On 2/27/2023 I visited Classic VW of Gastonia, Gastonia,NC, a VW dealership. I visited for the purpose of test driving a vehicle. The vehicle was in stock. After approximately 30 minutes of exchanging needed info I was met with a Sales Mgr. Who presented me a statement requiring my signature to commit to purchasing the car ( prior to test driving it). The statement presented a marked up price of ~$51,400 ( on a car which has an MSRP of ~$39k). The difference between invoice and MSRP also reflects a difference of approximately $1500 to $2000.So that would be added to the ~$12k markup. After questioning this info I was then abruptly asked to leave "I will show you the door". This was my second visit to this dealer- the first time resulted in a "Internet Mgr." who twice assured me that the car in stock was an XYZ version and included an automatic transmission. I drive 1/2 hour to find a stick shift version. At that time the GM was apologetic and assured me he would follow up when a suitable version arrived ( No one ever did). When I questioned the same Sales Mgr. For his name he refused to identify himself. BTW- this is coming from a customer who has owned 3 prior VWs and 3 prior Audis and which was discussed with the dealer salesperson and Manager. The VW of America HQ located in Herndon VA was notified of my experience and will investigate. There was no profanity or shouting and the audacity of a "Sales Mgr." to ask someone to leave when they question unscrupulous sales practices, to refuse to identify themselves by name, to treat a long term VW/Audi customer so callously speaks volumes of the unprofessionalism of this dealership. I simply wanted to test drive the vehicle. Take your business and money elsewhere. STAY AWAY from this VW dealership.
Date of experience: March 3, 2023
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