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ClickInks has a rating of 1.8 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ClickInks most frequently mention customer service, and credit card problems. ClickInks ranks 69th among Printer Ink sites.
I have been using ClickInks since 2007 and continue to do so. Great pricing as well. In the past, I would see ink cartridges for high prices, but with ClickInks, I was able to afford it and thank you.!
We bought 2 cartridges that were clearly marked as compatible with our HP printer. Upon receiving the cartridges they were clearly marked that they would NOT work with our printer. We contacted the "customer service" line; which is a joke, and were told that they would work and if they didn't they'd refund us immediately. That was 2 months ago. They promise us refunds that never come. Beware...
Ordered ink cartridges for my HP printer. I called first to verify the they would work, not a problem. They did not work, my printer would not recognize them. I called CSR and she said she would email me instructions on how to get them to work, didn't work. Called back and told her I would like a refund, she emailed me a return label. I put the cartridges in same box and label on top of box. Waited a couple of weeks, checked my credit card to see a refund was credited, nothing. I called CSR, and was told they never received it. Come on I used their label, had to be correct address.
The customer service is horrendous. I asked to speak with a manager and the person I was talking to hung up on me. A legitimate company would never even thing of hanging up on a customer. The ink doesn't even work in my Epson NX430 printer. Please save your money and the headache. Do not use this company!
Tip for consumers:
Do not use this company! Click inks is terrible.
I will NEVER again buy these ink cartridges. While they were much cheaper than Epson, I have had NOTHING but trouble with them. My printer will sometimes use them but mostly not. I will throw most of them away. You get what you pay for!
This company is a ripoff! I bought ink cartridges that didnt work and have been waiting for more than 30 days for a refund! Today, Joey told me i had to wait another 14 days for a refund and couldn't direct me to a supervisor or an owner! Beware of these people!
Ordered inkjet cartridges for $48 - they did not arrive after 19 days waiting. I called them and got a combative customer service rep (she could not find my order at first) - they backordered the cartridges and did not inform me earlier. I cancelled the order.
I ordered the cartridges on Amazon for $25 an received them in 2 days.
Clinkinks is terrible! Never again for me.
I ordered ink cartridges for my HP OfficeJet 8020 printer. They sent me the wrong cartridges. They wouldn't have worked in my printer, so I called & they said to take photos showing they were unopened, which I did. However, I have been waiting for a month for my refund of $57.75. I get the runaround when I call. Always an excuse that they haven't confirmed that the ink cartridges were unopened. Why would I open cartridges for a different printer that I own? I sent them photos 2 times of the cartridges still wrapped in cellophane but I still can't get a refund. This is the WORST company I've ever dealt with for getting a refund on my return of the cartridges!
Tip for consumers:
DON'T USE THIS SITE!
Products used:
Since they sent me cartridges for an HP 910XL, they wouldn't have worked for my HP OfficeJet 8020 printer. I've been waiting a month for my refund! I even had to pay to return the cartridges with the RMA # they set me. UPS said i needed to pay an ADDITIONAL $12.16! OUTRAGEOUS!
THE WORST COMPANY I HAVE EVER ORDERED FROM!
ZERO CUSTOMER SERVICE!
YOU ACKNOWLEDGED MY ORDER 9/2/14... I HAVE NOT RECEIVED IT NOR CAN I TRACK THE PKG. WITH THE INFORMATION YOU PROVIDED! It is now 9/14/14. NO ONE EVER ANSWERS YOUR PHONE! On hold over 30 minutes and then disconnected!
NO ONE HAS CONTACTED ME AS WAS INDICATED IN YOUR AUTOMATIC RESPONSE E-MAIL!
THE WORST! (all caps for a reason... ZERO SERVICE!)
ZERO RATING!
There where difficulties with my order from the get go, but it didn't daunt me because I thought that they were just being extra cautious about verifying that I was the card holder. It took several days to place the order. The real hassle came in when I found the ink not to be up to par and I requested an RMA to return the ink cartridges.
It took several days to get the RMA number. Then, once I sent the items back, I didn't receive confirmation that they got them so I called them up only to find that they can take up to 3 weeks to actually process the arrival of the returned items! They where completely unapologetic about the inconvenience and when I asked their Customer Service Supervisor for a refund, she let me know that it takes 2 billing cycles to put that through.
ABSOLUTELY THE WORST COMPANY I HAVE DEALT WITH ON INTERNET SO FAR!
Terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible
Do not buy from these bozos. I reported a problem within the warranty time. The problem went away for a few days and then resurfaced... over and over and over. I have an hp printer, and a "supply memory error" keeps popping up and the replacement cartridge needs to be pulled out and put back in. I have done this hundreds of times. Cannot believe my printer has not fallen apart. Now that i am just a bit out of "warranty", they won't help at all. Terrible customer service. They don't answer their phones. Awful that i made a record of the complaint early on, yet they don't give a hoot. Do not buy from these crooks. Their products are not as compatible as they claim. Like others have said, they put you through ridiculous steps that don't work in the long run.
Terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible
Do NOT order from this company. After I submitted my order, I got an email from them asking me for my driver's license number, my utility bill, even my credit card statement. NO OTHER COMPANY ever asks for this information because it is a VIOLATION OF PRIVACY LAWS! I immediately cancelled my order. When I asked for a refund, they told me I will get a store credit. Obviously I do not ever want to buy anything from these scamers and I do not want a store credit. I will give them one week to credit my money back before I file a FRAUD charge against them.
Fraudulent scam artist. Do not buy from this company unless you want problems and yu want to lose your money.
Your team provide the best service that I have never received in the past my life. Thanks.
Chean-Kuo Cheng
Love the prices on cartrigde. I am more than satisfied. But I dont like that i have to leave a review with 100 minimum characters.
I had occasion this week to speak with customer service and they resolved my issue immediately and I am more than satisfied with their help!
I had an issue with an egg and after running through the diagnostics it still didn't work, Clickinks replaced the item with no charge.
Products used:
Toner
I had an issue with my order and click inks resolved it very quickly. Excellent customer service and I am placing another order today.
It's as expected. I am happy with this product. I am however not happy I have to write a 100 word review to get 5.00 off. Next time I wont.
This is my third time ordering ink from Clickinks. The price is great and the quality of the ink is excellent too!
Most economical place to get ink with fast shipping Great customer service I love the sales I get all of my ink here
This company promises and promises... received my inks (wrong one's) and called them to notify them that the ink I just received were the wrong one. They instructed to send them back (hurray). Not so hurray... we received the same ink cartridges that we sent in (waited a week and half) for replacement. Called and explained the situation once again, and was told that I would have to ( you got it!) send them back again (and wait another week and half). Asked if I could get a rush delivary for the inconvenience (NO WAY) was told I could get expedited delivery as long as I paid for it. So much for customer service and return business. I asked to speak with a supervisor (What supervisor) and was told that everyone has gone home for the day (chuckles). I asked if I could callback the next day and speak with a supervisor (are kidding) and was told that it would turn out the same way (no kidding... they told me this), excuse me I said... I asked again (stay calm I remedied myself), so your telling me that if I call tomorrow I will NOT be able to speak with a supervisor that will be willing to help me. Yes, I was told. SO MUCH FOR BUYING FROM THIS COMPANY AGAIN. CHECKOUT REVIEWS BEFORE BUYING... CLICKINK NO MORE.
JR
This company has horrible customer service, internal processes, and staff that is just plain incompetent and rude.
Placed my first oder wit this company because I had a groupon on April 10,2015. By June 10th, I still did not have order and called. After attempting several times and being on hold for 20-30 minutes and giving up a few times I reached someone and they told me they would research and get back to me yet that day. After a couple days of not hearing from anyone, I again went back in to telephone hold and finally reached the same person after several attempts. He told me the order was returned as undeliverable by the post office but as we confirmed the address, they had the correct address. He first said I would have to pay for shipping to get it shipped back out to me and then after checking further they would ship for free again but if it was returned I would have to pay for it the next time. Unbelievable! So after not receiving it on June 23,2015, I tried to call and after 30 minutes of hold, gave up and called today June 24,2015. Got to speak to Traneisha and she said that something was not set up right and so they would have to go back in and credit my account and they I would need to go back in and place order again. She was not able to just do what they told me they were going to do... ship my order. She would not let me talk to anyone else as she was the supervisor and nobody else there to talk to. So I gave up, went to my account and placed the order again. I have no confidence I will ever see my order. My advice to anyone... avoid this company at all costs. Its not worth any price. Horrible company!
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Unbeatable prices on high quality printer ink cartridges and toner cartridges. Buy 2 get 1 free and free shipping on orders*. Save up to 86% - only at Clickinks.com.
