Clavonna

My fiance purchased a dress from Clavonna for $370 - significant money for a single mother.

They sent the dress after 5 weeks, and it was the wrong size (bust, hips, length), the wrong color, and there were buttons missing and lace falling off. The seamstress can't even fix it. Plus, the seams are uneven and sticking out.

We contacted them and told them about what happened. They told us to send pictures. We showed every problem (including measurements).

Their policy was to replace the dress if it was their fault. They did not. They offered to make another one for $260... So we'd have 1 usable dress for twice the price.

They would not take the dress back for a refund either.

Now we have a dress that is useless, and my fiance lost $370.

I'm reporting them to a government agency, but we want to save others from this horrible company. Shipping out garbage from China.

Do not order from this company! Very disappointing dress, poorly made, looks nothing like the photos, very cheap and messy looking dress! Company won't give me my money back! Just lost $500.00! And still need to buy a wedding dress as I will not be wearing this for my wedding :(

I paid over $200 so I thought better quality than Wish or Aliexpress. Ordered a brown chiffon dress, came in mauve 3 layers organza. They say extra fabric for tailoring if needed, well gee there is 4 inches of fabric tucked every where, no end seams to prevent run and yes, like others K Linda said it was my fault. It was my computer screen. Another scamming store Also, they fake a name similar to mine for their review saying how happy I was.

The dress arrived without hook, very poor material wrong size. The lave difference color very ugly design. If you want money back they said 6 percent for compensation. Never never again this is a big mistake

The dress came in the wrong colour... and looked like a cheap piece of crap NOTHING like the picture. I wrote to them for help and they denied everything... they offered absolutely nothing in return. They list Calgary making it look like its local and in reality its an overseas factory with customer service reps that dont speak or write proper English. Absolutely disgusted with the quality and especially the service

In good faith we ordered a wedding gown & a mother of the bride dress. Even with specific instructions both dresses were hideous. Despite efforts to try to communicate with them about our dissatisfaction I received replies like... the dress looks beautiful on you... or they spent much on making it... rediculous replies & terrible customer service.

This dress is horrible. It's not the dress in the advertised picture. They just try to replicate it but with really cheap supplies/fabrics and amateur seamstress skills. It's cheap tulle with ugly appliqués instead of lace. Individual silver sequins loosely sewn on instead of the beaded belt. And the fit was even wrong! Then I tried to get my money back and they won't give me a cent! Their customer service skills are as good as the quality of the dress... which is absolutely terrible! Seriously do not waste your money here!

I just got my dress yesterday and it is crap. It didn't fit right anywhere ( had paid the extra charge). It looked nothing like the dress in the picture. They shipped it in a bag that had no protection... so when I opened the dress up it frayed the dress from the beading attached to the lace on the dress. Had loose beads and buttons on it. It looked and was made CHEAP. All they said was we can make you another one for a fee? Are you serious money back please. They don't even have a return address to send there crap back to them cause they just take your money and run. They will just quit answering your emails so you go away. I am posting everywhere about this company. DO NOT SHOP HERE LADIES TRUST ME!

If it looks too good to be true then it is. Before ordering my dress from them I got confirmation that if I was not satisfied they will refund me my money or remake the dress. The dress arrived and I am not quite sure who's measurements they used but it was not mind. I have a wedding to attend 2 weeks no time to remake a dress, how would I even know if the dress will fit? They offered me 6% compensation. I laughed, how insulting. I have a lawyer that is my best friend and the bank looking into this company. STAY AWAY, better to spend the extra $ for a dress that is made well and will fit you.

Ordered custom made and they were able to make it and ship to my door in 6 days from China! Couldn't get it done up, cheap cheap cheap! Didn't look anything like it was suppose to! Emailed them right away and they said they would make me a new one I would just have to pay for the material, would have shipped there garbage back but it would cost me 200! They said we will give you 10% back! That was a month ago and still have seen nothing! DO NOT SHOP HERE

The only reason they get a one star is I couldn't give them a zero. The dress doesn't fit (not even close) the zipper looks like it's about to blow apart. Tried to return the dress with no success. First they said try and sell it myself and they would give me a 5% credit, then they said 8% and now they say nothing, haven't heard back from them in days This company is a joke... stay away.

