Comfrt

So I bought a couple hoodies from this company last year, the hoodies are comfy and nice so I didn't try to refund them, they are pretty high in price though.
This year I bought the waffle lounge set, I accidentally sent the items to the wrong address. I emailed them immediately and 3 more times in 2 days. They NEVER responded. I look up their Instagram and message them, they Finally wrote back and say the standard of "once the items are bought they are processed and sent immediately so we cannot cancel" the items did not ship for 2 days, they had time. Now I get an email from them saying that once I receive the items (how is that going to work) I can get store credit. I want the money back but they are refusing. So in conclusion this company had zero customer service, zero returns and the product is not worth the hassle. There are nice hoodies and sweats from other companies that are much cheaper and you can actually return them.

Took my order back in August. Still no product. No responses. Have sent multiple emails and even posts on Instagram. They are horrendous. I am reporting them to BBB.

When you open the package and feel the COMFRT set you are beyond amazed. I do not normally wear my clothes right out of the box...nor do I examine them because I have never had an issue with receiving clothes in the mail, ESPECIALLY WHEN THEY ARE SO EXPENSIVE (for sweatpants, and two hoodies i spend almost $200.00) I finally wore the sweatpants this past weekend. I noticed after I had worn them and took them off at the end of the night there is a 1/2" hole in the butt area. It is not a tear, it looks like the machine or clothes moved during assembly and there is a part that is NOT STITCHED. I email the company and they tell me NOPE. NO REFUNDS OR EXCHANGED AFTER 5 DAYS. I explained this is a factory error. Not because I don't like the item, not because of buyers remorse or even that I bought the wrong size. IT IS A FACTORY ERROR. I am so angry since these are so expensive and the company just sucks. REALLY SUCKS. I had no intention of keeping the pair and accepting a new pair, I had every intention of sending back the defective pair. I will buy from an REPUTABLE retailer from now on. Oh and their whole platform of doing this to help aid Mental Health? Yes, this is a great way to treat your customers...especially for those who purchase these items to contribute.

WARNING! Do not buy from this brand! I ordered multiple items 2 months before Christmas and in the beginning of December started emailing because I was worried they had not arrived. I got automated generic responses that weren't even answering my questions. I couldn't find a phone number or get a hold of a real person. Then I got an email that said they were lost in transit and to follow up with the problem with my local mail carrier. That was a complete lie! I knew the items had never even shipped because when I tracked them they had never shipped and I had never gotten the email that they shipped. After many emails of me desperately asking for a real person to help me, I got an email saying that after looking into it, my items had never shipped because they were out of stock. The kicker is that they were still advertising ALL of my items all through the holidays. I ordered 16 different items in different colors! So was their entire store out of stock but they kept advertising them as in stock? I never received ANY of my items and I had ordered them for ALL of my children and spouses. Weeks later and they still haven't issued refund that I asked for! They are still sending emails like they never heard from me! I have NEVER experienced this level of terrible business practices and customer service.