CJS-CDKEYS has a rating of 2.1 stars from 63 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CJS-CDKEYS most frequently mention customer service problems. CJS-CDKEYS ranks 1238th among Video Games sites.
I initially had an issue with a windows 11 key I purchased but customer service were helpful and had it replaced within a few days
Waiting 10 days for a refund and just get ignored! I have raised 2 tickets and they send the same reply and ignore screenshots showing the issue. AVOID THIS SITE THEY DO NOT REFUND EVEN IF THE KEY DOES NOT WORK!
I was supposed to get a CD key, but I was offered a gift. I asked for a refund but they denied it. Will dispute. Also, it's not instant delivery. So false advertisement.
Date of experience: July 1, 2022
I get the best prices on all software and the like from this site. I haven't bought anywhere else in a while.
Products used:
Software
Date of experience: January 17, 2024
Still waiting on 9 office 2021 license keys...they did not work and I opened up multiple tickets with no resolution going on 3 months.
Date of experience: November 21, 2023
I have multiple tickets going on for months with very limited communication or resolution. I have about 6 or 7 license keys that I need refunded to purchase more but no one is responding...I have a total of 29 back and fourth messages for over a month and still nothing...there phone # does not work so you have to wait and wait for them. Worst customer service error...I am going to keep giving bad reviews until I talk to someone
Products used:
office 2021 professiional
Date of experience: October 30, 2023
I bought a serial number for AIDA64...never worked...and after 20 hours still waiting support answers me...really WTF...
Date of experience: January 27, 2024
Always use these guys for console top ups/subscriptions. Best prices and easy to use! If you have VPN, then you can get even cheaper offers.
Date of experience: December 3, 2023
1x Project Zomboid CD Key For Steam
1x Project Zomboid CD Key For Steam
(Order *******)
Will not send me a code to authenticate my phone number, also can not cancel my order due to this reason-
"Your order is currently processing. Please wait for this to be completed before requesting cancellation"
So am just stuck waiting sent customer service a message about 16 hours ago to try and get a cancellation as am not interested in buying the game from CJS, asking me after the fact to authenticate my phone number and never sending the code to my phone this has annoyed me just wasting my time
I Will never use CJS again due to how slow and incompetent the system is.
Edit this is their response cowboy company do what they like.
Cecil D. (Tier 2 support)
Hey Jordan,
I apologize for the inconvenience caused. I understand how frustrating it can be when you're unable to cancel a pending order. Our anti-fraud authentication process is in place to ensure the security and legitimacy of transactions. However, I understand your concern about it being requested after payment.
Regarding your refund request for order *******, I'll be happy to assist you with that. To proceed with the refund, can you please provide me with any screenshot evidence you may have, such as an error message or confirmation of payment?
Once I have the necessary information, I'll initiate the refund process and put the key back for re-sale to another customer. You'll receive the refund once the key has been resold.
Again, I apologize for any inconvenience this may have caused. I appreciate your patience and cooperation in resolving this matter. If you have any further questions or concerns, feel free to let me know.
Best regards,
Dave
Date of experience: October 5, 2023
Bought a key on the 24 of April. This key originally worked for the first month or so then randomly one day the computer tell me the key is invalid because it is in use on another PC. I contacted them thinking this would be an easy fix... boy was I WAY off. They started, reasonably, asking for verification pictures. I accidentally sent a video (. MP4, my mistake) after taking a screenshot of the information they wanted from the video (and verifying its clear) and sending it to them I get a response back saying its not clear enough. I then ZOOMED IN and took another screenshot (readable by my 86 year old grandmother WITHOUT HER GLASSES!). STILL ITS NOT CLEAR ENOUGH! I have send everything I can think of (copy of registry have from windows, screenshot of Magic Jelly Bean Keyfinder with the key they sold me listed MORE THAN CLEARLY and even more screenshots of the computer getting to the screen where the validity of your key is expressed). I cannot think of what more I can do to appease these people. I have opened a PayPal ticket an hopefully I get my 7.99GBP back.
So... Buyer beware! This company is a joke. They sell software keys and have no idea how to verify information when someone has a bad key. I tried at this point to offer them suggestions (like TeamViewer or Anydesk, sending my. Reg file and even giving instructions on how to open it) I give up. They will have to deal with PayPal now and all my bad reviews.
Tip for consumers:
Be very careful and always check out with a PayPal account so you have their buyer protection.
Products used:
Windows 8.1 product key
Date of experience: June 14, 2022
Overall i'm really happy with the service provided. All is great! Thank you so much and look forward to using yu again.
Date of experience: September 14, 2022
Paid, the game code was not received, it is obviously an informal, fake page. It's miserable to take people's money in this way
Date of experience: March 16, 2023
Had My Money Stolen And Terrible Customer Service!
I bought an xbox live gold code for the UK and received a faulty code that wasn't for the UK.
After I reported it I had to jump through a few hoops and talk to the Microsoft service team to gather evidence, after that we just went round in circles. I was asked to send them the same evidence multiple times untill the emails went stale and they just started ignoring me, so I opened up another complaint, just for the exact same thing to happen again.
I then opened up a complaint with CJS CD Keys directly and had a more official line of emails only for the same thing to happen again!
It's now been nearly two months since buying the code, no replacement and no refund, just being blanked.
I'm now having to go through my bank to try and get my money back.
It might seem more convenient and cheeper to buy from CJS CD keys but for the small amount of money your saving and the risk you're taking if something goes wrong, I highly recomend you just go to the shops and spend your money where you know you're not going to be robbed or scammed.
Date of experience: November 26, 2020
I got the game I desired much all because of CJS-CDKEYS at a less price than imaginable.
Keep the spirit up, you've inspired millions..
Products used:
Keys
Date of experience: September 29, 2023
Can't fault this plac. Always got my games cheap and on time.
Date of experience: October 12, 2016
Habe 2 Keys gekauft und beide funktionieren nicht. Sehr Sehr schade. Der Rest lief sonst reibungslos.
Date of experience: February 9, 2024
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