ClockWay

Ordered a curio cabinet for a Christmas present for my wife. Took three months and got it Valentine's Day. In the meantime the updates from Clockway were cryptic and not easily understandable by those of us not in the shipping industry. I tried multiple times to get clarification and was simply sent the same cryptic messages that I was left to interpret.

I left a three star review on Clockways site but don't expect it to be published as they only publish five star review…. Nobody is that good.

I have purchased clocks over the years and always been very happy with the purchases. Delivery has always been on time and they have always kept me updated throughout. My most recent purchase was a bar cabinet and I was very hesitant to buy something so big. However it was delivered in perfect condition and they delivery guys were so personable. I absolutely love the piece. Their customer service is consistently good and I will definitely shop with them again.

Received my cabinet today via great delivery company drivers. The cabinet is absolutely beautiful and more impressive than online. The delivery was quick and they did a great job placing it where i wanted. They even install the shelves for me. I am extremely happy with the purchase and will definitely be back.

Found the exact same product as in other popular online stores (e.g., WF...), 20% cheaper and also with free delivery. I received a call by a "real human person" to confirm the order and the shipping information. The product was fully assembled and installed at home professionally, all included. I cannot be happier.

Clockway's quality is superior and the timeliness of receiving your order is unmatched by anyone I have ever ordered from! Your clocks are all beautiful and I never have to worry if the order is coming or if the quality won't be top notch because it always is. Other companies could certainly take a lesion from Clockway! #1 in my books and I recommend you to everyone. Thank you form an extremely satisfied customer! Karen Koonce

I received my grand father clock this week and I have to say that it is the most beautiful addition to our house. It warms the house every time I hear it chime. My wife is in awe of it and can't stop talking about it. What really topped this experience off is the person that came out to set our clock up. He was professional and provided great learning experience. The details of the clock operation were explained to us as well as how to operate the chimes. Overall I had a good experience and will definitely be back.

I love my Howard Miller curved curio cabinet. I wanted a cabinet so I could display a place setting from two grandmothers, my moms and mother in law wedding China. This cabinet is perfect and complements the China pieces. Also the wood color matches my Howard Miller Grandfather clock perfectly that my husband gave my 15 years ago.

As a returning customer I can say this company cares about their customers. I have purchased over the years a grandfather clock for me, a cuckoo clock for my husband and my most recent purchase were two round chests for my living room. They are georgous and so unusual. I received these quickly and they were packed well. This site is do easy to shop and I am so happy I found them.

My wife and I gave each other this gorgeous grandfather clock for our 50th wedding anniversary. It did not disappoint either. From ordering on lie to delivery to set up, the whole process was seamless. It stands as a testimony to our love for each other. The clock is operating as it should and the Westminster chime sounds are terrific.

I am very pleased with my purchase. The clock is beautiful and looks so good on the wall. I have many clocks, 4 big grandfather clocks and several wall and mantel clocks and this is one of my favorite. I will be buying more clocks from this company. They shipped it out very fast, and it came on time.

Website was great. Never had a problem. I ordered over the phone and customer service person was very nice and actually helped me find the clock I was looking for. I got my clock quick which is great as it was free shipping. Very happy.

This was probably the best big ticket online purchase I've every had. The response and service was top quality and the product is beautiful. Customer service was friendly, timely and competent. The item was available sooner than I'd expected. The delivery was top notch. The clock service was responsive and reliable.

I wrote a review and am giving an update. I finally received a call back once they saw I wrote a review. They have me a $200 credit. That is all I have received since that time. They also asked me to remove my review. I will say I still have not gotten any updates on my order. I have tried to look online at my order also and still cannot get any information as to when I will receive it. I still cannot comment on the quality as it has almost been 2 months since my order was placed and I haven't received it.

I just received my musical clock and all I have to say is WOW, it is absolutely mesmerizing when it moves. I can't wait to give this clock as a gift. I will definitely be ordering again in the future. Thanks again for the quick delivery - I received in two days... Can't beat that.

You can tell alot from a company not on how they sell a product but how they support you after you purchase the product. I purchased a clock from clock way and I had questions on how to set the clock. I called their support line and the support guy spent 40 minutes teaching me how to run my clock. He even told me how radio controlled clocks work. They are very knowledgeable and take the extra effort. I'm very happy with my choice.

We received our engraved placard that we ordered with our bar. This really adds a nice personal touch to it. I just wanted to say thanks again for providing such excellent service.

To make the long, long, LONG frustration "simple":
Ordered a product (over $2,000) in early Nov. 2021. Still didn't receive the product as of May, 2022.
Tried contacting them several times, but will only get connected to an answering machine, with only option to hear recordings. Tried contacting them via email several times, but will only have option to create a delivery update ticket (which is updated every couple of weeks indicating that the delivery will be delayed another two weeks.) Tried cancelling the item after approx. 4 months, but the website will permit to proceed with the cancellation only if I acknoweldge and agree that submitting a cancellation request won't guarantee any cancellation. Eventually, contacted my bank to cease/cancel payment to Clockway.com.
THEY WERE THE WORST EXPERIENCE EVER FOR ONLINE SHOPPING! Do not be deceived by the "good" reviews.

Clockway.com is a FRAUD. Do not buy on clockway.com. July 2021 I purchased a bar console for over three thousand Five hundred dollars. I still did not receive it.

Although there are mixed reviews, I took a chance on this company because we loved the piece and had a good price point. Placed an order for a bar piece on 8/3/18, processed on 8/6/18, and based of website information thought it would ship within 48 hours based off of model numbers. I called customer service on Wednesday 8/8/18, to try and get a tracking number, talked to a nice gentleman (I think his name was Kevin), and he stated it would ship that night and I would get an email with a tracking number through email. By 8/10/18, I did not receive a tracking number via email as told. I should have called the company on Friday afternoon because they do not offer a customer service line on the weekends. The company charged my credit card instantly, but due to their limited customer service hours I have no idea where my order is or when I can expect it to arrive. Considering the amount of money we are spending, I expect more information readily available. I have left emails and voicemails, but have not heard from Clockway. I am starting to lose faith that I will receive my order in any timely manner. Hopefully I can update this review, when the furniture arrives and give it a better ranking. The pieces all look very nice online.

After posting the above review, within 20 Minutes received a phone call from the company, a tracking number, and an order confirmation from Clockway. I will update the review once the furniture is received.

They are overpriced and they misrepresent themselves. No parts, ignorant sales people, they steal from you. Do your research! They are not a real clock company.

I saw the bad reviews. I figured the good ones outweighed the bad.
I was robbed.
They took my money.
They never sent the product.
They DO NOT answer emails
THEY NEVER PICK UP THE PHONE OR CALL YOU BACK.

BUYER BEWARE!

Lesson learned. I have no recourse.

I am extremely pleased with the wall clock that I received. It is a delight to look at and to hear the hourly music tunes. Service and delivery was impeccable.

Purchased a curio back in December 2021. Gave extra time for delivery due pandemic shipping problems. After five months they quit providing information on status. Will not return phone calls.