Collinsongroup

I got my first travel policy with them, ever.

I'm trying to submit a claim.

I've got a very standard travel claim under 1000 pounds.

It's my first policy and first claim with them ever.

Right out of the gate, they are treating me like some kind of criminal?

Oh I'm just speechless. No words.

I submitted a claim, and their first reply. The claim handler tells me that, I need to provide 13 documents? Not to mention all my personal info?

I'm not sure if their request is even legal.

They want this.

Travel Insurance Certificate of Insurance.
Evidence of payment for the purchase of your Travel Insurance policy - full bank or credit card statement which must include the name of the card provider, your name and address and account number - we do not accept screenshots of single transactions.
Boarding passes for the flights.
Evidence of payment for the flights – full bank or credit card statement which must include the name of the card provider, your name and address and card details - we do not accept screenshots of single transactions.
Full booking confirmation for the accommodation.
Evidence of payment for the accommodation – full bank or credit card statement which must include the name of the card provider, your name and address and card details - we do not accept screenshots of single transactions.
Details of the bank account for any claim settlement.
The amount that you are claiming for in respect of the medical expenses.
Proof of identity - driving licence/passport.
Proof of address – copy of a clear and legible utility bill (this must be either a council tax bill, electricity bill, gas bill or water bill) that has been issued in the last 3 months.
Copy of your mobile phone bill issued to you in the last 3 months.
Full details of your occupation.
National Insurance Number

13 documents? To even start the process of the claim?

That's not even to pay a settlement.

They want this 13 documents, to even start the claim process?

Are they crazy?

Horrible experience.

Entirely unreliable company!