of the 5 year contract and they want me to pay for 11 uniforms, when i have only received 4. I'Ve told them and even talked to the bosses but they don't care. They are all the same and say they have to stand behind all their workers and what they say! Don't trust this company! Go elsewhere! Never seen a company do people so wrong! They should be ashamed to do business this way! I knew that if I had been done this way, that others had been done the same way, and looking at and reading the reviews, there are tons of unsatified customers who have been done the same way! I think everyone should put a stop to this company and call the Better Business Bureau! I have definitely called them and they stated that they will get to the bottom of it! I'm sure there's tons more that have been victims of this company! Stand up and shut them down or make them do people right!

Tip for consumers:
DO NOT USE THIS COMPANY! THEY DO EVERYONE WRONG! THEY LIE AND RAISE PRICES AND THERE’S NOTHING YOU CAN DO ABOUT IT! HELP SHUT THIS COMPANY DOWN OR MAKE THEM DO THEIR CUSTOMERS RIGHT

Products used:
Uniform pants and shirts

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Thumbnail of user tommyr35
Pennsylvania
32 reviews
86 helpful votes
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March 16th, 2020

Basically the ONLY business mistake I made in helping my wife's café business start-up (& it was a business ethics ordeal).

Their business layout is simple.
They provide a service & you pay only for what you use... in theory.

What my wife & I paid for over 3 months was MORE than we did independently for the following 4 years.
WHY?
Because the sales agent had one report we were charged for & the truck driver had another we were charged for... FOR THE SAME SERVICE!

And to make matters WORSE, we were charged for items we didn't even use yet (contradicting their "pay only for what you use" claim) at their double rate.
Absurd.

The truck driver's excuse was it was "estimated usage" (another contradiction to their "pay only for what you use" claim).
After talking with the sales representative, he said we had to pay for what we already bought & hadn't used yet TO CLOSE OUR ACCOUNT.
Wait-WHUHHH?!

Come to find out, this company pays commission bonuses to truck drivers & sales reps for sales volume.

What a racket.

To quote my wife:
"We paid for nothing."

She's Buddhist. We gave them their business "cancellation cost" fees... as a fool's offering for crooked & dishonest people. Basically a "pity-pay" because it won't make them happy.

Every time we see one of their trucks, I point it out & say something sarcastic. We laugh. We've learned.

SUMMARY:
We DO NOT recommend!

Thumbnail of user tinaa353
New Jersey
1 review
0 helpful votes
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July 7th, 2021

So I have a small business and ask about there service plus agreements. The guy made me sign agreement on phone never told me I would have to stay in company for 5 years. They put the 60 month in a different spot. Very shady company

Thumbnail of user timothyh1168
Florida
1 review
0 helpful votes
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February 20th, 2023

This company is the worst and they don't care if you know it. I ordered 2 shirts, and it has taken them a month just to deliver them. Never again!

Products used:
Shirts

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Value
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Thumbnail of user angelab2883
Texas
1 review
3 helpful votes
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June 12th, 2023

Jim has been doing our rugs for years and he is Always very professional and courteous. Very helpful when needed. Never had an issue.

Products used:
Uniforms and rug

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Thumbnail of user matte308
Wisconsin
1 review
0 helpful votes
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June 29th, 2023

Travis P is very friendly and very professional also! He helped a lot with what I needed and answered my questions well too.

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Thumbnail of user jilld468
Alabama
1 review
0 helpful votes
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December 15th, 2022

Always is smiling with a great attitude and does everything needed to accomplish great service weekly

Thumbnail of user taniyaf1
Alabama
1 review
0 helpful votes
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January 1st, 2023

The best customer service always fast, Friendly, great service and professional from James W every time he comes in

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Thumbnail of user leslieh780
Wisconsin
1 review
1 helpful vote
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June 9th, 2023

Always on time and polite. Has a good attitude. Has time to fix our issues. We like when he comes in. Austin
Monroe farm and fleet

Products used:
Rugs and clothes

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Value
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Thumbnail of user wendyk389
Florida
2 reviews
0 helpful votes
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September 22nd, 2021

This company service is lacking and prices are very high I would not even give 1 star but they made me do not use this company

Tip for consumers:
do not use

Products used:
towlet paper papertowels

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Thumbnail of user stevenb3076
Illinois
1 review
5 helpful votes
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June 5th, 2023

Brad does and excellent job keeping our employees happy, he is always willing to go the extra mile. He is a good fit for our team.

Steve Banse

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Thumbnail of user williams2826
Minnesota
1 review
6 helpful votes
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August 19th, 2020

Completely unreliable and their staff if never available to resolve issues. Completely unsatisfactory.

Thumbnail of user joycec515
Canada
1 review
1 helpful vote
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August 25th, 2021

Save yourself headache don t use their services... they will bill you for services they did not provide

Thumbnail of user ghcmechanicalr
New Jersey
1 review
6 helpful votes
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June 7th, 2023

Jason O. RT 68 has a very good customer service, always prompt, friendly and very accommodated. Wery happy with his service.

Service
Thumbnail of user benf674
Texas
1 review
1 helpful vote
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September 9th, 2023

Uniforms are returned wrinkled and very sloppy, terrible service.especially at Boggus Ford Harlingen.

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