business logo of Clearly
How would you rate Clearly?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
3 helpful votes
Follow Maira M.
Unfollow Maira M.
Send Message
Share Review
Report Review

I am extremely disappointed. I have been a client for 5 years of clearly's contact lenses and decided to try their glasses.to my surprise, they arrived crocked and bent. I cannot see without glasses and now I am stuck having to go to work with crocked glasses because I can not afford to send it back and wait another 2 weeks to get a replacement, as I am basically blind without them. It is so upsetting…

Date of experience: May 26, 2023
Jane S. Clearly Rep
over a year old

We're so sorry to hear about this experience. We want our customers to be 100% fully satisfied with their glasses, and we're here to help if that's not the case. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -JS

Canada
1 review
1 helpful vote
Follow Brenda A.
Unfollow Brenda A.
Send Message
Share Review
Report Review

Canada Post Failure
September 8, 2020

I am satisfied with the progressive lens glasses I received. When I reported the failed delivery of my order I was able to have a second pair sent to me without any further issues. It is unfortunate that Canada Post was unreliable in this instance but I do not hold Clearly responsible for the lost item. This was the first time I ordered glasses from Clearly.ca and I will likely order from this company in the future.

Date of experience: September 8, 2020
Angela C. Clearly Rep
over a year old

Welcome and thank you for your review Brenda! We really appreciate the feedback, and appreciate you choosing to give us chance! We're so sorry to hear there was an issue with your delivery. While we're glad you've got the second replacement pair in your hands, we hate that you were kept waiting when that first package failed to arrive! Rest assured we'll be following up with Canada Post on this. We look forward to 'seeing' you again real soon! If there's anything we can help with, please feel free to reach out! - Team Clearly

Canada
1 review
0 helpful votes
Follow Jesse D.
Unfollow Jesse D.
Send Message
Share Review
Report Review

Hubby's first time
October 5, 2021

My reluctant husband needed a new very expensive prescription and he hated everything he saw in show rooms. So I convinced him to try clearly because of the great guarantee. For half the price of his last pair of glasses he has a new pair he really loves with transition lenses. Thank you.

Date of experience: October 5, 2021
Canada
1 review
0 helpful votes
Follow Leigh T.
Unfollow Leigh T.
Send Message
Share Review
Report Review

Mostly pleased
May 21, 2021

I was very pleased with time delivery time, but not totally happy with the glasses. My previous pair had spring loaded arms, and I really wish I had ordered a pair with them. These are a little tight on me, plus i am having trouble getting them adjusted for me. I am scared to try and bend the nose pieces too much in case i break them. Is there some kind of directions on how to adjust them without breaking them?

Date of experience: April 21, 2021
Jane S. Clearly Rep
over a year old

Hi Leigh, thank you for your review. We're sorry to hear this about your glasses! We have a couple of options when it comes to getting your glasses adjusted. We'll send you details directly. Keep an eye on your email inbox. -Team Clearly

Canada
1 review
0 helpful votes
Follow Steve G.
Unfollow Steve G.
Send Message
Share Review
Report Review

Somewhat happy
October 8, 2021

I ordered two pairs, one pair of sunglasses and the other progressive lenses with transitions. They also have anti glare and anti fog. There is a bad reflection in the lenses that I don't get with any of my other glasses. They are also really tight fitting over my temples. Tight like they don't rest on my nose unless I push them down. Hard to determine sizing when ordering online without trying them on first. Very happy with the sunglasses though.

Date of experience: October 8, 2021
Angela C. Clearly Rep
over a year old

Thank you for your review and feedback Steve. We're so sorry to hear that the eyeglasses you received aren't quite working out as you'd hoped they would. We want our customers to love and be 100% satisfied with the products they receive from us, so we're more than happy to help make this right for you! We'll be reaching out to you directly with some options. - Team Clearly

Canada
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Send Message
Share Review
Report Review

Good service
September 10, 2020

Everything was great. Only thing was that no where on the site (that i could find) did it say which province you ship from. Therefore, no indication of of how long it would take to arrive BEFORE I placed the order and received tracking details. Now I know for next time (so I don't wait until i'm on my last pair of lenses).

