• Commomy Decor

Commomy Decor

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Overview

Commomy Decor has a rating of 2.4 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. Commomy Decor ranks 586th among Home Decor sites.

  • Service
    13
  • Value
    12
  • Shipping
    14
  • Returns
    13
  • Quality
    13

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
17
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How would you rate Commomy Decor?
Top Positive Review

“Amazing upgrade for my bathroom”

Jessica D.
6/15/24

These peel and stick tiles were so easy to use and look so perfect they don't look cheap they really upgraded my bathroom 100% I use them as an accent wall I just love them took me about a half hour to put them up

Top Critical Review

“Very poor customer service”

J E.
10/23/24

I ordered 3 boxes of tile. The color was more plum than rust so I contacted their customer service email requesting an exchange. When I didn't receive a response, I went to their "chat" and after 80 minutes gave up. I hoped to use their product just exchange fo R a different color. They have a 30 day return or exchange policy so it seems like they expect quick communication but do not provide it in return.

Reviews (22)

Rating

Timeframe

Other

Thumbnail of user je466
Washington
1 review
0 helpful votes
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October 23rd, 2024

I ordered 3 boxes of tile. The color was more plum than rust so I contacted their customer service email requesting an exchange. When I didn't receive a response, I went to their "chat" and after 80 minutes gave up. I hoped to use their product just exchange fo
R a different color. They have a 30 day return or exchange policy so it seems like they expect quick communication but do not provide it in return.

Thumbnail of user jessicadona782
California
1 review
1 helpful vote
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June 15th, 2024

These peel and stick tiles were so easy to use and look so perfect they don't look cheap they really upgraded my bathroom 100% I use them as an accent wall I just love them took me about a half hour to put them up

Tip for consumers:
No, nothing else wanna say

Products used:
3d tiles, I think this type is enough for my project

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinw2547
Texas
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

I placed an order and never received a confirmation of when delivery would take be received. I tried both their email contacts, the chat function, and called the number listed. No response on any attempts. I would stay away from this company at all cost.

Products used:
None

Service
Shipping
Thumbnail of user sarah919
Wisconsin
1 review
2 helpful votes
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January 31st, 2023
Verified purchase

I had a bad experience with my tile falling down after 12 hours. The company responded initially by giving me installation instructions which I had already followed. My tiles had fallen on top of each other and were stuck together. Their further response consisted of more instructions for installation which was not helpful. At this point they are no longer responding.

Tip for consumers:
What do you do if the product is defective

Products used:
Tile

Service
Value
Shipping
Returns
Quality
Thumbnail of user dubingli0718
California
1 review
1 helpful vote
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March 31st, 2023
Verified purchase

Great customer service! Easy to install and looks awesome however the color is not as bright as the picture shows. But look great in our rv. We found it easier to just hold it up to the length of the wall and cut a little extra at the bottom instead of measuring out the wall although I'm sure following the instructions would be easy too, but that just worked out better for us.Highly recommend! I'm SO happy with this whole experience. Customer service is outstanding - Olivia was extremely helpful in making suggestions

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryl3558
California
1 review
2 helpful votes
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November 26th, 2022

Order arrived in a week. Took 2 1/2 hours to complete the accent wall and it looks amazing. The sticker backings are tricky to peel off and this slowed us down at first. I had one small issue, and the customer service could not have been more helpful. I am looking for other places to try these products. We love it! Great Product! I am a retired real estate agent and have been in thousands of homes, I am pretty picky and I am happy with this product!

Tip for consumers:
Great Product!

Products used:
Order arrived in a week. Took 2 1/2 hours to complete the accent wall and it looks amazing. The sticker backings are tricky to peel off and this slowed us down at first. I had one small issue, and the customer service could not have been more helpful. I am looking for other places to try these products. We love it!!! Great Product! I am a retired real estate agent and have been in thousands of homes, I am pretty picky and I am happy with this product!

Service
Value
Shipping
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Quality
Thumbnail of user keirm
Colorado
6 reviews
14 helpful votes
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February 27th, 2022

I bought some faux brick wall covering. I knew upfront that it might not be usable in my house so I only ordered one package. After using it for a stage theater prop I'd say it's pretty good but not sure I'd install it in my house. The bricks are pretty small (see image of the product next to real bricks) but overall not bad.

