• Clothing Shop Online

Clothing Shop Online

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Overview

Clothing Shop Online has a rating of 2.5 stars from 109 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Clothing Shop Online most frequently mention customer service, credit card, and business days problems. Clothing Shop Online ranks 86th among Wholesale Clothing sites.

  • Service
    29
  • Value
    29
  • Shipping
    30
  • Returns
    20
  • Quality
    28

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
26
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How would you rate Clothing Shop Online?
Top Positive Review

“Good prices and Fast Shipping”

Gina T.
3/22/24

I am so happy that I found this place! The prices are good and the shipping is fast! There are no minimum quantities and they also have free shipping after $60 and discounts for bulk!

Top Critical Review

“Crooks, scammers, retail rapists”

jolynn R.
3/12/24

Negative zero stsrs. This company. They are scamming crooks. Inferior quality crap quality. Zero customer service. BUYER BEWARE! They take your money, send absolute crap products that shrinks and will do absolutely NOTHING about it. RETAIL RAPISTS. BUY ELSEWHERE. These are crooks and scammers

Reviews (109)

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customer service (41)
Thumbnail of user sewcrabbydesigns
1 review
1 helpful vote
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March 22nd, 2024

I am so happy that I found this place! The prices are good and the shipping is fast!
There are no minimum quantities and they also have free shipping after $60 and discounts for bulk!

Products used:
t-shirts, hats and hoodies

Service
Value
Shipping
Quality
Thumbnail of user jolynnr4
3 reviews
2 helpful votes
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March 12th, 2024
• Updated review

Negative zero stsrs. This company. They are scamming crooks. Inferior quality crap quality. Zero customer service. BUYER BEWARE! They take your money, send absolute crap products that shrinks and will do absolutely NOTHING about it. RETAIL RAPISTS. BUY ELSEWHERE. These are crooks and scammers

Tip for consumers:
Shop with a. Legitimate retailer

Products used:
None, the item was crap and unusable after laundering

Service
Value
Shipping
Returns
Quality
Poor communication from company
September 7th, 2020
• Previous review

I emailed them after my purchase with a compliment and a few concerns about quality. They have not responded which is poor business at best. If you need them to back up what they sell. Don't hold your breath! They have my money and I have their inferior products

Thumbnail of user oleksandrd8
1 review
6 helpful votes
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July 15th, 2020

During my first order, this store did not put me one t-shirt in the parcel, but it turned out to be the lesser of mistakes. In total, I ordered 12 white T-shirts, of which 10 are stained with cockroach $#*!. Yes, they have stains from cockroaches. The support service refused to return the money for these t-shirts. This is a terrible store, get around them.

Thumbnail of user bend377
1 review
3 helpful votes
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September 17th, 2020

Bought 3 shirts, one had manufacturing defect. Notified them immediately. 32 days later they reply to tell me it has to be returned within 30 days.
You have been warned. If you need help with your order, you are screwed!

Thumbnail of user khrystyns
1 review
14 helpful votes
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August 2nd, 2020

I placed an order for about 18 shirts on July 5th and have yet to receive anything. They sent me an email saying the shipping label was created on July 6th. USPS has no knowledge of the shipping label. When I contacted their customer service again I'm not receiving any response. They wont refund me my money as I cant even get a response as to what's going on. Any time you call the number they have, it's an automated message no matter what time you call. At this point, it's safe to say this is a scam. Kiss you're money goodbye. Do not purchase from this site AT ALL.

Thumbnail of user kriss343
1 review
5 helpful votes
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February 26th, 2021

First issue was the order took many months to fulfill. Then, once i received the order, it was not the shirt i ordered. Was supposed to be a long sleeve and instead, showed up as a 3/4 length even know the pictures on their website show long sleeve. Now comes the real frustrating part, their customer service sucks! I have been getting the same email response (which looks to be automated) saying i can get a 15% on my next order. Still trying to get someone from the company to step up and make this right but my hopes are diminishing. Do yourself a favor and stay away from this company!

Tip for consumers:
Find a more credible business to spend your money!

Products used:
Shirt

Thumbnail of user jasonh1072
1 review
4 helpful votes
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February 28th, 2021

Perfect experience. I read a lot of reviews that had me nervous but they created a shipping label the same day. I received my packages at a discount, on time, and they were of good quality. I wanted to make sure I shared my good experience because there are so many negative ones posted.

