Coinbase

Was purchasing bitcoin and was told I could have it within minutes of transaction then after confirming was told it would take 7 days to receive. Forget about any customer support from this company as they are total sh--!

They place buying limits on my verified account (as in valid account holder). I'm talking single digit dollar amounts. In my opinion, If this is widespread across the organization, this has the chance to influence or manipulate the market. Or maybe they have a bug in their system. Can't say because they refuse to provide a tangible answer when questioned. I'd avoid this exchange until they get their act together. I mean, their rating is 1.5 stars for a reason. SEC needs to look at their practices.

Their support is terrible and very slow. First they put restriction on account and after 4-5 days they review it but they don't provide any tentative date for resolution. I am still waiting for their email response as informed by help desk rep.

They're a superstar in the digital currency landscape. I think they had some trouble scaling initially and many customer support requests were missed but they seem to have gotten better. And they made a great decision recently by focusing their staff on work, not politics, and offering a major severance pay to workers who only wanted to focus on politics. Great move to cut the problem employees from their team. I sense a bright future for them so long as the legal landscape for digital currency isn't a question mark.

I deposited new funds into Coinbase on October 4th of 2023. Coinbase initially put a 7 day deposit hold on my account because I deposited a large sum of money. After 6 days of holding my newly deposited funds, I get an email from Coinbase telling me that they're going to hold my deposit for another 7 days, which turned out to be 9 days when I checked the days remaining for my deposit hold in Coinbase. So 9 plus 1 makes 10 more days of my deposit being held. I called their customer service at (1) (888) - (908) - (7930) and spent almost 55 minutes getting put on hold every 5 minutes so they can talk to their specialist only for them to come back and tell me "There nothing we can do, it's the system that's placing the holds on your funds". I'm so frustrated. As of Wednesday, October 10th, Coinbase also put a "Buy Currently Disabled" restriction on my account, so now I can't even buy new assets when I see good opportunities. It feels like a bad dream.

The platform is clean and easy to use.
Login takes days - every time. Customer service is cut and pasted responses emailed to you. It will take days to get the right info or have someone actually look into your issue. I am currently unable to login and will close the account as soon as I figure out how to get in again... ( I use Etrade daily with no verification issues and even my small local bank has figured out verified login processes) I am starting to think that the issues I have had may be strategic and I no longer trust Coinbase.

Used to be very convenient. Recently needed to do a transfer. After spending time on verifying "new login", I enter the details... and am hit with a 3-day clearance interval because it's not a address I sent to before. Unless you verify with ID, that is - the site states. So I go to that page. Turns out that my country is not supported for ID verification. I try to message the support asking if there is any other way to verify. 3 days later I get a response that they **do not offer email support for residents of my country**. My country is not subject of sanctions by US or EU, this is their own choice. I didn't even know that you could offer paid services while outright denying support.

I purchased some digital currency using Coin Base. Since then I have been unable to sell as they will not link my account to my bank so the funds can be deposited. In other words, they have my money and will not help me access it. I have e-mailed customer service 5 times, no response. They do not have a phone number you can call, so they just take your money and that's it. Don't take my word for it, read all the other reviews. Avoid this place, they are a pure scam. I will be filing complaints with the state and federal regulatory agencies that oversee them today.

You join Coinbase by giving them passport details ect, and transferring £2 from your bank account.
They say your logged on and ready to go.
So you deposit money to trade with, in my case £500.
Next they block your account by sending you an email saying "your account is under review" and this may take 2 or 3 days.
No way to withdraw you funds (£502).
After a couple of weeks nothing happens and no way to get your money back.
I open a support ticket with they closed after week saying my request was solved.
I have done this 4 times over the last 8 weeks, same thing, they just closing my support requests.
My account is still under review and I can get my £502 back.
I would recommend that Coinbase should be avoided because they take your money and keep it.
It is a scam.
AVOID

Hi there
I have 'Temporary blocked' account for over 1 month now. Multiple emails sent with screenshots including date and explanation and request to ENABLE account. Tickets raised. Calls made. No response from Customer support. Change of password made. Confirmation emails received. However access to account is not granted for over a month now. I am having account for over 2 years.
Think before registering to coinbase.
Seeking legal advise regards this case.

After experiencing a deceptive withdrawal process from a Coinbase platform, I advise caution as they deceive investors. Despite contacting their support, they demanded a withdrawal fee without any favorable outcome. Thankfully, B r A ve h Ub {•} I n f O)) recovery company intervened and rescued me by facilitating a refund. I highly endorse their services as they were my lifeline, and I encourage you to reach out to them as well.

When things are good, Coinbase is a perfectly decent exchange. But good luck if you encounter a problem. The Help/Customer Service is an insult. It's as if it's designed to do everything but help. When you do get to talk/chat with a live agent, they spam cut and paste responses which have little if anything to do with your problem and then typically end the 'conversation' before anything meaningful can happen. And this is best case scenario. I've used coinbase for 6 years, so, trust me, this is not a one time bad experience. They are consistently dreadful.

I thought the concept was good and user interface is pretty easy, however over time this appears to be a losing situation. I liked that by learning about different types of crypto systems you would earn money in that system. Except that I earned a total of $40 this way and over the past 2 years I find that it is always a continual downward trend. Without doing anything like adding more funds, purchasing more currency, I wanted to see if investment would be worth it. I now have a balance of $13.00. The value consistently trends downward and always loses value in the end. From $40 to $13 in 2 years. Glad I did not invest actual money just to see it dwindle down to nothing.

It is impossible to withdraw btc for several months. They refer to the high commission of the network. As a result, the account has more than $ 5,000, but it cannot be withdrawn. The withdraw button is simply not active. I have some others wallets with btc and not have any problems with fees.

I've tried writing them emails regarding the issues I've had only to get an email reply a week later saying the issue has been resolved, when they never even addressed the issue. You try calling and the automaton gives you a "this number is not valid" or "this is not the number you registered your account with us" which is exactly the problem they will not help me with. I would definitely not suggest using them. They have a small amount of my money that apparently I'll never see again

My Coinbase account was hacked, the attached photo happened while I was driving, they immediately disabled the account when notified, and have been almost completely ignored since. I have sent dozens of emails and they have responded about 3 times with a generic message saying they will respond within 4-5 business days which they never do. That was almost 2 months ago. The account has since been decimated in the crash and I cant do my tax without access to my account and I want to buy a property but cannot until I do my tax. I want to warm others. They are the most expensive exchange and I only invested with them as I heard they are the most secure but that is not true. Absolutely no customer service. I just want my funds back and then I will get out never to return. Invest with them at your own risk.