Phone's purchased for my 93 yr old Mother are not made for the elderly. Chose to close account in January 2023 and proceed to re-install land line. Consumer Cellular was providing "Port Out" numbers to provide to AT&T to release her Phone Number which we were not able to accomplish. I went forward with getting New Phone Number and now 3 months later, Consumer Cellular will not close account and continues to bill my Mother because we did not Port Out and Close account. Terrible Customer Service