Similar to a couple of recent reviews, I ordered my daughter's grad dress after researching the authenticity of the Clavonna website. The good news was that we received a well-made dress. Seeing was good quality and fabric was good quality. The bad news: it came in the wrong colour. Their online return policy states that if Clavonna makes an error in the order, they will pay the material fee to remake you a new dress.

Sadly, that is not the case. Clavonna representative that goes by Linda K said we would have to pay the material fee for a new dress which is $230 US. After numerous requests asking them to honour their own policies, Clavonna offered a 6% refund.

I thought this would be a safe purchase given the Clavonna is a Canadian website but the work is being done in China and you don't seem to be able to hold them accountable if they do not deliver as they say they will. So disappointed.

I ordered the most beautiful wedding dress... the dress of my dreams. When it arrived it was the wrong colour and sloppily made. Although the site say they will take responsibility if the colour is wrong, they (in actuality) refuse to honour their own policy. I spent over $500 and now have no wedding dress

The dress I received was badly made, size wrong: very large at the top and very narrow at he legs, impossible to be altered by a tailor. It did not look like the picture. Material was cheap. I asked for a refund, the owner Linda refused and said I had to pay again for a new dress.

They gave me a totally different dress and I sent so many emails, even sent to Small Claim B. C., but this website didn't reply at all. The last email they said they will refund 40% to me, But I still did not get anything after a month. So I double checked the website and I found out this website is located at China and all the registration details are from China, not as the website said that's from Canada. They are liars, Don't buy from them.

I purchased a dress recently and wanted the one pictured on-line. When it arrived it was the wrong colour and the lave was a fair lesser quality. The details were also completely different. When I told Linda of this she asked for more material money to make another one. In addition she asked me to sell it to someone else in place of providing me a refund. I would NEVER recommend this company to anyone. It's dreadful

Do not order from this online website- my daughter and I were very disappointed- the dress we ordered is not of good quality at all! Doesnt have same style as website photo- and if you aren't happy with it - they won't refund you! Waste of money and now we have to spend more money buying something else.

What you get is totally different than what you order and it doesn't fit properly. They won't give you a refund or return label either. They just want to partially pay for a tailor for you to fix the dresses. Avoid, avoid, avoid###

Love this dress. Very nice material, well done. When I saw it I couldn't believe how beautiful it was. I definitely feel this dress is a good buy. Looks exactly like the picture and even better. Size was correct. I'm extremely happy with this gorgeous dress.

The dress is absolutely perfect! It is a wonderful fit, very charming I would recommend for anyone to order this dress from clavonna. I can't wait to wear it on my special day and for the love of my life to see me wearing it! Thanks for making me such a pretty and perfect dress!

I bought several dresses for a wedding. When they arrived they were not true to size (at least 3 sizes too small, couldn't even do them up), not as described, not true to color and nothing like the pictures. The material was cheap, the dresses poorly made, and they were terrible. I asked to return them and the customer service was terrible. They actually asked if I could sell them and they would remake them for me at a cost. I indicated that I would not and wanted to return them and get a refund. They still refuse, only offering to remake them at my cost. I have attached a photo of what I ordered vs what I got. The bubble gum pink ice skating dress is probably the best...

I ordered my wedding dress. It is totally different than the picture. I asked them to add a layer of organza. They told me they give me a petticoat as well. But, I got nothing! I have no organza I ordered Cathedral train, but my dress has the chapel train.

Stay away, far away. Dress received is not what we ordered. I have requested a shipping label and full refund. Clavonna has responded with ridiculous offers to settle, the latest is below.

"sorry, but we try our best to make the dress and we spend a lot on buying materials for the dress, paying staff salaries, freight, the custom tax, and paying the money to the tailors and the designers and so on So how about we refund you 5% cost of the dress, and you can keep this dress or you can resell this dress to others, If you accept, we will send money to you as soon as possible."