Citizens Bank

Be very careful with their ATM machines. I had a transaction where I was trying to withdraw cash. The machine debited my account and then said there was a dispensing error and the transaction was canceled. I did not receive my money but the money was deducted from my account and 2 weeks later has still not been credited. No one from the bank will return my calls so I have had to file complaints with outside agencies.

I called customer service yesterday at 5:00. After a half hour on hold with really loud music I started a chat help. Another half hour on hold to be immediately transferred and be on hold for a half hour. No response from the chat either. Gave up on everything. Next morning at about 7:00 am I get a text from Citizens chat "How can I help you?"!

After multiple times of having to change my password to monitor my checking account, their Online Banking department decided to freeze my One Deposit checking account. They did not explain why they decided to freeze my checking account. Totally rude. Do not bank with them.

Customer Service reps LIE or hang up on you and are not helpful, this bank is a dumpster fire of a mess. If two people's names are on an account and you close it because of the extreme fees they charge you. You're just S out of luck even if your name is on the account. They will only send the closed-out check to what they say is the primary account holder... even if your name is on everything too, including the checks. The check they send is only addressed to one person they deem primary. Even if the CSR says otherwise, LIERS! This dumpster fire of a bank will only make the check out to the person who is the primary even if your name is on the account too. And not close out both checking and savings! It's a dumpster fire of a bank. Avoid it like the plague!

July 13 2022 someone walked into the Rochester NY branch and withdrew $5500 from my account. I'm in Alabama, they said someone had my ID. So I called the same day and asked what has happened. Today is August 12 and they still haven't deposited my money back. First they said it was sent to the wrong department. Now they are saying I need to fill out this form etc. To top it all off because they gave my money away they charged me non sufficient funds fee also. I was like really. So for small business banking go somewhere else.

Citizens is the worst bank ever - by a mile. First time in my life that a bank has taken my initial deposit and direct deposit, then decided, without a phone call/email or letter, that they wanted to close my account. Zero explanation and when I called, said they cannot share any information. While that is their decision, they do NOT have the right to hold my deposits hostage / in limbo. I am on Week 6 trying to find someone with authority to mail me a check with my funds initially deposited. Stay far far away from Citizens Bank!

DO NOT ATTEMPT TO OPEN AN ACCOUNT AT CITIZENS BANK!

I received a promotional offer from Citizens to open a checking account and savings account.

I opened these accounts, only to have them be closed within days without warning and without ANY explanation from the bank.

An associate took a guess as to why the accounts had been closed; one of them said they would find out why and give me an explanation by calling me on the phone -- they never called.

The associates were generally unsympathetic as well, offering zero sincere apologies.

Why was I given the offer if my accounts were just going to be closed? Why were they closed? Why was I not called back? Why is no explanation forthcoming?

Anyway, this is a bush league operation. Stay away.

If you ever have a problem with this bank, they will keep you on hold forever, and then the rep will have no idea how to handle it, and have you call another number with25 minute hold. They have no concern about customer's time.