ColisExpert

This SCAM company is a joke! EXPENSIVE, UNRELIABLE, CS IS INSULTING CLIENTS AND UNHELPFULL!
After you sign up for a 1 year premium membership all goes down the hill!
There website is a nightmare and full with glitches! You can't even choose any special requests upon shipping out a parcel! 😵‍💫🤯 IS THIS A JOKE? 😵‍💫🤯 For a simple task, like removing the invoice of a parcel you need to contact there HORRIBLE CUSTOMER SERVICE! It's like a bunch of monkeys sitting in france and acting like a cs! 😵‍💫🤯 ESPECIALLY HELENA! SHE TRYING TO BE SARCASTIC AND HAS NO RESPECTOF CLIENTS! 👎👎🤬🤬😡😡
EVEN YOU ARE PREMIUM MEMBER ( OUTRAGEOUS 30 EURO A YEAR 👎😡🤬🤯) THEY TRYING TO CHARGE YOU ADDITIONAL 3.90 EURO FOR REMOVING AN INVOICE! 🤯 ( WHICH IS FREE OF CHARGE BY ANY OTHER FORWARDER EVEN WITHOUT PAYING EXCESSIVE MEMBERSHIP!

I REALLY DON'T KNOW WHERE THEY GET 4 OR 5 STAR REVIEWS HERE IN TRUSPILOT?🤔🤔🤔

THEY DESERVE MINUS 5 STARS!

I AM DEFINITELY DONE WITH THIS FRENCH RIPPOFF COMPANY!

I've sent a small package to colis USA address, ordered shipment to Spain and never received it. They continue to tell stories why they can't return the goods to the seller, why they can't perform a refund of the shipment costs I paid. AVOID this company

In case you wonder why Sitejabber is scoring higher than Trustpilot, this is most likely since the ratings aren't manipulated on here.

Colisexpat is a straight SCAM, Helena does not answer your questions. I have multiple missing packages which they refuse to compensate

I saw some bad reviews so thought I would do Colisexpat a service and write that my experience was great. I used them twice to have items from France shipped to Japan. The second time I actually made a mistake inputting the French address and mailed the package to the wrong address but they managed to sort out the problem, retrieve my goods and have them mailed to my correct "French address" to process and send to me in Japan. The customer service in my experience was beyond helpful and also everything was processed in a timely fashion. I will certainly be using them again because I can finally purchase products that are impossible to get in Japan otherwise. Thank you. -Jamie

I ordered some items from a French sonline store, set up an account with these people, paid them. They said they had my parcel and would deliver it, but never did. Altough they claim they did. A very expensive mistake. Do not sign up with them they are not trustworthy. A total scam! I would have given no stars if possible

I had three parcels delivered to my Collis address in France. All arrived. None were added to my account. I couldn't see them so couldn't get them shipped to me. I contacted customer services who agreed the parcels had arrived but couldn't tell me why they weren't appearing on my account. Absolutely useless. What a complete waste of money and time. Terrible service-don't use it. I actually think it's a criminal scam. I'm not sure who to report them to.

A COMPLETE SCAM! SEE YOU'VE BEEN WARNED! I had 2 packages to be sent from the US to the Middle East. The charge was 65 Euro for 7 kg - completely overpriced! But once the package is in their hands there's nothing to do... Had it forwarded almost a month ago(!) and still didn't get it. Of course I got charged right away. Tracking details haven't been changed for more than 2 weeks (!). I tried contacting customer service but the response is very vague - covid and other stupid answers. It was supposed to take up to 13 business days and so far Collis Expat will not commit to when the package will be delivered - who knows if it will ever be delivered...

The process was smooth for me and pretty fast. However, I purchased a blazer and pants from Massimo Dutti in Germany which cost about $200.00 (USA) plus taxes. Colis Expat charged me about $308.87 (USA) to send it to me. So I would never be willing to pay that much to purchase items overseas again. I checked the Colis Expat website to calculate shipping before I purchased. It was less than half of the cost. I would have never considered using the service if they were more upfront about the costs.

I had one round of shipments from Colisexpat that arrived without any issues (except that they are slower in processing packages than similar companies). With the second round, I needed to contact customer service to sort out an issue and communication with them was infuriating - one word answers, very slow replies, and I have no idea where my stuff is (even though I paid some 700 Euros to get it shipped very quickly). I would NOT recommend this service to ANYONE.

Asking to pay to access my account horrible customer service
Asking to pay to access my account. Had 3-4 days delivery send their way, 3 weeks later no emails or any news from them. The contact button on their webpage does not work
UPDATE: 10/10/22
Now almost 2 months later i got an email that they have my package. The package consists of 8 CDs which measure 14x12x7cm. They claim my package is 46x33x7cm that is why i costs that much. After many emails they made it clear that the price wont change they wont check on my package to see if that is really the size, they wont return to sender if i don't pay refund but they don't return within the UK anyway. Costumer service replies are short with no info and very rude sometimes. Oh and to top all of that they said my package will be ''deleted'' after 2 months of storage.
I will never use their service again not only because of the amount they charged but also for the for really bad customer service.

First time I tried them and it went horrible wrong. MY Parcel to the Philippines endet up in CUSTOMS IN CHICAGO USA INSTEAD OF PHILIPPINES! THERE CS IS NON EXISTENT!

Stay away!, sent over 5000 EUR of products to them, they basically lost all of our shipments and have no responsibility, their support is horrible!

They stole my parcel that was sent to their warehouse in US. Be careful, do not use them as it is a fraud.

IF YOU WANT YOUR PACKAGE TO ARRIVE, CHOOSE ANOTHER COMPANY!
300 EURO LOST BECAUSE OF THESE JOKERS - DO NOT TRUST.