Thumbnail of user carolb2998
Kansas
1 review
6 helpful votes
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September 1st, 2022

First of all, these come from Singapore, so there was not only a shipping delay, but I didn't get the entire product that had been ordered. Without the second half of my order, my project wasn't going to be done on time, so I wanted to ship it back. It was like pulling teeth to get the refund, and when I did, I was charged shipping and restocking for the portion I didn't even receive. The quoted refund was also $50 higher than the actual refund sent back to my bank. I'm sure it's a great product if you get the entire shipment. Beware that the tile trim pieces come separately from the tiles, which is the portion I never received.

Tip for consumers:
Product comes from Singapore so don't order if you're in a hurry. If you order trim, it comes in a separate package, which I never received. Returning the product is a nightmare, and I was told I would get a refund for $50 more than I was actually given. Also pay attention to the measurements of the tile. The individual tiles look very small in person.

Products used:
None

Service
Shipping
Returns
Thumbnail of user consterdinekseomv
California
1 review
2 helpful votes
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February 1st, 2023
Verified purchase

This is a company with good service and they answered my questions very carefully. I bought five packages of products here and they were shipped quickly. Recently put the peel and stick backsplash in our recently renovated kitchen,it's light and easy to install. I can do it all by myself. It's very simple. Great product looks great and easy to use. Highly recommend. Great product!

Tip for consumers:
Their products are very realistic, imitating the shape and texture of real products, three-dimensional, very good, the product is very light, not the kind of traditional heavy real bricks.

Products used:
3D Brown-Gray Brick Peel and Stick Wall Tile

Service
Value
Shipping
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Quality
Thumbnail of user commomydecor2022
California
1 review
2 helpful votes
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March 25th, 2023
Verified purchase

These peel and stick tiles are great, they go up easy and look beautiful! Depending on where you're placing them, you may want to reinforce the stick, I put mine in my kitchen and added liquid nails to the back to ensure the heat from the kitchen wouldn't weaken the stickiness. Overall, extremely happy with how they turned out.

Tip for consumers:
easy to install

Products used:
3D Mosaic Peel and Stick Wall Tile | Linear Blue Mosaic Tile Stick on Backsplash | DIY Wall Decoration | Water and Heat Resistant

Service
Value
Shipping
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Thumbnail of user tehrimzunaira900
California
1 review
1 helpful vote
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March 25th, 2023
Verified purchase

I love the look. The product resembles real stone and works well when installed. I've had it installed for a week and it's working fine so far. I asked the customer service a few questions, and they responded to me very quickly. The customer service was great. I used four packs so far and will order another 4 to finish the wall.

Tip for consumers:
It's light, but it's flexible, and I think it could be used in places like motorhomes.

Products used:
3d gray stone peel and stick wall tiles

Service
Value
Shipping
Returns
Quality
Thumbnail of user marym6216
Rhode Island
1 review
3 helpful votes
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November 3rd, 2022

Poor quality, very disappointed. The photo on the web site was not even close to the product I received. Their return policy is virtually nonexistent. "Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues." There was no way to check the quality without purchasing and then they don't stand behind their product. Felt like this was a case of "Bait & Switch", show one product and then ship something totally inferior. The photo on the left is what I received, and the one on the right what I thought I would receive.

Tip for consumers:
Don't waste your money

Products used:
none

Quality
Thumbnail of user rosemarieg83
Tennessee
1 review
2 helpful votes
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May 16th, 2023

Purchased product on April 26th and didn't receive until May 9th. I opened and was very, very disappointed with the very light faded look of the color. Contacted them right away. On May 9th I told them I didn't like and not what I expected. At first
they were very sorry and offered me to choose something else and would send for free. I stated that I only wanted to return for a refund. It has taken a week and contacting PayPal to get the return info I need to return They say available 24 hours and get silent when I ask about return. Now they want to charge me almost 50% of my purchase for return and restocking fee. Satisfaction guaranteed as long as your willing to wait for a partial refund. Always available, unless you have a return. Don't use this company. USA my package came from China.

Tip for consumers:
Stressful and unreasonable to deal with.

