Citi TrendsReviews 43

So I ordered a pair of ripped jeans and few more items. Now the jeans was my main purpose for ordering from them. So you can imagine how pissed I was when they took my money sand gave my a tracking number. And on the invoice when it arrived. Oh by the way easier didn't have your jeans in stock. We'll refund you in 5-10 days. It's on the 14th day I get a email saying I've been refunded, but no money is back on my credit card and it's the 16th day, my bank dosen't hold funds, once refunded it always goes immediately back on my card.

Be careful when dealing with these jokers. You may not get what you paid for (middle finger emojii) cititrends.com

I hate going to the local Citi Trends store for many reasons one being the ghetto, unprofessional work team. So I saw they have a site and said, screw it let's dip the toes. I ordered a knock-off Ed Hardy hoodie and sweats set, just under 20$. I ordered on Sunday, they took the money Sunday and sent a receipt Sunday. Come tuesday I STILL had heard nothing. It took a couple emails (must use their 'contact us' page and they have nothing else) and I got a response "it should be sent out later this week" and that was it. So I personally didn't like such a vague, unprofessional response and began asking for a 1-800 number... after several emails on wednesday I got two responses... one from the same person talking to me like an idiot trying to explain to me what 'processing' is. Truth of the matter is I ordered from 3 companies the same day and by wednesday they were both shipped with tracking numbers and I'm still being told its gonna take till Friday to process. The only enjoyable correspondence was from an 'Erin' Who was PROFESSIONAL and at least told me it wouldn't be shipped till thursday or friday cause of the 'holiday rush'... Again I ordered from 3 companies at the SAME time. I wanted to wait till my package was in UPS system before I wrote this, I wasn't comfortable at all with their 'processing'. I never go in the store anymore because of the attitudes, rudeness, and just all around ratchetness of its staff and now I can't shop online with them with confidence... So I won't be a customer of theirs of any kind.