Coach

My Haley loafers didn't even last 2 months of regular wear. They were bought in Sept. 2023, put away for the Canadian winter and brought out just a few weeks ago. The heel broke off already. Not worth your hard earned money! Customer service only helps within 30 days for shoes. Generic brands last longer!

I'll be blunt - loved their products. I spent $300-500 every cpl mos. I got a back pack - used it 3 times & the lil handle on top gave way on a trip & u weren't even able to put it on ur back, arm or anything. Got home, sent it in for repair-cost me $36! They don't send u a label for their broken crap. Get this-they want $75 now to fix their crap & im prob gonna hear after they repair it that they want shipping to send it bk to me. Save your money-buy Gucci or Chanel…Dolce is prob even better!
Look at my bag below-it's pristine. I shouldn't b pay n $75 for a repair & $36 for shipping. Guess I won't b get n my $36 bk either! Busters!

I am very disappointed with the customer service when you return an item, such big company makes you wait 14 days for your money. I would never again order anything from coach. You stay on hold for 30 min and than you get disconnected. Never again!

Coach associates threaten customers with barring you from making future purchases if you do not agree to their unreasonable terms of refund/return. This is unethical, offensive and unacceptable. I actually thought they were trolling me initially. This my experience and I won't recommend them to anyone! Terrible!

The most famous accessory brand in the States is Coach. It is considered a luxury brand. Indeed, this quality is impeccable! The bag I gave my mom 3 years ago still looks like new.
This morning I got the ordered bag, which is insanely happy! The collections are constantly updated, the models are different, from strict classics to youth chic. The lineup can be seen in the official COACH boutiques or on their official website.
Beware of counterfeits! I think Coach is the golden mean between brands such as DIOR and Chanel. The prices are lower, but the quality is absolutely not inferior. Also COACH offers not only great bags, but also shoes and various accessories. For my part, I highly recommend it for those who value quality.

I bought bag and 2 shoes from coach outlet online, I didn't receive any confirmation Email and order number from them apart from the debit of my credit card. I called their customer care, she told me there was no evidence I bought anything maybe I input the wrong email address and phone number, I asked her how possible is that then she said that there nothing they can do. This people are really fraudulent, am really confused right now

I have over the years bought a lot from coach. They keep going downhill. I ordered three pairs of shoes and two coats - none fit. I returned them - and now Coach refuses to give me a refund pretending they only got three items back - when all five were shipped in the same box. I have asked and asked and asked coach to fix this. They used to have great quality merchandise that fit beautifully but not any more. The small size coat was a tent. I'm usually a medium. The size 8 shoes were men's sized - even though I ordered the women's. Frustrating and sad. No longer a brand I can buy.

My husband bought me a coach purse at Macy's for Christmas. The zipper pull broke off after just a few uses. Thinking it was under warranty and an easy fix I contacted them and was surprised to hear that they do not warrant items that are not purchased at one of their stores. They would be happy to repair it for a fee. They have lost my business.

Placed an order yesterday morning. Shoprunner 2 business day shipping. Email today saying it won't arrive until the 9th. 6 business days. Talked to support. What they have on the website isn't true. They won't promise any express options after May 1st. Well you should state that instead of lie on your checkout page.

And that'll be the last time we purchase from coach again. The countless bags, iPad case, wallets, shoes. Horrible experience we sent a bag in for repairs as the straps fell apart. Well the bay came back and instantly say the stitching was botched and layered over multiple times then in some spots stitching was already pulled and not present. Wasn't even upset until they told me send it back and I have to get back in line 6-8 weeks. We'll coach keep your items keep going down hill.

They do not know what they have in their inventory, poor management, rude staff, the worst customer service.
After two months wanting for a small purchase and three times changing the delivery date, they cancel the order. I am not gonna try Coach online shop even one more time.

Do not order from Coach! I bought a pair of heels.The site lied about the heel height. They were way to high. I sent them back over a month ago.No refund yet. They just keep telling me it's coming different dates. Something tells me Coach is going out of business. Beware!

Its been 17 days since my purchase and they still havent started shipping it, its December 14 so doesn't look like ill be getting my item before Christmas. Blaming it on covid but this only online store thats having shipping issues

So unprofessional. Ordered gifts online specifically told them to include gift boxes and they say they don't provide gift boxes. What!? I kept contacting customer service via email & their site & no response whatsoever!

This definitely is not Nordstrom.!

I purchased a purse online that said they had stick and I would be getting it before Christmas. Four business days later I get an email back saying it was back ordered and now over a month away for delivery. Not acceptable. I found another option with a different brand but trying to cancel this order is impossible. The website does not work for returns and getting hold of someone at customer service is impossible. This is a terrible way to run a business and I will never purchase anything from coach again.

Do not purchase a watch from Coach. It broke second day. We called for help and received NO HELP. Even when we discussed buying another, we were discouraged, not offered any help, and basically told do not bother as they do not care our issues.

Owned my purse for less than a week, when the clasp to hold my strap in just fell apart. Then had to wait a total of 9 weeks before my purse was repaired and sent back to me. So I called customer service and they offered me a replacement. When I asked what would happen to the original purse, she replied it will be scraped. Thank you for confirming you sell $#*!ty purses. I will never purchase anything from your company ever again!

Trying to get an order number for a purchase I made years ago. Over the course of 18 emails in which their customer service employees sent me answers in circles, I still do not have this information. In fact I have no information about my bag other than I registered it. To me, Coach is not class or prestige. They are quite the opposite.

Horrible customer service, disrespectful management system. If there is less than a star, I would choose it. My son is 13 years old, he went to their store and bought items valued $ 600. I called customer service over phone that I lost the receipt, but still have the tags, they said you can just go to the store and return them or getting credits for the price. I went to the store, the manager told me he cannot return them. When I asked them how did you sell these items for for $600 to a teen without getting permission from their parents. He said our policy allow this.

Hang in there! Your bag will arrive... Eventually. I placed my order on 12/17. On 1/11, I received an email from Coach apologizing for the delay and letting me know my bag will be shipped soon. On 1/12, I received a shipment notification email from Coach. It's due to arrive on 1/13 via UPS (update: actually arrived 1/14). I think they over-promised on how soon they were able to deliver. I selected Standard Shipping which was I believe 7-9 days business days. It will actually be 17 business days. Although, it seems like it has taken forever, I supposed 8 business days late isn't bad. (This review is about Coach Outlet.)

I have shopping coach for 25 years. I recently had the worst experience with a return. I sent two items for return and they claimed there was only one item in the envelope. That envelope was super sealed and weighed at the post office. Its bad enough you have to pay return shipping but then you call the customer a liar. Clearly they have dishonest employees who stole my item and no video like they claim. No reason for me to go through all that effort except for the principle. Its sad that a company does not honor their customers and now lost thousands of dollars because of their poor customer service.

I ordered 4 items for Christmas; the site said they were in stock and would be delivered in 3-5 days. On the 6th day I reached out to customer service (as the statues of order had been "in process" for 6 days). They said the items had be released for shipment, but they could not give me tracking info. Six hours later, I get an email saying sorry but all of the items you ordered are out of stock. Very disappointed. I expected much more from such a well known brand.

Order was delivered to the incorrect address. Spoke to coach c/s who promised free express shipping on re order as well as an additional gift card for the hassle. Was not given. When I called back to ask about it, I was told that's not something they offer.
Worst customer service from start to finish. I would add a photo of the merchandise but I have no merch to take a picture of...sooooo... The first photo is of the house my package was delivered to... the second photo is my place (clearly not the same).