Consumer Cellular

WORST Customer Service I have Ever Encountered! - seconds after we signed up with them, They Robo-Called us, telling Us to Call Them! We did immediately, Only to be kept On Hold! *1 Hour!*... All just to 'confirm' our order! - we should have canceled! - When I expressed anger at this, no apology, no pass it up the food chain, no we'll make it up to you, no answers to my questions even; she just tried to Hang Up On Me!
ZERO STARS!

I have had sprint for a long time they are a really great company wouldn't change. But they really didn't have what I was looking to get my mom. I need something really easy for her and she really didn't need a lot so, I went on consumer cellar site and got a very simple plan. So they confirm my order and sent me a conformation email phone would be here in 3 to 5 days. So I waited no phone came so I call they told me that they need a copy of my id and a bill with my address and copy of my credit card I was using. I could not beleave this. I did not have this much with getting my account with sprint ever again. I will ever deal with them again. And I would ever tell anyone about them other then to stay clear from this company.

I canceled my service with cc on August 25th.
Paid the October bill. Got another November bill. They said that they charge a month ahead.
What was October bill. Ok give them that one. I did ask did the November bill cover everything?
Was assured it did.
Just got a late noice on another $15 unpaid bill.
Paid it not to go through the BS.
Never ending process to leave CC.

After months of horrible service I canceled my account. They continued to bill me and take money out of my checking account for service not rendered. It took 3 phone calls and weeks of rudeness on their end until they FINALLY stopped, but I ended up paying for 2 months of service I didn't get.

The only thing that anybody needs to know about this cell phone company is that they only go through Target. No more questions needed, not interested.

I had Consumer Cellular for a little over a month it cost me $61 and 82 cents now they tell me I owe them more money they're Liars their customer service is horrific what happened to the $20 plan do not ever get Consumer Cellular it's a nightmare thank you

Low cost, no bs cellphone service.
Service quality is excellent.
If you're a senior like me, and are not surgically attached to your phone, these guys are great.

C C sent a new SIM card for my phone as they are updating their services and mine will no longer be supported. Spent 1 hr 15 min on the phone with them trying to get the new card to work on my phone. NOW I have to pay $10 shipping for a replacement for THEIR faulty SIM card. And have no phone service until I receive the new card.

This company overcharges, then charges again to help you get it straightened out. Connectivity is NOT good. Customer service is also bad. Much as I hate to move yet again, I'm going elsewhere.

Worse service we ever had.My Dad passed away I have payed the final bill that he had, his cell phone was discontinued and they still sending bills. Their customer service is terrible I WILL NOT RECOMMEND THIS COMPANY TO NOT ONE. IF ANY ONE IS GOING THROUGH THE SAME THING WITH THIS COMPANY WRITE YOUR COMMENTS THIS IS THE LAST THING WE NEED WHEN WE HAVE LOSS OUR LOVE ONES

I signed up for consumer cellular 3 days ago, with my own phone, and they still don't work. And can't get in touch with anyone. I might go back to Verizon

After three years of nonstop issues of phones not being able to maintain the network connection,HOURS every call to support, being spoken to like an idiot, hung up on, heard lies for excuses and the last incident of going 9 weeks without a phone, and had my bill paid to current, their solution was to offer me a $150 CRRDIT IF I purchased another 1200 phone since the first three I paid for didn't work. Three years with documented issues by their own company, and not ONCE was a single thing resokved to anyone satisfaction but their own! I'm satisfied that CC can kiss my A$$!

For 4 months now after installing SIM card I have been unable to pay online or try to change password to get into account, today I talked with tec from hell "Mykhel" talked over me around me through me it is customer error my fault I've paid online for 4 years up to new SIM card install but its customer error the rudest person of any customer service going to look for new provider today there would be another in the unemployment line if it was up to me, rude rude rude. Hope her bonus is nil this year maybe self help class, anger issues, but whomever can listen to my call

Consumer Cellular customer service has really taken a big fall from when I first started with them 2 ½ years ago. Their customer service people were so helpful, especially with someone like me where the tech "stuff" can be all Greek.
I had some mystery data charges on my bill from numbers that my phone had no record of. In the process to clear this up, I had to make a few calls where one tech said my service had been hacked. Another just did not get it at all and had to keep putting me on hold to talk to another tech. Another one who seemed to be helpful until other issues came up on my phone, after following her instructions, and she got frustrated with not being able to correct them, so she hung up. My phone was never right after that.
So I went ahead and ordered a new phone with the assurance that I would have help transferring my data from old phone to new phone. In the effort to get that help I went through calls where the connection was bad, the customer service was down and a couple where our conversation was interrupted by my echo (I think that is from their techs who work out of their home), and even one tech who was just plain rude.
After that I gave up and spent most of my day doing google searches to finally get my new phone working and transferring most of my data from my old phone.
One of the biggest selling points for Consumer Cellular use to be their customer service. Not any more.

