ClassPass

I signed up 14 months ago for a free child class. I never got my free trial and I never got any information relating to it. 14 months later. I realise my joint credit card had been debited £69 per month after contacting them I have been refunded for months, even though they can see that I have never ever ever used their service, I have written to their office in America and have not received a response. A total rip off. I will be elevating a complaint to the financial ombudsman.

ClassPass is a deceiving company. I have a large dance and fitness studio and I have signed an agreement with ClassPass. The studio is one of the top in the marketplace with high customers reviews including ClassPass members. The agreement with ClassPass is based on a minimum and maximum amount per attendee coming via ClassPass. However, ClassPass never paid as per the agreement. Most of the payments received are below the minimum amount stated in the agreement. We tried to communicate with ClassPass; but there is no contact number to call, we sent emails; however, ClassPass never acknowledged our emails.

Since I've been charged $15 for every time I made a late cancellation (less than 12 hours), or not showing up, I understood their rules are there for a reason. However, when I got to the early morning class on a Saturday morning, I got an email notification that my class got cancelled, giving me 10 minutes' notice. I got my credits back. Thank God?! What about the hour of my time wasted? What about the 13km fuel cost? When I complained, all they said was, thanks for your feedback, we'll let the studio know about your feedback. How come there are no consequences for the studios for cancelling on members? Where's there's fine and my compensation? I now understand I was one of their cash cows.

On Sunday, June 30th/yesterday I wanted to upgrade my credits to a higher plan starting on July 15th. However, when I went to check out I ACCIDENTALLY clicked the "change plan now" button instead of the "change on next cycle" button. Within seconds of realizing my mistake I reached out to "help chat" through the app. I talked to a bot and then requested a real person. The "real person" couldn't help at all and said they would escalate. My simple click has now become a mountain of an issue because no one can simply refund me the credits and move them to the following cycle. Inotherwords I did not want to change NOW I wanted to make the change on July 15th/my next billing cycle. However, after countless back-and-forth emails with you "support" NOTHING has been resolved. A simple click of the wrong button and now I'm stuck with a new plan cycle and an upgrade of unwanted credits immediately. I will be out of town the next week and wont be able to use these for a week at least. If you can fix what no one else has been able to I will happily restart my plan and remove my negative appstore review. But I have a feeling you're a bot and there's likely a chance my issue remains unresolved forever.

Very dissapointed with classpass, after years of using this platform. It appears that I've been inadvertently placed on a US membership code eventhough I live in Australia, resulting in higher costs without corresponding benefits. So I paid almost 20 dollars more with no extra credits, and no contact from classpass that I was on the wrong membership code. I Have tried contacting them, and they did not offer any options for resolutions, did not reply the email

This lead to confusion and misinformation for their customers. I kindly request to escalate this matter to the appropriate department for resolution, however the issues were left without reply.

Do yourself a favor, sign up to a better platform

14 day free trial and free credits is BS. The 2 places I go to yoga joint & cycle bar only allow you 1 class. So badically all of credits are useless and you lose them, they do not roll over if you buy membership.

Class pass steals your money. The customer service is trash. If you want to wait on being charged because you still have points. Your account will be paused (even though you bought your points) until the "membership" is paid. Its not a membership. You pay for credits. If you have a credits and your account is canceled they wont refund you your money and some of the classes cost way to many points. Its a scam. I love the flexibility of different gyms and classes but they need to figure out their billing. Be prepared to get robbed and screwed over with this company. Why support a business that is unethical?

My first time come try Classpass, I was offered 1 month free, so I registered my account on Jan 27th, 2024 and booked my 1st class with 8 credits I believed however the system requested me to upgrade so I can book the 2nd class. At this point I still have at least 30 points that was included in the 1 month pass but can't be used.
In order to start my 2nd class, I updated my membership 89$/month. And realize all my free points in the 1 month free are gone, wasn't even adding up on. I only have 43 credit after all this. So what's the point for this 1 month free trial? I don't understand.

Turns out this is what they described. 1 month free is a complete fraud
This is what you can expect during your free trial:
* A free, one-time visit at select studios and gyms
* The ability to cancel your trial at any time
* The option to immediately upgrade your trial to a paid membership to unlock full access to our app, salon and spa appointments, and repeat bookings.