Tip for consumers:
Their coupon codes are available everywhere and I found there shipping tool visualization informative and entertaining keep up the good work

Products used:
Russell athletic quarter inch zip up dry fit workout shirts

Value
Shipping
Quality
Thumbnail of user kelseyg129
1 review
2 helpful votes
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June 19th, 2020

As said above, I have contacted the customer service agent and they just stopped replying to me... ups never delivered my items per their tracker but no response from the company on a refund or what happened to my package it's been over 2 months

Thumbnail of user jennab130
1 review
8 helpful votes
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December 1st, 2020

I was skeptical after placing my order and reading such negative reviews on sites like this. I was actually kind of expecting to have to dispute my purchase with my credit card and felt naive for not checking reviews first. Anyhow, I spent about $60 on a fair amount of hanes t-shirts and sweatshirts. They definitely had the best prices and stock out there for what I needed. I was sent confirmations for my order, and all USPS shipping tracking numbers. The one interesting thing about the company, is that of my dozen or so items, they were shipped from four different locations in the US. All different states. That made me even more nervous but they did all arrive without issue. All my items arrived as expected, within one week of ordering, in new condition, with no damage! I'm not a big review writer, but I felt like I needed to share my positive experience.
Edited to add... Order date-November 23,2020

Thumbnail of user estherf74
1 review
5 helpful votes
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July 28th, 2020

I ordered over $80 worth of merchandise and paid $24 for expedited shipping. Clearly whoever is running this site. Is not from England. Not a professional business. Was told my items were shipped but a tracking number was not available. Then later on the same day and email came through saying they checked personally and my item has been delivered but no tracking is available. Then I said I wanted my money back. And then they said my order was purchasing and there's no way to stop it. I'm sorry! Yeah no! I just lost a grip!

Tip for consumers:
Don’t even think about it

Products used:
I didn’t receive any products

Thumbnail of user crystalw351
1 review
1 helpful vote
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November 6th, 2020

The website was extremely user friendly. Their prices plus shipping was the lowest I found on line. Product got to my door step very quickly and my order was correct. I'll order from them every chance I get. Thank you Clothing Shop Online. Totally a five star class act!

Thumbnail of user jakef139
1 review
0 helpful votes
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June 24th, 2020

Ordered T-shirts. Size was correct but neck hole was so small I felt like I was being strangled
When I wore the shirts. Called customer service. They were so busy due to "high call volume"
From pissed off customers, that it would take up to 3 days for them to respond.

Thumbnail of user teel21
1 review
3 helpful votes
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February 8th, 2021

Made about 3 small purchases and things were fine. Made a large purchase and my shirts get delivered to an unknown address. Went through the whole process of filing a complaint with UPS and UPS sent refund to clothing online and they claim they never received. You can't speak with a person only through email and they only respond with sorry we haven't received any refund. This has been going on since September. Please don't buy anything from them.

Tip for consumers:
Refund process

Products used:
Tshirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user darleneb226
1 review
2 helpful votes
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September 20th, 2020

No response to repeated emails and calls for return authorization (which you must have, per their return policy). Conveniently puts me out of return window. Stuck with polos that run small. Must be a store "front" for scammers!

Thumbnail of user melissah767
1 review
3 helpful votes
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October 7th, 2020

I'm giving Clothing Shop Online zero stars for customer service. They are terrible. They do not stand behind there clothing items. I received a very dirty Comfort Colors crew sweatshirt. I immediately emailed customer service. I tried washing it off with plain water. They were not answering calls and did not answer my email for 3 days. I did try and wash the item because my customer needed the shirt. The stains did not come out. Even though I contacted them with pictures within an hour of delivery they will not replace the item. Do not order from them.

Thumbnail of user alfredov80
1 review
7 helpful votes
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May 18th, 2023
Verified purchase

I've only bought caps and V necks so far. Everything has been true to size, good quality and shipping has been punctual. It's not easy for this reviewer to trust web based companies but this one has been great so far! I'm certainly going to continue buying clothes from them. Thanks!

