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ClickInks has a rating of 1.8 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ClickInks most frequently mention customer service, and credit card problems. ClickInks ranks 71st among Printer Ink sites.
I have been using ClickInks since 2007 and continue to do so. Great pricing as well. In the past, I would see ink cartridges for high prices, but with ClickInks, I was able to afford it and thank you.!
We bought 2 cartridges that were clearly marked as compatible with our HP printer. Upon receiving the cartridges they were clearly marked that they would NOT work with our printer. We contacted the "customer service" line; which is a joke, and were told that they would work and if they didn't they'd refund us immediately. That was 2 months ago. They promise us refunds that never come. Beware...
We bought 2 cartridges that were clearly marked as compatible with our HP printer. Upon receiving the cartridges they were clearly marked that they would NOT work with our printer. We contacted the "customer service" line; which is a joke, and were told that they would work and if they didn't they'd refund us immediately. That was 2 months ago. They promise us refunds that never come. Beware...
Tip for consumers:
Awful customer service
Products used:
Printer cartridges
Ordered ink cartridges on 5/18/2020 with free 3-day shipping. I called, emailed and used online help... zero response. Still have not received. Order was shipped on June 10 after I made engaged PayPal in the process. As of June 22 I have not rec'd product and tracking stopped between DHL and USPS. PayPal requires I go back to Clickinks to getting tracking research before they will work on my behalf. I have no confidence that will happen with any promptness. I am now waiting for the product to arrive or maybe it is lost in shipping. DO NOT TRUST CLICKINKS website for shipping or response times. The website statements were not accurate according to my experience. They have never responded to my requests. I purchased elsewhere because I needed the ink. I have more time in this than it is worth. I will not buy Clickinks again. It cost me $114. Bruce
Do not order from this company! They steal your money and the ink is bad! Customer service is rude and unhelpful. I ordered so much ink it is now out of warranty but only 7 months old. ALL BAD. Rip off! Beware! Company will do nothing... Technical support picks fights and tells you to buy more ink!
This is the mos unreliable company that I ever dealt with. I returned unopened cartridges and it took 7 months to get a refund after 7 calls. Their customer service representatives lied to me regarding the refund and told me it would take two weeks. The cartridge chips were not programmed correctly and I could not use them.The manager never called me back. Please stay away from this company.
I have been using ClickInks since 2007 and continue to do so. Great pricing as well. In the past, I would see ink cartridges for high prices, but with ClickInks, I was able to afford it and thank you.!
Horrible company. Sent me inkjet cartridges that didn't work and charged me a 20% restocking fee to return and I had to pay an additional $10 to send back because they don't pay for return shipping. Even worse, a month after they received the authorized return they have yet to credit back my account. Each time I call they promised it was being processed that day. Ugh!
I purchased ink. The shipping box never opened. With COVID the ink was not used, the printer stop working, I requested an exchange. They were to respond within 7 to 10 days. No response. I called on 10/1 the CS rep stated it was approved and she or supervisor would be sending me return instructions via email before the end of her shift. No email was received. I called on 10/6 the CS rep talked over me, stated no update to my file even showing I called and no I would not receive return information as the policy was 6 months firm. I ask for a supervisor and was refused to be transferred. PLS listen to these calls and do something about inconsistent responses.
Tip for consumers:
It might be better to pay more to get good service and communication returned.
Products used:
Didn't use the ink - unopened box requested to return for an exchange.
Ordered on 9/29... was told it would be overnighted... ink arrived 10/10... I was told I was out of luck / no supervisor is ever available to speak / Daniel hung up on me/ chat agents said their hands were tied and log off... issue was never resolved
Whenever I am in desperate need for something at ClickInks I can always count on them to get it to me quickly, and I know the order will always be correct. They are a pleasure to work with, through email or on the phone. I am always very happy with their product and their service. Thank you, ClickInks!
I have been well pleased with clickInks every since I started using their searvice about 7 yrs ago. I recomend clickInks to everyone that I feel will benifit from them as I have. Keep up the good work
I did get a refund from the company. It took six months.
I find it interesting that after all these years, I just got an alert on this post. It said that someone loved the post but instead, was treated to a response assuming that I was verbally abusive to support.
If you read my post carefully, you will see that the cartridges had visible fingerprint corrosion and OEM cartridges worked just fine. I provided photographic evidence to the front line support team and was informed that I had a legitimate complaint.
Furthermore, technical support never hung up on me. I often waited on hold for tech support to escalate my case only to be told that the manager had hung up on them.
I've worked support. I've been blasted out of my chair by more than one customer. The fact remains that even profane customers got a refund if their complaint was legitimate.
I do hope that things have improved at the management level because if you read my complaint again, you will find that it was upper management that was the problem, not the front line support people.
Great prices, great delivery - and ink cartridges that do not print. You get what you pay for.
In my case, I got a pair of cartridges that would not print and had visible fingerprint corrosion on the contacts. I bought official OEM cartridges and my printer worked on all colors. I put ClickInk in again - making sure all cartridges were free of corrosion. The same two colors failed. ClinkInks agreed to refund my money. I returned the ink three months ago and I am still waiting for my refund.
My beef is not with customer care/tech support. The men and women I have talked to do a fine job. My beef is with the management. The check is printed. It is waiting for approval. There's something wrong with a company that will immediately agree to refunds then take three months to refund the money.
I used a groupon coupon to get my ink. I know I will never get my Groupon money back but I at least expect to get my money back from ClickInks. Three months and counting.
Reference number: LTK*******861X
Tip for consumers:
****If someone tells you that they asked for a manager and that the rep hung up on them "for no reason" and that "no reputable company would do that" - consider the source. There is a reason customer service can and will hang up. It's called customer abuse. Swearing at a customer service rep or tech guarantees that they will hang up on you no matter how valid your complaint. Keep a civil tongue. The men and women you talk to have to abide by the policies set by management.
I have a home business and need my ink! I started using Clickink's about ten years ago. Have been thrilled with the savings, quick delivery and customer care!
The cartridges lasted long, great color, and shipped
Fast. Worked so well with my printer; Very easy to install in printer. Great Value for the money!
I love this company when they have a sale; you can get a good deal! They also have good customer support. They will be my go-to for printer inks from now on.
Clickinks has quality ink at reasonable prices. Bought ink from this website for years now since my undergraduate years. Pack of ink for 80 bucks and lasted me about 2 years.
Had problen intering my address on their website. I called in, talked to agent, he helped me with my order.
Later got E-Mail saying thay started my order I am happy with their service.
Your team provide the best service that I have never received in the past my life. Thanks.
Chean-Kuo Cheng
Love the prices on cartrigde. I am more than satisfied. But I dont like that i have to leave a review with 100 minimum characters.
I had occasion this week to speak with customer service and they resolved my issue immediately and I am more than satisfied with their help!
I had an issue with my order and click inks resolved it very quickly. Excellent customer service and I am placing another order today.
I had an issue with an egg and after running through the diagnostics it still didn't work, Clickinks replaced the item with no charge.
Products used:
Toner
It's as expected. I am happy with this product. I am however not happy I have to write a 100 word review to get 5.00 off. Next time I wont.
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Unbeatable prices on high quality printer ink cartridges and toner cartridges. Buy 2 get 1 free and free shipping on orders*. Save up to 86% - only at Clickinks.com.
