CocoMelody

Purchased a bridesmaid dress online, and the return process has been a NIGHTMARE. I returned because the quality is very poor, and seems really cheaply made. I have never had such a difficult time trying to return anything ever in my life! Customer service is difficult to deal with - it's almost as if they want to make the return process as difficult as can be so you give up and just keep a dress you will never wear! After emailing back and forth for nearly a week, I was finally given instructions on how to proceed with my return. Throughout the email exchange, customer service (who spoke very broken English) kept telling me to take it to alterations and pay money to alter it so I would like it and keep it. I'm sorry, what?! She also kept telling me to use a mailing service which is more expensive than the others, and to buy insurance for my return. She also wrote multiple times that the mail carriers often lose packages and not to be surprised if my return gets lost. Again, almost making it seem like a pain to return it and that they likely wouldn't get it? I've never experienced this in my life! I did end up returning via USPS, did not buy insurance, have tracked it at every step of the way, and communicated the status of the package delivery to this customer service rep and asked for confirmation on her end when it actually arrived. I received confirmation of its arrival, but still waiting for my refund...

With all this said, I would NOT recommend to anyone ever to buy online from them.

I learned about Cocomelody when I started looking for online wedding dresses that were adorable in the summer of 2018. I followed their Instagram and Facebook page/group where I was able to see real reviews and photos of other brides about their dresses. I fell in love with the Linda dress (LD5780) and bought it during their Black Friday sale. I did custom measurements, sent those in and Coco did an amazing job of having me double and triple check to make sure my measurements were correct. They even had me send photos of myself and the tape measure for verification before starting on my dress. I was also able to change the lining to a dark champagne instead of keeping it either nude or white like they have offered.

It was supposed to take 60 days (not including shipping) and it actually came in about 2 weeks earlier. The shipping took about 3 days from then the shipping label was created to when it was at my door. The dress came in a black Cocomelody box and looked very professional. Everything was amazing quality and fit me perfectly! I'll attach photos to show how perfect my dress is and how it is the most amazing quality! People think I paid over 3K for my dress and are amazed when I tell them I only spent $460!

I will forever be thankful for the amazing ladies at Coco and for making sure my dress was perfect! I can't wait to wear it on my big day in October!

TL; DR: Cocomelody fat-shamed my bridesmaid, and when I emailed the supervisors I never received a response. Refund was received.

So my bridesmaid ordered her dress online through Cocomelody (image 1). She then received an email from a Lacey at around 1am MST (image 2). My bridesmaid was understandably hurt. I then emailed this Lacey, calling her out on her behavior, which I never received a response for (image 3). My mother got involved, and called the number attached to their website. It put us in touch with an Abigail, who runs a boutique location in LA, I believe. She explained that it was outside her job to do anything directly because her store provides local dresses and doesn't deal with online orders, so she asked us to forward Lacey's email so she could put it in touch with the right people (image 4). She did, and I emailed this to the 'higher ups' (image 5) and never received a response.

Meanwhile, my bridesmaid emails Lacey back and asks for a refund (bottom of image 6, Lacey's response is at the top of same image) which has been received.

I still hadn't heard a response from the higher ups nearly 48 hours later, so I sent them a final email (image 7).

This was on July 1,2022. As of today (August 3rd) I have not received any response from the supervisors.

As an aside: when speaking with cocomelody, they used the location of the online orders (China) as an excuse, citing the use of Google translate for the reason that the first email came across so badly. I quickly explained that wasn't the issue (nor would I take it as an explanation) given that Lacey should never have taken it upon herself to 'correct' my bridesmaid's order in the first place. I don't have any screenshots of this, as it was a phone call, but it only furthered my dislike for the company. Make of it what you will.