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Coinbase

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Netherlands
1 review
0 helpful votes
Follow Alex R.
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I have complained countless times about having problems with my account, and every time, they either ignore me or send a generic response, that doesn't solve anything untill i was introduced to F-O-R-E-N-S-I-C W-A-T-C-H who as.sis/sted me in getting my acc.ount plus my as.se.ts

Date of experience: March 5, 2025
California
1 review
1 helpful vote
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Coinbase is garbage
January 16, 2025

Coinbase.com is f****** garbage. I've spent the last 8 months trying to reset my 2fa verification re-input my IDs re-input my social security information and they still can't figure out how to get me into my account. I am 100% certain this is done on purpose. Do not use coinbase.com they are a f****** fraud

Date of experience: January 16, 2025
Netherlands
3 reviews
0 helpful votes
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Crypto Scammers
March 9, 2025

My Stolen funds recovery would have never be successful without your support and hard work. I feel blessed to work with such an incredible and talented person like Cyphertracer.com I knew that you could do this. Keep up your excellent work in the future. You are a perfect example of a good, dedicated person.

Date of experience: February 3, 2025
Virginia
3 reviews
4 helpful votes
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ZERO Customer Service
January 8, 2025

Stay away from Coinbase. Virtually ZERO customer service - you cannot reach a person on the phone. My two-step authentication got screwed up, so the only other way to access my account online is to verify it is me by taking pictures of my ID and taking a video. I've tried it 4 times with two different IDs and each time it says unable to verify. So, I'm unable to access my account and cannot contact anyone.

Date of experience: January 8, 2025
Texas
1 review
0 helpful votes
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COINBASE
January 21, 2025

I was locked out of my account from id expiring, I uploaded new Id now I am completly locked out to where it only goes to id verification page. These $#*!s that work on their support team think they are funny, they are just $#*! holes. So now money that they took from me while my account was suspended is locked on my coinbase after they issued me a refund then proceeded to lock me out completely. I have never been treated with so much disrespect in my life. So if you want to get your money stuck on their bull $#*! site go ahead and sign up. And if you have any complaints dont contact support they will only lock you out of your account to where you have no access to your funds.

Date of experience: January 21, 2025
GB
1 review
0 helpful votes
Follow Pramitha D.
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They are big scammers don't trust this company lost $250,000 with them and reported to the United National Federal Financial services { "ᙎ ᙎ ᙎ.3 3 6 9.ᙓ ᙀ"} for immediate successful refund

Date of experience: January 16, 2025
Florida
1 review
0 helpful votes
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No Customer service, NONE, just Chat A.I... not even a Email. Trades cost 9.99 for $500 trade. Would not have gone here if i knew there was NO way of contacting them

Date of experience: January 24, 2025
Germany
1 review
0 helpful votes
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Terrible experience
February 8, 2025

Be mind fool wit who you trust with you money. Else you well lose all you got to some group of people and their customers care are very rude and they have been snubbing my call since i had issue with my acc. I was lucky some one help me and introduce me to GAARD.IO for me to write a report about my issue, and guess what? After so many investigation i got my funds been refunded back to me all thanks to them for their help i would advise you with confidents to contact them if you have issue with your accounts they can help depending on the issue

Date of experience: January 13, 2025
Connecticut
1 review
0 helpful votes
Follow Eric G.
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Coinbase's Futures Bug Is Costing Me $700+ — Support Admitted Fault and Still Left Me Hanging + now just giving me random auto responses Coinbase allowed a stop loss bug to trigger 20 points below my set SL, resulting in a trade I never intended to take — a separate long position that only filled because their platform failed. Support admitted it was a known issue, and said engineers were working on it. They even confirmed the stop should have executed at $91,700, not near $91,480 where I was dragged into a second order. That was over 5 hours ago. I've stayed up past 2 a.m. waiting for a resolution, only to be transferred between agents repeatedly. Each time, I have to re-explain everything. Now they're sending auto responses and avoiding direct accountability. No one will give me a clear timeline for when the original stop order will be processed. Meanwhile, I'm stuck in a trade that's gone $700+ against me — a trade that never should've existed. Their final message? "You may want to adjust your strategy." They take no real responsibility, offer no temporary fix or compensation, and give no way to escalate the issue. Just endless deflection and vague reassurances. Been at this for 5+ hours. Still no resolution. Still stuck in a losing position I didn't open. Coinbase admitted fault and left me hanging. If you're a trader thinking about using Coinbase for futures, know this: you are gambling with more than the markets — you're gambling with their tech and their refusal to protect your capital from their own failures.

Date of experience: April 22, 2025
Pennsylvania
1 review
1 helpful vote
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Read carefully…
February 3, 2025

If you too are battling withdrawal or scam issues from Coinbase, just go on to the website on my display picture because they have been helping lots of people.

Date of experience: January 10, 2025

Overview

Coinbase has a rating of 1.3 stars from 786 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 49th among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157