• ClockWay

ClockWay

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Overview

ClockWay has a rating of 3.0 stars from 60 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ClockWay most frequently mention customer service. ClockWay ranks 3rd among Clock sites.

  • Service
    23
  • Value
    21
  • Shipping
    21
  • Returns
    8
  • Quality
    16
2
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How would you rate ClockWay?
Top Positive Review

“Awesome bar furniture”

Jeremy L.
8/31/15

We received our bar furniture today and I have to say it is awesome. It arrived within 7 days and they delivery people helped us put it together. Just in time for football season! We will definitely order from this place again.

Top Critical Review

“Horrible customer service”

Daniel W.
8/11/21

I placed an order 7/7/21 and was told two week white glove delivery. I have called and emailed and still the product has not come. Their tracking states it's shipped but does not say where or when. If your attempt to call customer service you CAN NOT get a live person. They are horrible. The only way I can cancel the order is to call my credit card and reverse charges. Beware of these reviews favorable reviews.

Reviews (60)

Rating

Timeframe

Other

Thumbnail of user albertc404
Washington
1 review
0 helpful votes
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May 26th, 2022

One star too many for this place. Been waiting 3 months for our clock to be shipped and no help from Customer service

Thumbnail of user donaldm114
South Carolina
1 review
0 helpful votes
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September 14th, 2017

Great service. Packaged very careful and with care. Very responsive. Plan or making another order soon

Thumbnail of user shearond
Kentucky
1 review
1 helpful vote
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September 15th, 2017

I ordered a clock from Clockway and could not be happier with their service and product. I highly recommend them to everyone.

Thumbnail of user marcl322
Massachusetts
1 review
3 helpful votes
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March 8th, 2022
Verified purchase

I ordered a large and expensive liquor storage cabinet for my wife's Christmas present on December 1st 2021. I specifically ordered from Clockway because they said that the item was in stock and with Michigan being no more than 10-12 hours drive away it should have been here in time. I was excited to see an email within a couple of days that the cabinet was in transport. That was the last of the good news and communications was terrible. I contacted them about a week before Christmas because I had heard nothing. They got back to me quickly and then I received another update to the next stage of delivery. At this point I figured that it might be a little late and prepared some pictures of the items for my wife to open oh Christmas morning. Virtually no communication from that point on until I received an email on March 4th stating that the delivery was planned for March 9th so a clear my entire days meetings and calls to stay home and take delivery. Today it is March 8th and last night I received a call from the trucking company that they want me to rearrange my schedule at the last minute with no warning so they can deliver the cabinet on the 10th. I am excited to finally get this delivered nearly 3 1/2 months later for an in stock product but how in the world do these people stay in business? I wish that I found this review site before placing my order. I think that the reviews on their site are fake or from way back in time when they might have cared about customers. There are no names and or dates. I would have cancelled the order but I am fairly sure that the credit card company would only allow me to challenge the charge for 60 days. Save yourself the aggravation and spend your money where it will be more appreciated. I just hope that it shows up undamaged after being tossed around trucking companies for months.

Thumbnail of user maryannc41
New Jersey
1 review
0 helpful votes
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July 19th, 2018

Everyone that comes in my house is super impressed with this piece of furniture. The wood is of superior quality and the appearance stunning!

Thumbnail of user joshp
Illinois
1 review
2 helpful votes
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December 9th, 2010

I bought a clock back in November and recieved it within just a few days. I would shop there again. Great site. Would shop there again. JJ

Thumbnail of user dennyrenek
Arkansas
1 review
4 helpful votes
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November 20th, 2014

The clock is awesome, the service was great delervy on time no hassle great price everything was great!

Thumbnail of user markh711
Pennsylvania
1 review
0 helpful votes
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August 26th, 2018

New purchase about 60 days ago, works and sounds great. Replaced 30 year old wind-up that was not worth repair cost. HAPPY I MADE THIS PURCHASE..

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From the business

Clockway.com provide top quality clocks and timepieces that enhances the quality of your home, office and your families and friends.

Company Representative

Thumbnail of user cathym76
C M.

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