Products used:
None. Too difficult to order on line

Service
Value
Shipping
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Quality
Thumbnail of user natalieb830
Ohio
1 review
5 helpful votes
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March 21st, 2023

. This company screwed me out of almost $200. I wanted a refund, and first of all there was absolutely no way to contact this company other than Facebook messenger, huge red flag, and instead of giving me a refund they kept trying to make me buy some thing else, spend more money, i'm still in the process of trying to get a refund and I'm being treated as an inconvenience and being lied to over and over just to give them more time to bull$#*! me till I give up. Too bad I won't ever give up. This is theft. Heed my warnings yall

Thumbnail of user pollyche121
California
1 review
1 helpful vote
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May 25th, 2023
Verified purchase

I love the tiles so much The wall tile decoration of the house is very beautiful, Super high quality look & feel, very love! Both the product and the packaging, of excellent quality. It adheres perfectly and sticks very much. To the best of my expectations. You can also cut the tiles into the right format with good scissors. Good quality & value for money. Easy to fix & really brighten up my kitchen. Before buying, I communicated with commomy about the product through email, and I got a very timely and professional reply! Solved my doubts.Seller is extremely responsive and helped tremendously with shipping issues.I asked questions about the product before I bought it and about returning it for a refund, and Olivia was very helpful and detailed! I am very happy with this purchase! My husband is also very happy with the purchase! 100 stars! Will use againHave also shared the site and items with friends. We're also planning to buy more for our next project. Greattttttttt!

Thumbnail of user jenaj19
California
1 review
5 helpful votes
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November 28th, 2022

Nice product, the wall tiles look almost like real the stone, very easy to install. They are extremely flexible and change their shape easily. Adhesion is good.

Tip for consumers:
Easy to use and maintai.Overall very satisfied, recommend it.

Products used:
3d gray stone peel and stick tiles

Service
Value
Shipping
Returns
Quality
Thumbnail of user mcd21
Illinois
1 review
2 helpful votes
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November 7th, 2022

We just tore down the Commomy Decor backsplash we installed yesterday in our kitchen. The tiles were not sticking to the wall and every seam showed. We tried to caulk the seams but they were still coming up. We were able to very easily remove them, which tells you the adhesive wasn't strong!

Value
Shipping
Returns
Quality
Thumbnail of user jackj606
California
1 review
3 helpful votes
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November 11th, 2021

Commomy's vinyl Peel and Stick Wall Tiles are of excellent quality. The seller has detailed instructions for the vinyl peel and Stick tiles, which are easy to install and recommended.

Thumbnail of user kayleas3
California
1 review
2 helpful votes
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November 29th, 2022

Love my kitchen! They are so easy to install perfect adhesion. Easy to cut and great to look plus so affordable.And it looks great!

Thumbnail of user jimk947
California
1 review
1 helpful vote
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April 8th, 2022

This product is very easy to use. As soon as it arrived it was very easy to follow the pattern and install it on my wall

Tip for consumers:
These products are easy to install, but are made of vinyl PVC, which makes them lighter and more flexible.

Products used:
red brick

Service
Value
Shipping
Returns
Quality
Thumbnail of user digancewphirvs
California
1 review
2 helpful votes
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November 28th, 2022
Verified purchase

Packaged very well with good instructions. Easy to install. Really elevated the look of an old, small kitchen.

Products used:
3d gray brick peel and stick

Service
Value
Shipping
Returns
Quality
Thumbnail of user dennist543
Pennsylvania
1 review
2 helpful votes
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January 31st, 2023

Before doing business with this outfit, please do some research on their practices, methods and the poor quality of their products. Also, check the "scam rating" info...the likelihood is 80% of being a scam outfit, according to the findings. Based on the description on their website, we ordered tiles from them, but when we received them, found that they were not as represented on the site. They looked like shiny plastic and there was no way to install them without them looking like a lot of individual squares. (We carefully unpacked them on a clean surface and tried to make them work but there was no way; and again, they looked very cheap, like plastic.) We returned them, as per their website and explained the problem but they continued to send "form letter" responses, failing even to acknowledge our complaint, and insisted on retaining a 15% "restocking fee," even though the product was not as represented on their website. We hadn't simply 'changed our minds;' the product was defective. They began ignoring our letters until finally, almost THREE WEEKS LATER, they finally sent our refund, minus 15%, despite claiming to issue refunds 3-5 days. We will try to remedy this through the credit card company, but for now, what we can do is warn others. Please be careful...you'd be better off dealing with another, more reputable outfit. Commomy seems to be a scam, for sure, advertising one thing, delivering another, and then retaining 15% of the customers' money when the product is returned. I wish we'd looked into these people before, not after we'd dealt with them. They either don't understand English very well, they're just stupid, or they intentionally engage in these practices, confiscating customers' money whenever possible. Please be careful. We tried to work with these people in good faith, but it is not possible.

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Decor D.
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2.4
22 reviews
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