Date of experience: September 10, 2020
Canada
1 review
0 helpful votes
Follow Mitchell F.
Unfollow Mitchell F.
Send Message
Share Review
Report Review

Defective batch issues
September 29, 2021

I had ordered years ago from these guys, no issues. The last order, my left contact lens (first one i tried) was very uncomfortable almost INSTANTLY... i tried these very expensive moisture, allergy eye drops from my optometrist and it didn't help. I switched to a new left eye one, it was much better. Contacted Clearly, I'm told i have a defective set of contacts (batch), they ask for a photo of my prescription and a photo of the bad lens. They can give me 10.00 credit on my next order. I have to buy a whole new box and pay for shipping and handling to replace a defective product. Disappointed, they should do better. Work with the manufacturer, something... if i'd bought through my optometrist, i would have paid more, BUT I almost guarantee i could get a single replacement for free. Now, i don't know how many other defective ones i might have.

Date of experience: August 30, 2021
Isabella D. Clearly Rep
over a year old

Hi Mitchell, thank you for sharing your experience with us. We are so sorry to hear of this inconvenience. Your eye health is really important to us and we would like to see how we could offer further support. Someone from our customer care team will be in touch with you shorty. Thank you for your patience! - Team Clearly

Canada
1 review
1 helpful vote
Follow Mari-Lee P.
Unfollow Mari-Lee P.
Send Message
Share Review
Report Review

Glasses are horrible
August 9, 2022

I ordered my first pair june 2021. 3 months after the warranty they bubbled. U ordered the same pair in dec 2021 and they bubbled again. I requested a refund for both and they said it was wear and tear. Bull crap. I am making everyone on Facebook knows that clearly is a fraud.

Date of experience: July 10, 2022
Adriele Q. Clearly Rep
over a year old

That’s very disappointing! All our glasses are covered under a 365-day manufacturer's warranty for defects, not including wear and tear or accidental damage. We would love to help solve your issue. Please note that in order to give your situation ample time and care, there are a few things we will need from you to help with the process. Please don't hesitate to answer the email from this comment with your order number. We'd love the chance to have a look and provide further support. -AQ

New York
1 review
1 helpful vote
Follow Sebastian B.
Unfollow Sebastian B.
Send Message
Share Review
Report Review

Never have stock
February 22, 2023

I been order my contacts lenses from this company for at least 2 years and finally had enough, every time I order they promise to deliver in 3 to 6 days, and then they send email saying that they don't have it in stock i even paid for the fast shipping but always take more than two weeks to deliver, enough is enough, I'm done with this company,

Date of experience: January 23, 2023
Angela C. Clearly Rep
over a year old

Hi Sebastian, thank you for your review. We're so sorry to hear about this.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we can only imagine your frustrations to have delays experienced. We'd really like to reach out to you directly to assist you with this, but we'll first need some further assistance from you to do so. The order number you provided to us seems to be incorrect. If you are able to please provide us with the correct order number, and/or your email address, we can pull up your account and proceed accordingly. We look forward to hearing from you again soon! - AC

Canada
8 reviews
17 helpful votes
Follow pear s.
Unfollow pear s.
Send Message
Share Review
Report Review

Good experience
February 26, 2017

I've ordered multiple items over the years and they have always followed through with good service and packaging. I have gotten glasses which came with a nice case and also contacts on multiple occasions. So far nothing to complain about on my end.

Date of experience: February 25, 2017
Canada
1 review
0 helpful votes
Follow Melanie I.
Unfollow Melanie I.
Send Message
Share Review
Report Review

Excellent
June 18, 2021

Clearly always delivers exactly what I order and always in time or early when it comes to shipping. They even put in a small bag of gummy bears in the box, that was such a nice surprise. They truly go above and beyond

Date of experience: June 18, 2021
Canada
1 review
0 helpful votes
Follow Pierangelo M.
Unfollow Pierangelo M.
Send Message
Share Review
Report Review

Best Contacts Anywhere
July 13, 2021

Love getting my Clearly orders for my mother. Quick and easy and they're in my mailbox before I even know it. Supremely affordable, she's never said a bad word about her lenses, and I'm more than happy to get her a backup supply.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
Follow Jaqi K.
Unfollow Jaqi K.
Send Message
Share Review
Report Review

Always a great experience
July 25, 2021

Great selection and prices! Shipping was so fast. This has been my experience every time I order through Clearly and I've been a customer for 8 years now. Thanks Clearly for always giving excellent service.