Thumbnail of user kimc951
1 review
0 helpful votes
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November 3rd, 2020

Had a Tracking # that said Shipment not found. No call when shipper couldn't locate my address. Got a response on Online Live Chat customer service. Took some days and calls to track order down, but product was fine was I finally got it.

Thumbnail of user alexh711
1 review
7 helpful votes
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April 7th, 2021

I ordered over 20 items of varying colors and sizes and they were all delivered within 2 days. I did have one minor issue with the tracking number but I contacted the site and their page on FB and had replies from both within 12 hours. Then felt very discouraged after reading all the bad reviews. The issue resolved itself, and i am a pretty happy customer! Only leaving a 4 star because the sizes run a little small (but that I've heard might be the brand). But I couldn't be happier with the color. I would purchase from this site again without question.

Tip for consumers:
Order a size bigger than you need for this brand t shirt.

Products used:
Bella Canvas t shirts

Service
Value
Shipping
Quality
Thumbnail of user c.m9
1 review
0 helpful votes
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August 18th, 2022

I was looking for a specific brand and style of t-shirt. I found them at ClothingShopOnline. So, yeah, you always take a bit of a risk shopping at a site you've never shopped before. But the shirts were on sale for $3 to $5 each. That's a great value. I ordered a bunch of these and another style. Received them within days of ordering. Quality is perfect. These aren't one-offs or factory rejects at all. I have washed and worn them and they are great! I ordered a handful of ball caps as well. I will shop here again.

Thumbnail of user amyw381
2 reviews
2 helpful votes
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April 10th, 2019

I ordered 200 microfiber rally towels to be able to sublimate for the high school of which I am a member of a parent booster club. They were shipped so fast (ordered on Saturday night, received Tuesday afternoon!) And they're going to work perfectly for our purposes!

Thumbnail of user joeb1537
1 review
8 helpful votes
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September 18th, 2020

I ordered three items--2 t shirts and a hooded sweatshirt. They confirmed purchase quickly and sent an email saying order had shipped---but tracking number was "unfound". Despite this... one package came in 3 days... another in 4 days. They clearly just process orders and have stuff drop shipped. Quality was fine. The price was the lowest I found during my merchandise search. Can't speak to return policies etc... or customer service--as everything was OK. A piece of advice to the company--don't send tracking info that doesnt really exists--it makes customers paranoid--especially in light of bad reviews.

Thumbnail of user benitap12
1 review
0 helpful votes
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December 2nd, 2020

When you place order they give a great delivery date to entice the purchase, which I now find is a fabrication. I have questions about the order and on the 5th cell to a voice-mail response and no response to my emails (their alternate option) I realize no ones hone and now now wonder if I'll ever get my items.

Thumbnail of user ellisc45
1 review
4 helpful votes
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October 29th, 2020

I've placed a couple of orders at clothing shop online and I have been thoroughly impressed with their service. Good quality on the products that I've ordered. Also the turnaround on receiving my shipments have far exceed my expectations. I will continue to shop with clothing shop online.

Thumbnail of user austinh416
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

Shirts shrink in the wash when they said they didn't. I've got a lot of skin tight shirts. The colors are also get a bit brighter (color softer?) than I tend to wear.

Thumbnail of user ritaa150
1 review
2 helpful votes
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November 12th, 2020

I ordered two sweatshirts and decided to return both for different sizes. I did reorder and pay for the second set of sweatshirts. However, after following their return policy I still have not received credit for the shirts I returned. ( Its been 2 months). Come to find out the post office they require you to mail return items to was holding numerous return items. ClothingShopOnline was not paying the post office box fee and the packages were on hold until the company pays up. Looks like I'm out of my refund, and it is definite that they lost a customer. Stay away from this company. I would of rated them a 0 if that category was available.

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From the business

Premium basics & blank apparel at wholesale prices.

Business History

At Clothing Shop Online we’re not interested in what you wear once in a while. We’re invested in what you wear every day. By investing in the everyday we help make the little moments enjoyable.

Launched in 2012, we are the premier online destination for clothes you love to wear: fitted tshirts, comfy sweats, breathable workout attire, and so much more at the lowest wholesale prices. Our family values drive our business operations. We work together as a tight knit team to ensure our customers are treated the way we’d want our own family to be.

Company Representative

Thumbnail of user shannonj55
CSO M.
Typically does not respond to reviews

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2.5
109 reviews
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