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Coach-Outlet has a rating of 1.2 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coach-Outlet most frequently mention customer service, credit card, and order anything problems. Coach-Outlet ranks 281st among Handbags sites.
I ordered a backpack and became very nervous after reading the negative reviews. My beautiful backpack (with all original tags, even a price of $428!) arrived after 10 days, I could fully track my order and delivery every step of the way. Totally in love with my purchase! Thanks coach outlet.com!
I bought a Beckett Slim Brief With Check Geo Print from them. The quality is worse than cheap $15 Chinese bags. The divider tab turned out to be made of leather substitute and began to peel off even when I had never used the briefcase. Think about it - new, never used with labels. The whole design does not stand up to any criticism, if I put my Lenovo think pad in my briefcase, then both side pockets open. From now on I will never buy the Coach brand - this is rubbish of the unworthy and 10 percent of the price paid.
BUYER BEWARE! I recently experienced a very bad situation with this company. Originally I thought the merchandise I ordered was the authentic and I thought I was ordering it from the US. Once I received an order confirmation, I realized the company was based out of Beijing! I had done some research on them and there was not one positive review! It seems that these people have been scamming people for quite some time! I requested they cancel my order several times and they would either kick back my email or write back days later that they were on vacation and/or had already shipped the merchandise- BOLOGNA! They were just stalling me and the merchandise I ordered was sold out and they wanted me to select a replacement instead of returning my money! I called my bank and told them of these charges from what appears to be a Fraudulent Company. Thank God my bank had already been aware of this company and are further investigating them- the bank was kind enough to refund all monies that this Fraudulent company had charged me! In addition to all this, the merchandise (if you are ever going to receive it) is counterfeit and not manufactured by COACH! Please do not buy from these people and if you already have, please call your Bank to resolve this issue and get refunded your money. Good Luck!
I have had an awful experience with these people! I placed an order for two "coach" purses after much thought and delay (now I know I should have trusted my instinct). I am Canadian and 3 days after my order I received 2 charges for $141.00 on my Visa. My 2 purses cost this amount but only 1 time! When I contacted Coch-outlet.com they were VERY rude. Stating they only took out one charge of that amount, that I need to take this up with my bank. I proceeded to tell them I was looking at my charges as we were "speaking" they then basically told me I was "stupid" and not getting the fact they only took out one amount of 141.00?
I asked them to call me so we could discuss over the phone and they said they only dealt with customers via email (this I belive is because they can't communicate in English).
At the end I asked for them to refund my amount - both amounts and cancel my order. They stated it would take up to 10 business days and they would put a request in for a credit to my account for the one charge.
Many days later and several calls, faxes and email to my bank I am still out almost $300.00 in total - no purses on the way and now the web site is no longer working (2 days after all my crap they go off line!)
DO NOT ORDER FROM THESE PEOPLE THEY ARE CROOKS
Hope I can help someone not to go through what I am still going through
Do your self a favor don't buy a bag from this company I purchased one from the website which looks like an authentic coach website only after I purchased did I receive an email from a third party billing company shortly after that I received a e-mail from someone named zheng (the owner of this co.) stating to send them a picture of the bag I ordered or my order would not be shipped I immediately emailed back and ask them to cancell my order and refund my money which
Was charged immmediately to my account they emailed me back stating the only wanted to be sure of the merchandise I ordered I again emailed them requesting a refund, no reply, I emailed them again and the email address was no longer valid
Had to call the bank and cancell my card a lesson well learned
This company try to use similar design as coach, when u press any information no respon. Any one not puchease yet, dont try to get trouble with this comany, cos from china
Terrible customer service never again learn from DOONEY and BURKE how to treat people.
Answer your phone people spend there hard earned money and made you what you are.
Blame it on Covid.
Liars. Fraud. Completely fake. Don't waste your money. Total rip off. Wish I had read the other reviews before they got my money!
Thank for making it easy to get my wife's birthday present without drive 20 miles to your store. I can't wait to see her face when opens the package.
I purchaded 2 bags one of the zippers was broke and the threadind on the handle was comming apart they should be ashamed to sell such poor quality items! They should be turned in!
Tried to cancel a order which didn't happen customer service is awful still awaiting to be credited for that order I don't recommend ordering online.
Thanks. You saved me. The site looks fake and though the bags look great, I was still suspicious! Your reviews made me rescind my decision.
BEWARE-DON'T BUY FROM COACH!