Date of experience: July 25, 2021
Canada
1 review
0 helpful votes
Follow Carolyn T.
Unfollow Carolyn T.
Send Message
Share Review
Report Review

Great products, great company
September 27, 2020

I have ordered from clearly for many years and always with the same result. An excellent price, product and service. Very quick shipping. Never had any concerns. Buy both my contacts and glasses from clearly.

Date of experience: September 27, 2020
Canada
1 review
0 helpful votes
Follow Dixie V.
Unfollow Dixie V.
Send Message
Share Review
Report Review

Great return policy
March 3, 2022

I ordered 2 pair of glasses, one regular and one sunglasses. They arrived earlier than expected which was great. The sunglasses were good but the regular eyeglasses didn't fit properly (my fault because of frame choice). I called and was emailed a return label and had my refund in record time.
Very impressed with the service from Clearly.

Date of experience: March 3, 2022
Canada
1 review
0 helpful votes
Follow Alyssa W.
Unfollow Alyssa W.
Send Message
Share Review
Report Review

Return Customer
June 9, 2021

I received my contacts quickly and they are in excellent condition. I'm a very satisfied customer who has recommended Clearly to friends and family who are looking for an inexpensive way to purchase contact lenses.

Date of experience: June 9, 2021
Canada
1 review
0 helpful votes
Follow Gord B.
Unfollow Gord B.
Send Message
Share Review
Report Review

Works well as basic set of glasses
May 12, 2021

Easy ordering experience. On time delivery. I had the measurements from my old glasses so I had something to compare the dimensions to, otherwise it would be hard to know what would fit. Still, I have one issue with these frames, which is that there are no rubber tips at the back, so my glasses always fall forward.

Date of experience: May 12, 2021
Angela C. Clearly Rep
over a year old

Hi Gordon, thank you for your review and feedback. We're glad to hear that you were able to use the measurements from a previous pair of frames on our website to help you find the perfect new pair! We want our customers to be 100% satisfied with the products they receive from us, so we're more than happy to help with any issues you've encountered with these frames. We'll be reaching out to you directly with a few options that you can look through and see which works best for you! - Team Clearly

Canada
2 reviews
0 helpful votes
Follow Mark J.
Unfollow Mark J.
Send Message
Share Review
Report Review

AWESOME!
September 9, 2021

Amazing! Not only was the order exactly what I wanted, required and asked for, but they gave me a treat as well!
The Pun Inside the box "now that's Eye Candy"…holy Smokes I laughed about this for days!

Date of experience: September 9, 2021
Canada
1 review
0 helpful votes
Follow Matthew H.
Unfollow Matthew H.
Send Message
Share Review
Report Review

Quick delivery.
September 29, 2021

Was very happy with the whole buying process and how quick delivery was.
I do however have an issue as the contacts I ordered were off my receipt prescription from an eye doctor. Got my new glasses a couple months ago and I see very clearly out of them, the contacts not so much. Exact same prescription but vision is blurry with the contacts which I've never had an issue with before.

Date of experience: August 30, 2021
Canada
1 review
2 helpful votes
Follow Nikki Y.
Unfollow Nikki Y.
Send Message
Share Review
Report Review

2nd order from clearly
August 22, 2020

Wonderful! I ordered one pair of sunglasses, and a pair of eyeglasses in a different frame. They arrived quickly and I love both pairs! Prescription seems fine and frames are great quality. I used the try on feature and I'm so glad you brought the try-on back... I haven't used Clearly in the past few years because this feature had been dropped, and it's useless to try and buy glasses based only on measurements.

Date of experience: August 22, 2020
Jane S. Clearly Rep
over a year old

Thanks so much for your review, Nikki! We really appreciate you sharing your experience and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Overview

Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.

service
232
value
233
shipping
238
returns
100
quality
231