I signed up with Classpass in hopes to save a bit on classes at the studio I attend. This app by far is too premature to even be on the market. I was constantly being incorrectly billed and credits were missing from my account. To say the least, customer support didn't do anything let alone hear me out. I had proof in the form of emails and credit card statements but Classpass didn't do anything to rectify the issue or even provide half of a solution. In stead they repeatedly mentioned my comments would be considered as feedback. I had to connect with my credit card company directly to dispute the transactions. Don't waste your time on this app just go direct to the studio if you don't want to be ripped off.

Trial credits do not rollover once you start paying which is a bit of significant fine print. It feels like a pretty shady policy designed to capitalize on people assuming the intuitive thing which is that they will rollover. If someone assumes that, then they are much more likely to want to pay for at least a month to keep those credits. Once they have paid for that month, it's better for ClassPass' bottom line to take those credits away assuming that on average it doesn't affect user retention too much. So it makes sense from a money side, but it's shady as hell.

Got lots of saving using my classpass monthly subscription, though squeezing time to sneak and use the credits, but gets superb service everytime from all the establishments I go to. Thank you classpass.

Their business model seems to profit only from errors. 20$ for missing a class, no way of seeing previous bookings and customer service is like talking to a wall. I do not recommend at all, it will cost more money than what you sign up for and a headache with all the added fees and not helpful customer service.

If you fall sick outside of the cancellation window, not only can you not cancel, but your card on file also will be charged an additional amount of money for not canceling. In the middle of flu season and an ongoing pandemic, this doesn't make sense. You're advised not to show up if you feel ill but also don't have the ability to cancel when this occurs. This is a stupid business model and the classes aren't worth this hassle.

I would stay far away from these guys! They ripped me off for two months and looking for other people in the same situation. Sending all my information to Global news as they don't respond and ignore emails.

You don't get much of a discount, if any.
If you don't use the credits, and you don't want to pay the next month, you just lose your money.
They have no phone number to connect with customer service.
Booking for reservations takes days to be confirmed.
I would not recommend this at all.

The credit system is confusing and it's not a good option when you want to work out consistently, might as well join a studio. They always find a way to screw you out of money. I know studio fitness does that too but Classpass is all virtual so no one to talk to face to face.

I signed up for a free month but after 2 weeks they charged me 49$. When I tried to talk to them they left chat! One person told I had only 1 week free, other 2 weeks free. Each time different information. Now they don't respond to my emails after sent them confirmation of free month! Poor service. Please do not use it in Australia.

I can't fully detail what a nightmare it has been to try to have them cancel my account. There is no one you can call. If I posted our email exchange here you'd be even more outraged. I don't think it's even a real person. I am still paying for this service after now almost 4 months of actively fighting with them. Also, I was never able to use it because there are no gyms anywhere near places I live or travel, which is many major cities. They might have them listed on the app but when you actually go in to find decent gyms or classes, there's nothing good. I used this years ago and liked it. Now it is a scam.

Really bad customer service, help options online are poor and site navigation needs work. Two unauthorised payments have also been taken from my account. One has been refunded, just waiting on the latest refund. Too much effort to use class pass.

I'm coming from the merchant end of things- they change rules don't tell u, don't respond to calls, have unprofessional non trained managers with no management experience. I won't be using them any further as I don't do business that way. Someone else will come along soon doing the same business --but better - and I anxiously await your arrival :)

Class Pass has double booked my business then refused to take responsibility or even resolve the issue with their horrible customer service. Finally got a manager email taking days and still no resolution.
Payment practices are Shady they don't include list of customers they are paying you out for so good luck knowing if they are actually paying you correctly.

Sounds good, but like a typical credit card scam once you sign up for free intro or cancel your membership at any time, they keep banging your credit. No phone number to call, no response from email. More headache than it's worth.

At first I was frustrated trying to contact someone from ClassPass. I tried to contact a customer service personnel about my membership, and while I initially had difficulty reaching someone over email, I received immediate answers from 2 different sources who were both very helpful went I went through the chat on the app itself. They went the extra mile for me, and I am very appreciative. I really enjoyed the Broadway Bodies class I took through ClassPass. New members should know that once you sign on, you will be charged automatically. If you know this, you're in good shape! Don't knock it til you try it!