• Cook Out

Cook Out

Is this your business?
Write a Review

Overview

Cook Out has a rating of 2.1 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases. Cook Out ranks 287th among Restaurants sites.

  • Service
    3
  • Value
    3
  • Shipping
    1
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
5
See all photos
How would you rate Cook Out?
Top Positive Review

“I just love it”

Austin J.
3/25/19

This was my first time ever coming here.The lady helping us was lovely. They care much about there customer. That personal touch separates this company from it's competitors. Now if we talked about food burger is so delicious, juicy and very fresh... I just love it...

Top Critical Review

“Horrible”

Jaimie B.
4/30/23

Everytime I have ordered from our location it's wrong or cold or missing items. Also the staff is the world's worst! They are rude and clearly don't care about their job. Used to be a good deal late at night but not anymore.

Reviews (19)

Rating

Timeframe

Other

Thumbnail of user austinj26
Florida
3 reviews
0 helpful votes
  • Send Message
March 25th, 2019

This was my first time ever coming here.The lady helping us was lovely. They care much about there customer. That personal touch separates this company from it's competitors. Now if we talked about food burger is so delicious, juicy and very fresh... I just love it...

Thumbnail of user jaimieb19
North Carolina
2 reviews
1 helpful vote
  • Send Message
April 30th, 2023

Everytime I have ordered from our location it's wrong or cold or missing items. Also the staff is the world's worst! They are rude and clearly don't care about their job. Used to be a good deal late at night but not anymore.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stanleyb55
Seychelles
4 reviews
1 helpful vote
  • Send Message
March 12th, 2019

My husband and I really enjoyed saucy, juicy and tasty burger! They are not oily.The meat was fresh. I will definitely go again. Super easy to get there by public transportation and car. Excellent service, They were very professional in every way. Best of the best. Many thanks...

Thumbnail of user carlar30
Tennessee
2 reviews
0 helpful votes
  • Send Message
August 18th, 2017

My son has a peanut allergy. He went in to the Cookout in $#*!son, TN and ordered a chocolate chip mint milk shake. After drinking some of the milkshake he had an allergic reaction because, he discovered, there was peanut butter in the milk shake! He had to go to the Emergency Room and be treated as his peanut allergy is life threatening, which turned out to be a $500 trip. When he brought it to Cookout's attention, they compensated him with two milkshake coupons and dismissed it as if it were nothing to them. They obviously do not value their customers!

Thumbnail of user pimprechad
Virginia
1 review
2 helpful votes
  • Send Message
August 22nd, 2020

I ordered the double burger plate with fries and chili as my sides. The fries were very good. The chili however was a overcooked salty and dried up mess. The burger was very bland and tasteless. I will not be going back here again.

Thumbnail of user jessicad733
Virginia
1 review
0 helpful votes
  • Send Message
October 22nd, 2020

I ordered a shake only to find out that it was a piece of cloth grinned up in my shake and the manager brushed it off, and another time when my order came up to $6.87 and I gave them $10.00 only for them to tell me that they couldn't give me my change which was $3.13 because they didn't have change although they had two line of cars wrapped around the building. Absolutely poor customer service.

Thumbnail of user clarkm47
New Jersey
5 reviews
7 helpful votes
  • Send Message
March 6th, 2019

One of the best burger in town. This place never disappoints. Their ingredients and receipe is unique too so if you're looking for a different yet fabbulous beef burger, check out he variety on offer. Double paity with boiled egg is a personal favorite.

Thumbnail of user lest33
Tennessee
2 reviews
2 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

Barbecue sandwich with slaw and onion rings plus a caramel fudge shake. Wife had a BLT and a soft drink. Everything A+. Hot, tasty, and very reasonable. Barbecue better than most barbecue places. Service was polite and helpful.

Tip for consumers:
Study their combos.

Products used:
Fast food.

Service
Value
Quality
Thumbnail of user crystals154
Tennessee
1 review
0 helpful votes
  • Send Message
December 5th, 2019

We where greeted by a young man named Corbin he had a smile and was really pacient while we ordered for ourself and grandkids. Thank you Corbin we will be back thanks to you! May the cookout keep up the good work and God Bless to all.

Thumbnail of user richardg512
Seychelles
4 reviews
1 helpful vote
  • Send Message
March 25th, 2019

Average food here, expensive and no dips on the side... Waste of money
All pizzas need dips that's added value to the customers. But there mac n cheese hash brown were epic.

Thumbnail of user lekeshaw1
Minnesota
1 review
0 helpful votes
  • Send Message
January 14th, 2022

Went to high Street cookout in Jackson Mississippi and their service sucks it took them 45 minutes to get me a dollar at 8 cent Burger then the girl wished to have a attitude then after me waiting 45 minutes they still didn't have my food correct then I waited 45 minutes and ask can I order a Cajun fry she tells me no but I am waiting 45 minutes for a $1.08 burger I would never go back to high Street cookout again where the employees are very ratchet and do not have good customer service at all.

Thumbnail of user trentonw2
Georgia
3 reviews
1 helpful vote
  • Send Message
November 1st, 2017

Your burgers make me feel great and they taste so good I wish I could get a free one everyday. Just look at my profile and if you see me then just give me a free burger

Thumbnail of user trentonw6
Georgia
1 review
0 helpful votes
  • Send Message
February 8th, 2018

Cookout u guys serve the greatest burgers and other food there. I wish I could get free burgers there for writing this best review Ill go there probably on Saturday

Thumbnail of user ericw1457
Georgia
1 review
0 helpful votes
  • Send Message
March 2nd, 2022

I had to repeat my order two times at the drive-through when I clearly spoke and told him that I wanted to shake a tray with a regular burger everything but no onions fries and cheese bites. She repeated the order back to me incorrectly and I had to repeat it a second time then I got home and I had onions on my hamburger I carried it back and I was told by management that she would tell me how it was going to be I would either get a refund or another burger cooked I threw my plate down on the counter and told her I would never be back again. When I called I spoke to a gentleman on the phone and he promised that he would have a burger when I got there cooked and he would give me a refund but the manager told me she would tell me how it was going to be. If you want this kind of service feel free to go there I'll never go back again. If they don't realize customers are there most important asset then they won't stay in business long. By the way this is a Carrollton cookout of Highway 27 S. I ate there probably two times a week at least and sometimes more so if they don't care about my business or me as a customer I'm sure not gonna waste my money when they're much better places to eat.

Thumbnail of user cddavis0902
Washington
1 review
0 helpful votes
  • Send Message
December 19th, 2023

I ordered chicken nuggets with my sides and milkshake. They completely messed up. I got hush puppies instead of chicken nuggets. The side was wrong.

Thumbnail of user garya454
North Carolina
1 review
0 helpful votes
  • Send Message
September 25th, 2020

This what they call a huge double cheese burger... this is so digusting... I wouldn't let my dog eat that

Thumbnail of user adriennegilliam1070
South Carolina
1 review
1 helpful vote
  • Send Message
May 18th, 2023

Bit into burger and bit hair pin and also burger wasn't done and fries was cold went to the one on Albemarle road

Thumbnail of user cathys651
South Carolina
1 review
1 helpful vote
  • Send Message
October 9th, 2021

So happy to see what's behind this business! God bless you! Glad to see you opened again!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Cook Out is your home for fresh never frozen hamburgers, mouth watering Chicken sandwiches, BBQ, Hot Dogs, and hand-spun milkshakes.

How do I know I can trust these reviews about Cook Out?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Cook Out?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business