I bought a coach breifcase a few years ago. Sent it back feeling the handle needed replacment, the metal bar across the top was broken and the fluting (edging) around the case was worn out. Spent $25 to have it sent to coach and they sent it back stating it was good enough for them it should be good enough for me. Six months later sent I it back again but though the store and it came back the same again. This is my third case I have bought from them and it's my LAST. The other times I sent them back they at least provided a ne handle. GOING OUT OF BUSSINESS IS A GO OPTION FOR COACH! :(~ ~~~~~~~~
DO NOT PURCHASE A COACH BAG FROM EITHER OF THE SITES I NAMED ABOVE. THEY ARE FRAUDULENT AND YOU WILL NEVER GET YOUR MERCHANDISE, BUT THEY WILL STEAL YOUR MONEY!
VEEY POOR CUSTOMER POOR SERVICE FROM CORPORATE I MADE A PURCHASE ON 12/14 FOR SHOES AND A PURCHASE THE SHOES SHIPPED TO MY HOUSE AND THE PURSE SOMEWHERE ELSE, I ASKED FOR MY MONEY BK THEU REFUSE THEY HANG UP ON YOU TRANSFER YOU TO THE SURVEY LINE. OH BUT THEY WILL ISSUE A CREDIT WITH 15%OFF NO WAY YOUR COMPANY SUCKS REPS ARE RUDE I DON'T WANT TO DO BUSINESS EVER AGAIN WITH COACH. LIKE I TOLD THEM KARMA IS A B$%@$ AND YOUR TAKING PEOPLE MONEY AND WANT TO RESHIP THE ITEM BUT GUESS WHAT WE TRIED THAT AND IT WAS SHIPPED TO THE SAMW INCORRECT ADDRESS. THEN THE LADY SAY WE WILL NOT LOSE MONEY AND GIVE YOU A REFUND... OH BUT YOUR RATHER LOSE YOUR MERCHANDISE BY KEEP SHIPPING TO A ADDRESS I DON'T LIVE AT. SMMFH.
Tip for consumers:
DONT SHOP AT COACH/ COACH OUTLET ONLINE
Products used:
Shoes and Purse
Don't give any good about Clarksburg coach store, customer service is sucked, i will never ever got coach again
Yes, where is my merchandise? You have my money! This is a scam site! Can't get in touch with anyone!
I just ordered a bag from coachoutlet.com. Same story. It was emailed to me and took me to this website.
I ordered a purse that my wife said to buy. What I got was trash that was the wrong color and size. I emailed them 4 times and got no reply.
I am wondering if anyone has received a refund? The product I received was cheap, broken and now I cannot reach this company to get a refund.
This is not Coach handbags this is a scam site. Do not make any purchases. Coach only has brick mortar outlets and sales by invitation only online.
FAKE! I received a "coach" wallet and it was so FAKE. They promised me my money back and I never received it even thought they promiseD me it was sent. DO NOT SHOP HERE, THEY ARE IN CHINA.
Terrible service. Can't talk to anyone about my purse. I paid for overnight shipping. I've called. Emailed but no response
Will NEVER buy another Coach product. Customer Service is terrible. Return policy sucks. Never Ever Again. Will tell everyone I lmow!
They do not stand behin their claim of 100% guarantee or full refund. The bags are fake and poorly made
тнey are a ѕcaм тнey ѕтole мy мoney ι can noт geт ιn conтacт wιтн тнeм and ι wιll dιѕpυтe тнe cнargeѕ тo мy card wнaт a ѕcaм!
Today 4/6/21 I went online to try make a purchase with coach outlet online while I was in the payment section to place order it stated to double check payment information so I double checked twice and it charge my credit 3 times of $113.36, I tried calling the toll-free for coach outlet *******040 the voice prompter stated that it was 60 minute wait time and if I wanted someone to call back press# did that no one still haven't called. So I called the other coach toll free# *******224 spoke with a Mariah she stated that my account was put on a no longer can order online or make over the phone purchases due to a dispute charge on a order that was placed in November 2020 order#Z*******. So I told her that I could not get in contact with anyone at coach outlet because the hold time was ridiculously long back in November same as it is now, I never received that package I told her to look it up because whenever you order from them you will get an email confirmation stated that the order has been delivered she stated that she couldn't look it up because they can only go back so far. So I got corporate info so I can contact them because this is not my fault I never received that order and coach need to do better with customer service. So Janet from coach outlet call me back said the same thing and I escalated to Benjamin he said the same but they were able so look up that order that was made in November and they can see that I never received that order, but he stated what I should have done I told him that the hold time was very long when I tried to call back in December 2020. I have it on my call log that it was attempt made twice. Coach keeps sending email on sales but never sent a email stating that my account is on hold regarding a previous transaction. Benjamin kept telling me what I should done even when he can see that I never received that shipment, stated the wait time is so long because it was the holiday; it was no holiday when I placed the in November like it's not a holiday today when I tried placing an order on today. Coach is not taking responsibility or accountability. I will report this on BBB and on social media. Going forward it will be Dooney & Burke for me.
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