The main complaint I see is people trying to use lock cell phones if you have an unlocked phone like you get from the dollar store or someplace like that grab an AT&t phone go to the settings there's an app to unlock the phone click it then will be unlocked but the consumer cell phone SIM in and then call them up they will download a few things your phone and you're good to go I believe most people don't know what's going on and on top of that it's mostly AT&t towers

I do not usually write reviews, but I had to let off some steam. I purchased a consumer cellular Nokia 400 phone less than a year ago along with their $20 a month plan, as I do not use the phone much. Their advertisements sounded great. Boy was that a mistake! The $20 plan is actually over $27, as they blame the difference on taxes, 35%? Their big AARP discount is 5% or One dollar. The plan includes only one g.b. Of data. If you should go over that minuscule amount. They hit you with substantial charges. Of course, I could get their $ 50-a-month plan before taxes and get unlimited talk, text, and data.
When I tried to return the phone within their return time period, they said this only applies to new customers, Apparently I had a consumer cellular account SEVEN years ago and was not considered a new customer. I can not even bring my phone to another carrier as the several I contacted did not accept my phone. Even consumer cellular would not take their/my phone as a trade-in. As I subsequently, found there are several other carriers offering plans for about a true $30 a month.

My mom had Consumer Cellular for a couple of years. The overall home phone coverage was awful. There was a constant "clicking" noise during calls. She had constant interruptions in service. Customer service was just equally as bad. They say their customer service is based in the U.S. which I seriously doubt given my conversations with their reps. My mom switched providers for her home and mobile services. What a nightmare! Despite being told multiple times she had been released, service continued through Consumer Cellular. THEY ARE STILL WITHDRAWLING MONEY FROM HER BANK ACCOUNT MONTHS AFTER BEING TOLD SERVICE HAS STOPPED. It's been a battle. I WOULD NOT RECOMMEND CONSUMER CELLULAR TO ANYONE. THEY TAKE ADVANTAGE OF SENIORS.

I signed up for their unlimited plan. Right away i figured out they were using T-mobile towers when the phone would not even work in a parking lot and the internet doesnt seem to work anywhere

Consumer Cellular is not only the worst cellular company I've ever worked with, they are the worst "company" I've ever worked with. And I went through quite a hassle to switch over to Verizon.
STAY AWAY!

Had to discontinue service with CC and switch to another provider. Spent 3.5 hrs total 1st day because their Rep "Chris" (inconsiderate, negligent, idiot!) who dropped both our phone services (before they were ported) and then deliberately dropped our call because he was so confused what to do. Had to call back to restart cellular services and repeat with another rep. Then, 2nd day to finish the porting/transfer of service, the porting numbers they gave us would not work. Took me and the new provider a total of another 2.75 hrs on the phone with their reps as to what is wrong on their end. CC sent multiple porting numbers trying to get their system to work. Consumer Cellular is a TOTAL MESS and most of their reps seem ignorant as to fixing their own system problems. A total of 6.25 hrs dealing with CC trying to port our 2-phone service over to Spectrum. (Guess they were really pissed at me leaving after 7 yrs. And wanted to really screw-me-to-the-wall, and they did!) If it were not for the persistence of Spectrum Mobile, we would never have gotten our numbers ported over to Spectrum.
"Consumer Cellular's system and their inadequately-trained reps are not worth the lower cost service they advertise."

I am a single mom and trying to find ways to cut down on any of my bills. I don't normally use much data, so I thought I could save if I switch to Consumer Cellular. My first month was good but then after a couple of months, my monthly bill went up higher and higher and I ended up paying more than what I used to pay with another service provider. But that was not my only problem, when I needed to call or text my son, my calls and text messages did not go through, so I could not reach him. When I needed driving instruction, it did not work. I felt like having my phone was useless. Yesterday, I decided it was time to switch, so I contacted them to request for the transfer pin. The first representative I talked was okay, but she was not very kind in providing that. Unfortunately, my son did not receive the transfer pin. So I called again, and after being put on hold for about 30 mins., I finally got someone on the other end. Unfortunately, she was very mean and started yelling at me and how my transfer pin numbers have been sent. I told myself, "I'm glad I decided to switch"! If they cannot treat me with respect now, then they will not treat me with respect later. These people should remember to treat their customers with kindness and respect; they never know those customers might decide to come back later on if they received excellent customer service. But apparently, they are just going to be nasty.

FOR 3 MONTHS KEPT SENDING BILL TO WRONG ADDRESS KEPT CALLING AND THOUGHT WE FIX FOR MY 81 YR OLD MOTHER WHO IS HANDICAP AND NEEDS A PHONE ON YHE 4 TH MONTH THEY TURNED IT OFF FOR NOT PAYING BILL WAS SENT AGAIN TO WRONG ADDRESS. SENIORS FIND ANOTHER COMPANY WHO ACTUALLY CARES ABOUT THEIR CUSTOMERS.WORST EXPERIENCE WITH ANY PHONE COMPANY

Consumer Cellular has really went downhill. Customer service and management are very rude and argumentative. Do yourself a favor, and do business elsewhere. You'll be glad you did.