Lens.com

They get you hooked with a discount on your first purchase. After that, their prices are significantly higher than their competitors and they add a hidden "fees and taxes" (you don't see the amount until the very end when you submit payment). There is no explanation for what the "fees" are for. They also refuse to consider a price match when offered.

Contacts came in within a week, no mistake! Note - This feedback will be published on Lens.com's Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.

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Lens.com has the largest selection of lenses and a readily available for shipping…quickly! The customer service is great both on the phone and emails. They even make sure that my order was received. I highly recommend Lens.com

Found the product easy and simple enough to get my order placed. My only stipulations were the fees at the end. $30 processing fee? It makes this more money than expected. Most customers expect the tax and shipping, but a $30 processing fee on top of that makes the price not as great.

Always ships quickly. I have been a loyal customer for several years. I just wish the company would not have to verify my prescription every quarter if my prescription is still valid. Perhaps they feel it is a security concern,

Think I might have ordered the wrong box, but double checking website says they are the same contact lenses, I will find out at a later time and if not, try to reorder the infuse box versus the ultra if needed, but very thankful that they have arrived.

The database of the countless of times I tried to get my order resolved speaks for itself. Could not get upper management to assist until the last time I called.
I've been in customer service for 30 years and they lack direction.

Was trying to order an extra pair of RGP through a benefit available through my insurance. Went to 2 places they recommended a neither could make the curve prescribed for my left eye. Started an internet search and found lens.com. For under $40 / lens they accepted the order on Thursday and Monday they were in the mailbox.

Very EZ and perfectly done. Have found my new supplier

Highly Recommend

Even though my order was labeled "delivered" I did not receive it. I checked with neighbors and the mail carrier but could not locate my order. Possibly a substitute carrier delivered it to the correct house number in a different housing development. Customer service at Lens.com were very understanding and willingly resent my order. I appreciate the understanding and the effort to satisfy me!

I didn't have my lens prescription to submit, so Lens took care of it. It added extra processing time to my order but still got here after a week or two, and the lenses were comfortable and had the right prescription.

Great price. Standard delivery. I don't like that I have to wait for my prescription verification from Lens.com doctor but other than that, very reliable site and great prices for my much needed contacts.

Great price. Standard delivery. I don't like that I have to wait for my prescription verification from Lens.com doctor but other than that, very reliable site and great prices for my much needed contacts.

Amazing deal at an affordable price! Also, they were super quick to ship! No hassles at all, easy to order on their website and upload my prescription. Easy peasy! Will definitely be a returning customer. Thanks lens.com!

DHL stated they delievered the package but it was never received. Contacted Lens.com and they helped me right away and sent out a new set of lenses which were received as promised. Thanking God that I don't have to squint anymore :)

Website needs improvements. I'd given up finding anyway to upload my Rx, then found a way to do it when I went to delete my order. It's part of the checkout process instead of before you begin shopping. The website structure is focused on profit-generating soft lenses that become trash after a day instead of on money-saving RGP lenses that last a year or longer, but there is a reasonable selection of RGP brands and models. Shipping cost is excessive for low weight orders that can fit in an envelope.

I've never done eye color changing contacts before, but we are doing a day of the dead party for work this year and I thought about doing one side of my face with paint and the other side just a normal face. The one eye contact makes my face look amazing!

I had a very pleasant experience with Lens.com. The entire process was smooth and efficient, with timely delivery and excellent service. I appreciate the professionalism and how everything was handled. Overall, I'm very satisfied and would highly recommend their services!

From the beginning I found this website to be easy site to navigate. It was landed out good to enter what my eye doctor recorded for my prescription.
Was able to get my prescription verified and ordered was placed. It's all worth placing my prescription for my contacts. Received an email to confirm that my contacts prescription been approved and ordered. Received my contacts in a timely manner and have been so satisfied with the contacts and their quality.

I placed my order on-line and realized I had made a mistake on the order. I called the customer service number and was easily connected to a real person who quickly corrected the mistake. Received my contacts sooner than expected and everything was according to order. I will be ordering again.

Great customer service. I emailed the customer service dept. because I hadn't received my order and they quickly responded. I did receive my order in a timely matter I just didn't check the mail. Totally my fault. Definitely will order again.

It was my first time ordering so I didn't know what to expect because I had bad experiences, but when I received my order, it was just perfect. It fit in my eye perfect and I've had the best experience with it. I couldn't believe what a price I got for this contact, I had been paying an astronomical price from my eye doctor. I couldn't believe the price I got and it was so easy to order it and I got it like in two weeks.

I just started wearing contacts and had no clue how to order. Customer service was very helpful canceling the wrong order and placing the correct order for me. My contacts arrived fast and I was asked to verify my order delivery. I will definitely reorder in the future.

I like the service when I ordered my contacts,they called my eye Dr.and got my prescription and it wasn't very long when I received my contacts, I've been with this company for a few years and I always had good customer service, thank you 😊🌹🌹

The contact lenses were same prescription but nit the brand i ordered. I requested INFUSE and instead i received another brand. When i called to complain, i was told they are the same thing. I asked if they no longer carry iINFUSE and i was told they still carry it. Then why the switch? Why nor let me know in advance?